• Reference: 2025/4525
• Question by: Neil Garratt
• Meeting date: 18 December 2025

Your response to Question 2025/3948 has worrying implications that TfL does not understand the health outcomes of 2,633 elderly (65+) people taken to hospital from preventable bus safety incidents over the period 1 January 2014-30 June 2025. Since TfL's published quarterly data show that 8325 people were taken to hospital from bus-related injuries 2017-2024, but Table 4 in the Data Annex of TfL's Casualties In Greater London 2024 Report shows that only 1791 people were seriously injured "in or by a bus" over the same period, given the lack of any data about health outcomes, where is TfL getting its...

• Reference: 2025/4524
• Question by: Neil Garratt
• Meeting date: 18 December 2025

Does CONNECT now have the capability to fully delete data as required by the Data Protection Act 2018?

• Reference: 2025/4523
• Question by: Neil Garratt
• Meeting date: 18 December 2025

How many fault reports have been made internally relating to CONNECT since drop 1 in 2022 to present?

• Reference: 2025/4522
• Question by: Neil Garratt
• Meeting date: 18 December 2025

How many critical or major incidents have been declared since the launch of CONNECT that relate to its operations in any way?

• Reference: 2025/4521
• Question by: Neil Garratt
• Meeting date: 18 December 2025

The Met stated in 2023 that “CONNECT training – Serv 340…. was created before CONNECT went live and between 11 June 2022 and 20 January 2023 resulted in claims totalling £962,965.” This one code for nearly £1,000,000 is one of many codes in which officers claimed overtime for. How much overtime was claimed that has been attributed to CONNECT training or issues since its launch?

• Reference: 2025/4520
• Question by: Neil Garratt
• Meeting date: 18 December 2025

In response to 2025/3935, are you telling Londoners that the Met has no idea how much overtime has been spent on CONNECT training and IT Issues?

• Reference: 2025/4519
• Question by: Neil Garratt
• Meeting date: 18 December 2025

Has an evaluation of productivity pre and post CONNECT been conducted for the Metropolitan Police Service?

• Reference: 2025/4518
• Question by: Neil Garratt
• Meeting date: 18 December 2025

How are you ensuring that the programme with DXC does not run 101% over its Full Business Case budget like NEC with CONNECT?

• Reference: 2025/4517
• Question by: Neil Garratt
• Meeting date: 18 December 2025

The Metropolitan Police Service has recently contracted DXC for a 9 year agreement to implement new Enterprise Resource Planning (ERP) and Resource Management (RM) systems ‘transforming’ certain HR, Commercial and Finance services with a contract valued at approximately £370 million. How are you gauging the success or failure of this program, and what are your Cost Performance Indexes (CPI) i.e. the ratio of earned value over actual cost for this project?

• Reference: 2025/4516
• Question by: Neil Garratt
• Meeting date: 18 December 2025

Who was the Senior Responsible Officer for the CONNECT IT program for the Metropolitan Police Service throughout its design phase to completion?