• Question by: John Biggs
• Meeting date: 11 June 2003

Address that. Reassure Londoners that you are not closed; that you are open.

• Question by: John Biggs
• Meeting date: 11 June 2003

But if we can move on to perhaps less of an introverted issue, the problem we have politically with TfL having this perceived closed culture is that it can create a culture of arrogance, if you like. We just touched on the Uxbridge Road tram issue, where Labour members strongly support the Uxbridge Road tram in principle, as long as you get the detail right. We are concerned that you are at risk of seizing defeat from the jaws of victory on that by having had an arrogant and aloof communications strategy. The problem we have is that the culture...

• Question by: John Biggs
• Meeting date: 11 June 2003

On the basis that it is quite helpful to start at the top, I take your confirmation that you are happy to disclose details about your own performance assessment and targets as a very welcome development.

• Question by: Lynne Featherstone
• Meeting date: 11 June 2003

And on the other question regarding arrangements with Derek Turner, around which we are having trouble getting information?

• Question by: Lynne Featherstone
• Meeting date: 11 June 2003

I did not mean to be rude. That did not come out quite as I intended. You have immense experience at being closed and presenting a corporate image. There are two issues I want to raise with you. Firstly, you were not too happy recently about the idea of Tubelines and Metronet appearing before the Assembly Committee at least that is the message that came down to me. I really do not think that is an appropriate attitude for TfL to take, and it was wrong. Secondly, I think you are very over guarded about your arrangements with Derek Turner...

• Question by: Lynne Featherstone
• Meeting date: 11 June 2003

You say you're new, but you yourself are not new.

• Question by: John Biggs
• Meeting date: 11 June 2003

I think you are going some way to recovering on the Uxbridge Road case and I think the sheer horror at TfL of discovering quite how badly it was being received has helped to shake up the organisation. I think there is some honesty within TfL about that, but there is still a concern that this is not transferring across the organisation as a whole. For example, the culture in which you negotiate contracts " detail that cannot be seen by the wider public, the culture by which you propose new bus routes which then achieve massive opposition that defeats...

• Question by: Graham Tope
• Meeting date: 11 June 2003

I know you recognise accessibility is an issue not only for people with mobility problems, important though that is. Can you tell me what plans TfL has to make improvements in accessibility for those who have sight or hearing impairments?

• Question by: Bob Neill
• Meeting date: 11 June 2003

In giving paramount importance to accessibility in the existing network, will you continually bear in mind that for very many Londoners the existing network are over ground rail stations? In that context, would you agree that it is ludicrous to have a situation such as the one my constituents face in Bromley South, where disabled people can park their cars conveniently outside the station but have no means of then getting down on to the platform? What steps are TfL and the Mayor taking to ensure those Londoners, like those constituents I met on Monday, who use the over?ground network...

• Question by: Jennette Arnold OBE
• Meeting date: 11 June 2003