• Question by: Jennette Arnold OBE
• Meeting date: 11 June 2003

Thank you for that answer. I have a couple of points related to my question. Firstly, I am glad you recognise this is an issue that is not going to go away and that it absolutely should be high on the agenda now, primarily because 17% of the working age population in London " your customers " have registered themselves as long?term disabled. It is not like we are talking about a minority issue here. You talked about the PPP envelope, which is something that was put to me recently by someone born with cerebral palsy. He got over that...

• Question by: Lynne Featherstone
• Meeting date: 11 June 2003

People are not so worried about what is causing the breakdown. As a management issue, of course you want to know why there is a delay, waiting, or overcrowding but that is not what matters to people " according to the work we did. If you look at something like overcrowding on the Tube, London Underground actually wrote back to us at the Assembly to say their standards are higher: it is 0.5 metres per person. If you unpack that, it is very weasely. They take from both ends of the line; they are not looking at the squashed bit...

• Question by: Samantha Heath
• Meeting date: 11 June 2003

Moving on from that, it is the perception and how that relates to your indicators. You have already indicated there is a little bit of a discrepancy there. For example, the public is not very comfortable in terms of the perceived safety of Underground stations. If you look at the statistics, it does not look so bad. Where are you with that? How do you think we can make the perception of safety on the Underground work?

• Question by: Lynne Featherstone
• Meeting date: 11 June 2003

Sorry, I just distinguished between what the public wants and what the Assembly Transport Committee wants: to be able to measure you on your own performance within your own management skills and your performance on managing the PPP contract.

• Question by: Lynne Featherstone
• Meeting date: 11 June 2003

That is very clever, but in discussions with Tube Lines they felt able to begin to draw up a comparator of what the output required by the PPP actually delivers in the terms the Assembly had put. I suppose what I am looking for from you is that there is a translation of the outputs in the PPP into terms that human beings travelling on the Tube will understand. The other part is that it is not just about the PPP. I would also like you to commit today to giving a benchmark and an estimate on improvement on those...

• Question by: Lynne Featherstone
• Meeting date: 11 June 2003

When the London Underground surveyed Tube users, they found that what really mattered to Londoners were things like: the squash factor, how overcrowded they were; the waiting factor, how long they had to wait for a train; the `Oh God I am going to be late because there has been a delay or a breakdown'; or `Am I going to die of heat in this tunnel?" Those are the major factors. My contention is that we need that to be recognisable. Do you accept the five factors I have put forward " or that others have put forward " that...

• Question by: Mike Tuffrey
• Meeting date: 11 June 2003

I am aware these discussions and studies are under way. The point of the question was really to firm up on that, because I do not yet see the Treasury getting `off the pot" on this one. Indeed, the closer we get the more cautious they seem to be. The pilot studies they are doing now do not actually capture any additional funds, in terms of the business rates. Perhaps outside this meeting you could share with the Assembly, and with me in particular, what those studies you are doing are actually showing. Can you tell us what more we...

• Question by: Elizabeth Howlett
• Meeting date: 11 June 2003

Mr Kiley, I heard you speak the other evening at the London Business meeting about tax increment financing. At that time you said the Jubilee Line could raise perhaps two ? four billion pounds. I understood that this is not just a business tax, but it would be a domestic tax as well; it would be on all properties where the value had been enhanced by their distance or nearness to a line like the Jubilee Line. Have you had a nod or a wink from Government or the Chancellor that this is a possibility? Have you prepared clauses for...

• Question by: Jennette Arnold OBE
• Meeting date: 11 June 2003

My question was to say there was a great opportunity with the work being done around the 2012 bid. Although you touched on that, it seems to me if we are talking about speaking with Government to bring about changes to legislation that would have the potential to release huge amounts of money, I would simply mention the £12 billion into the system. I would have thought Government would be very receptive to that sort of proposal and that would be something TfL would be bringing to the table. I would assume they would be active partners in the 2012...

• Question by: Mike Tuffrey
• Meeting date: 11 June 2003

: I would absolutely agree with that. Thinking beyond Crossrail, would any other of the main infrastructure schemes that your studies are showing lend themselves to a tax incremental financing scheme? I am conscious that tram lines are perhaps too diffuse in terms of the gains. What is next on the list, after Crossrail?