• Reference: 2019/20777
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

Please provide details of freedom pass usage on the 134 bus route from August 2018-November 2019 broken down by months.

• Reference: 2019/20776
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

Residents of Springfield Road in Chingford have been forced to endure debilitating noise from Chingford Depot for the last seven years. They were told that this would be brought to an end with the introduction of Bombardier 710s on the line by the end of this year (2019). Yet again Bombardier have failed to deliver these trains on time, leaving my constituents to deal with the consequences. Please detail the discussions you have had with Bombardier to compensate my constituents for the continuing noise issues which Bombardier’s inability to deliver trains on time is the cause of.

• Reference: 2019/20775
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For paper tickets, can you confirm how many people received their refund a) by 30 th November 2019 and b) after 30 th November 2019?

• Reference: 2019/20774
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For paper tickets, can you confirm how many people submitted a refund claim to TfL Customer Service by no later than 29 October 2019? How many claims were granted and how many were denied?

• Reference: 2019/20773
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For paper tickets, can you confirm how many tickets TfL believe were eligible for a refund?

• Reference: 2019/20772
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (Travelcard valid for longer than one month) tickets, can you confirm how many people received their refund a) by 30 th November 2019 and b) after 30 th November 2019?

• Reference: 2019/20771
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

TfL have said that to get a refund for an Oyster (Travelcard valid for longer than one month) card, you need to have the card registered to your online account by 29 th October 2019. Of those Oyster (Travelcard valid for longer than one month) cards that were due a refund how many of them were a) registered to an online account and received a refund or b) not registered to an online account and did not receive a refund? Please outline the total value of the refund that was paid or not paid in both cases.

• Reference: 2019/20770
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (Travelcard valid for longer than one month) tickets, can you confirm how many a) journeys and b) oyster cards TfL believe were eligible for a refund?

• Reference: 2019/20769
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (pay as you go, 7 Day Travelcard or Monthly Travelcard) tickets, can you confirm how many people received their refund a) up to 2 weeks after their journey and b) over 2 weeks after their journey?

• Reference: 2019/20768
• Question by: Jennette Arnold OBE
• Meeting date: 19 December 2019

For Oyster (pay as you go, 7 Day Travelcard or Monthly Travelcard) tickets, can you confirm how many people applied for a refund, having not received one automatically? Of those, how many people subsequently received a refund?