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Reference:
2022/5177
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Question by:
Krupesh Hirani
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Meeting date:
15 December 2022
Transport for London (TfL) is taking longer to process private hire vehicle (PHV) driver’s licences for new drivers than usual and have had to recruit additional staff. In the meantime, some of my constituents have complained of delays of several months as their application is processed. As they cannot work without the licence, they experience financial hardship. If TfL had anticipated the demand upon its PHV licencing workstream sooner, my constituents might not be in this position. How can TfL manage its workload more efficiently going forward?