• Reference: 2021/0098
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

Please publish a table relating to the 24 hour Helpdesk telephone number 0345 602 3813 showing for each week since the 1 st January 2020 (a) the average waiting time faced by each caller, (b) the longest waiting time faced by a caller, and (c) the total number of abandoned calls by people waiting to access a response to the telephone line.

• Reference: 2021/0097
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

Will all reports that are published by the Crossrail Complaints Commissioner be treated as public documents and routinely published by TfL online in a timely and unredacted manner?

• Reference: 2021/0096
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

Further to data provided in response to Question 2015/3961 please provide the most recent data for both the total number and proportion of jobs in Greater London paying less than the London Living Wage since the GLA first set the London Living Wage in 2005?

• Reference: 2021/0095
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

Please state what actual increase in tram capacity has taken place since the publication of your Transport Strategy which had a commitment to upgrade the tram system to improve its reliability and to increase its capacity by 85 per cent to/from Croydon by 2030?

• Reference: 2021/0094
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

Your Transport Strategy has the commitment to halve the average additional time taken to make a public transport journey on the step-free network compared to the full network. Please state what actual reduction in additional time has currently been achieved since the publication of your Transport Strategy?

• Reference: 2021/0093
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

Is the definition of measuring trips in London including trips by scooters?

• Reference: 2021/0092
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

What is the current proportion of all trips in London made on foot, by cycle or using public transport?

• Reference: 2021/0091
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

Please set out what you consider are the main policy changes that still need to be implemented before London truly becomes a dementia-friendly city by 2022?

• Reference: 2021/0090
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

Is the removal of the ability to pay by cash at London Underground and London Overground stations in conflict with your commitment to make London a dementia-friendly city by 2022? What consultation with organisations representing people with dementia has TfL undertaken on its current proposals to completely remove cash payments and to expect people to use Ticket Stops which they might not be familiar with? Please also state whether any consultation was undertaken with organisations representing people with dementia before the initial removal of cash payments at the majority of London Underground stations.

• Reference: 2021/0089
• Question by: Caroline Pidgeon
• Meeting date: 21 January 2021

What engagement has TfL had with Barts Health NHS Trust about future public transport provision to Whipps Cross Hospital ahead of planned major redevelopment to the hospital? Is any consideration specifically being given to reviewing the frequency and last time of all bus services that serve the hospital, especially the W12 bus service? Is consideration also being given to improving the siting of bus stops at the hospital?