• Reference: 2024/4354
• Question by: Keith Prince
• Meeting date: 19 December 2024

How many passengers have been wrongly overcharged while using contactless payments and have been unable to use the TfL website and app to request refunds for incomplete journeys, since the Cyberattack?

• Reference: 2024/4353
• Question by: Keith Prince
• Meeting date: 19 December 2024

How many a) children, b) students and c) over-60s does TfL estimate have been unable to apply for new discount Oyster cards since the Cyberattack?

• Reference: 2024/4352
• Question by: Keith Prince
• Meeting date: 19 December 2024

How many people have been overcharged due to the Cyberattack?

• Reference: 2024/4351
• Question by: Keith Prince
• Meeting date: 19 December 2024

When do you expect all the damage done by the Cyberattack to be fully repaired?

• Reference: 2024/4350
• Question by: Keith Prince
• Meeting date: 19 December 2024

How much has the August Cyberattack cost TfL?

• Reference: 2024/4349
• Question by: Keith Prince
• Meeting date: 19 December 2024

Further to your responses to, inter alia, questions 2022/3462, 2022/2994, 2021/3885, 2021/1980, 2021/0559 and 2019/0145, the third quarter of 2024 ended on 30 September, yet TfL has not published any quarterly bus safety data on its website reflecting any incidents that have occurred after 30 June. Since the number of preventable bus safety deaths appears to have doubled this year, as TfL Chair, will you commit TfL to publishing its bus safety data within two weeks after each quarter's end?

• Reference: 2024/4348
• Question by: Keith Prince
• Meeting date: 19 December 2024

Earlier versions of TfL's ‘Quarterly Bus Safety Data’ published on TfL's website clearly reflect that a pedestrian was killed in a bus collision in Bexley involving a route 229 bus operated by Arriva on 28 August 2023, a fact confirmed by a number of press reports. Later versions of TfL's ‘Quarterly Bus Safety Data’ have removed the preventable bus safety incident from TfL's official record. Please will you provide me with an explanation of (a) the incident itself, (b) the decision to remove this incident from the public record and (c) the process by which such decisions are made?

• Reference: 2024/4347
• Question by: Keith Prince
• Meeting date: 19 December 2024

Following up on your response to question 2024/345, why wasn't the Chief Operating Officer present at the 10 May 2024 meeting with the bus crash victims?

• Reference: 2024/4346
• Question by: Keith Prince
• Meeting date: 19 December 2024

In your delayed response to question 2024/3450, you stated very clearly, "It is correct that five pedestrians (including one on private land) were fatally injured in collisions involving buses in the first quarter of 2024". What is the significance of a person being killed by a TfL bus on "private land" in terms of recognising it as a preventable bus safety incident under its watch?

• Reference: 2024/4345
• Question by: Keith Prince
• Meeting date: 19 December 2024

In your delayed response to question 2024/3450, you stated, "In my role as Mayor of London and Chair of Transport for London (TfL), I extended my sincere apologies to the family of Melissa Burr for the way in which the communications were handled after her death." Yet, my question specifically referred to a 3 September BBC News report that alleged you had 'apologised' to the family of Kathleen Finnegan, killed on 29 January 2024 by an RATP Bus at Victoria Station. Am I to understand from your response to question 2024/3450 that you have not apologised to the Finnegan family...