• Reference: 2025/2767
• Question by: Anne Clarke
• Meeting date: 11 September 2025

How have you supported London’s economy this summer?

• Reference: 2025/2766
• Question by: Elly Baker
• Meeting date: 11 September 2025

Please provide details on the Key Performance Indicators used by TfL in terms of responding to customer enquiries. Information should include what is the expected response time, time to be placed on hold, time to get a call back, etc. Please also provide details of TfL’s performance against these indicators over the past four quarters.

• Reference: 2025/2765
• Question by: Elly Baker
• Meeting date: 11 September 2025

Residents have told me that they sometimes miss out on a hopper fare as there is a big gap between one bus dropping them off and another picking them up. Does TfL have any plans to timetable buses in order to ensure that bus connections are closer and more reliable than at present?

• Reference: 2025/2764
• Question by: Elly Baker
• Meeting date: 11 September 2025

What steps, if any, does TfL take to double check the data produced by automatic track measurement system? For example, if the system says there is no noise on a section of track, but residents still are complaining, what would TfL do?

• Reference: 2025/2763
• Question by: Elly Baker
• Meeting date: 11 September 2025

Please provide details on how many TfL trains have automatic track measurement system installed on them and what lines those trains operate on.

• Reference: 2025/2762
• Question by: Elly Baker
• Meeting date: 11 September 2025

Can you provide figures for the ridership on the bus since it entered service? Please provide figures for each day in excel format.

• Reference: 2025/2761
• Question by: Elly Baker
• Meeting date: 11 September 2025

Following MQ 2025/1872 can you update me on what is the backlog in broken screens that are awaiting repair/replacement?

• Reference: 2025/2760
• Question by: Elly Baker
• Meeting date: 11 September 2025

Do you agree that any changes to the congestion charge regime need to recognise those journeys in Central London which still need to be done by motor vehicles and support these being done in electric vehicles?

• Reference: 2025/2759
• Question by: Marina Ahmad
• Meeting date: 11 September 2025

What is being done to rectify the snagging issues identified?

• Reference: 2025/2758
• Question by: Marina Ahmad
• Meeting date: 11 September 2025

What snagging issues have been identified with Met Engage as it has been rolled out?