• Reference: 2021/3974
• Question by: Tony Devenish
• Meeting date: 14 October 2021

When Andy Byford became Commissioner in June 2020, he confirmed one of his top priorities was better customer services. A constituent of mine recently wrote to me as follows: “I wanted to draw to your attention the very poor service I have received from TfL in applying for an Oyster Zip concessionary card for my 16-year old son. Their website is not working properly and would not let me pay the £20 fee. On 2 September I called them and after a very long wait I paid the fee by telephone. The card was still not issued. When I called...

• Reference: 2021/3973
• Question by: Tony Devenish
• Meeting date: 14 October 2021

Are you still in favour of the expansion of Gatwick Airport?

• Reference: 2021/3972
• Question by: Tony Devenish
• Meeting date: 14 October 2021

How much extra revenue does TfL expect to raise from retaining the congestion charge at £15 instead of returning it to £11.50?

• Reference: 2021/3971
• Question by: Tony Devenish
• Meeting date: 14 October 2021

How much extra annual revenue would TfL expect to raise from the Congestion Charge being in place at weekends between 12:00 and 18:00?

• Reference: 2021/3970
• Question by: Tony Devenish
• Meeting date: 14 October 2021

What action will you be taking through your health inequalities work to address London’s reduction in life expectancy due to the COVID-19 pandemic?

• Reference: 2021/3969
• Question by: Tony Devenish
• Meeting date: 14 October 2021

How many people have seen the Let’s Do London campaign? Please give a breakdown of people within London and outside London.

• Reference: 2021/3968
• Question by: Tony Devenish
• Meeting date: 14 October 2021

It is estimated that 22% of UK adults do not have the essential digital skills needed for day-to-day life. What is the figure for London and what are your targets for reducing this figure?

• Reference: 2021/3967
• Question by: Tony Devenish
• Meeting date: 14 October 2021

What are you doing to empower Londoners to tackle digital exclusion?

• Reference: 2021/3966
• Question by: Tony Devenish
• Meeting date: 14 October 2021

What emerging technology trends have you identified in London and how are you supporting their growth?

• Reference: 2021/3965
• Question by: Tony Devenish
• Meeting date: 14 October 2021

How are you engaging with the Greater London Forum for Older Londoners?