• Reference: 2020/3276
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

Following Questions 2020/0023 and 2020/0352, please provide the internal audit reference numbers, titles, dates and conclusions of all TfL internal audits of any aspect of an outside contractor’s safety management system published by the Audit & Assurance Committee since 2012.

• Reference: 2020/3275
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

Following Question 2019/20678 for the period starting 1 March 2020, will TfL revise the “baskets of indicators” in its Bus Safety Performance Index to include an indicator and weighting for “Successful Covid19 Risk Reduction Actions"?

• Reference: 2020/3274
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

I understand that fare evasion has increased since the ending of cash payments at some London Underground stations. What is the estimated lost revenue to TfL as a result of this and what plans do you have to address this if cashless stations become permanent in the future?

• Reference: 2020/3273
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

One justification for the removal of cash payments at London Underground stations is the existence of tickets stops. A constituent has contacted me and raises this issue: “Whilst ticket stops are great if you're caught short and need to top up quickly on the move with cash, they are not a replacement for London Underground ticket machines. Firstly the opening hours are heavily reduced. Not all ticket stops are open or opened the advertised hours. You're also not able to buy discounted tickets or top up less then £1.50 where as minimum top up is 10p on London Underground ticket...

• Reference: 2020/3272
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

I understand that when London Underground passengers have problems with contactless cards (error code 80 on the gate) or Oyster cards (error codes 35 or 36) station staff are able to charge the customer for their journey through cash payments. As the removal of cash payments will remove this option what is the estimated lost revenue that removing cash payments from all London Underground will lead to?

• Reference: 2020/3271
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

Including children, what is TfL’s estimate of the proportion of the London Underground travelling public that do not have access to a bank account?

• Reference: 2020/3270
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

In reaching compensation settlements with companies or organisations that have been adversely affected by Crossrail construction works does Crossrail or any of its contractors ever use non-disclosure agreements as part of Settlement Agreements? If non-disclosure agreements have been used in such circumstances please state how many were made in each of the last three years. Do you support such non-disclosure agreements?

• Reference: 2020/3269
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

In answer to question 2018/3002 asking whether you publicly support Crossrail adopting a policy of refraining from the adoption of non-disclosure agreements for staff who leave the organisation you stated that TfL’s HR team have been in touch with Crossrail’s team to ask that clauses in their Settlement Agreements fit with this principle. Please provide an update as to whether this request was met and from what date was the policy implemented.

• Reference: 2020/3268
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

I understand that during inspections prior to hand back of the site from Laing O’Rourke to the developer Galliard, a number of water leaks were identified in the station roof slab. Please state (a) what were the reasons why the remedial repairs had not been successful, and (b) the full cost of implementing the decision to remove all the existing waterproofing membrane and reinstating a completely new membrane and protective slab. Please confirm if it is Crossrail or the contractor who will foot the bill for these works.

• Reference: 2020/3267
• Question by: Caroline Pidgeon
• Meeting date: 15 October 2020

With the reduction in the number of sellers able to assist with this year’s Poppy Appeal and with the number of passengers travelling through train and London Underground stations significantly lower than in previous years, there are real challenges facing the 2020 Poppy Appeal. What steps are you taking to assist this year’s appeal by the Royal British Legion? Will you also consider the installation of a contactless donation point at City Hall, similar to the TAP London contactless payment scheme to help London’s homeless charities?