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Reference:
2020/4708
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Question by:
Susan Hall
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Meeting date:
17 December 2020
Since May 2019 a number of Penalty Charge Notices were issued by TfL because a problem in the TfL system meant that, although congestion charge payments were confirmed on the TfL system to drivers, they were never actually claimed from their banks by TfL resulting in the unjust issuing of PCNs. I understand that steps have been taken to remedy this, however, can you: - please confirm that in all cases drivers who incur these penalties are now being identified before penalties are issued? If not, why not? - confirm that drivers in these cases have been notified of the...