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GLA Privacy Policy

This page was updated on: 25 May 2018

The GLA is committed to protecting your privacy and personal data when you contact us or use our services.  

This page outlines our obligations and your rights under data protection legislation, which regulates the use of personal information by all private and public-sector organisations.

Who we are and what we do

The GLA – also known as City Hall – is London’s regional government and the home of the Mayor of London, the London Assembly and the staff who support them. Find out what we do and who we work with.

The GLA is at the centre of the wider GLA Group. The GLA is a separate public authority to its functional bodies and does not automatically hold, or have a right of access to, personal data collected by other organisations in the GLA Group – such as Transport for London. 

Similarly, the GLA does not generally hold information on behalf of London’s borough councils. 

If you have any queries about how these other organisations use your personal information, you need to contact them directly.

Ian Lister is the Data Protection Officer (DPO) for the GLA, including London Assembly Members and the Greater London Returning Officer.  

Contact details for the GLA DPO can be found on our your privacy rights page.

Why we handle personal information

Under data protection legislation, the GLA is only allowed to use personal information if we have a proper reason (known as a 'legal basis') to do so.

The ‘legal basis’ relied on to process the personal data we hold will depend on way in which you have engaged with the GLA, or the service or product you use or sign up for. In most cases, however, our handling of your personal information will be necessary for the delivery of our public functions. In other words, when we use personal information we do so to deliver better public services to Londoners as individuals and as a whole.

Read our web privacy statement.

Explaining how we use and protect your information

If you are asked to provide information when signing-up for or using a specific GLA opportunity, service or product (for example, Team London volunteering, or joining the Talk London online community) a dedicated privacy page will explain how we use and protect your information.

Use of the GLA website

Our website privacy statement and cookies section (below) explain:

  • what information we may collect about you online
  • how we will use the information collected
  • how we protect the information you give us
  • the use of cookies and how to manage them

Cookies saves a piece of text - a cookie - on your computer's hard disk so that it can remember who you are.

A cookie will typically contain the name of the website from which the cookie has come, the lifetime of the cookie and it's name. It does not give us access to the rest of your computer and only the site that created the cookie can read it.

We use the following types of cookie:

Session cookies: to ensure you are recognised when you move from page to page within our site and that any information you enter is remembered.

Persistent cookies: to recognise you as a unique visitor to our website so that we can tailor content to match your interests.

How to manage cookies

You can control cookies through your web browser, just click on browser settings edit the options available. If you’d like to learn more about cookies, including how they have been set and how to manage them, visit All About Cookies.

YouTube cookies

We embed videos from our YouTube channel, therefore, due to YouTube's privacy-enhanced policy you may find that cookies are set on your computer once you have clicked to play the videos. However YouTube doesn't store personally-identifiable cookie information relating to playbacks of embedded videos when using their privacy-enhanced mode. You can find out more at YouTube Help.

GLA newsletters and marketing

If you are currently receiving newsletters or marketing communications from the GLA and no longer wish to do so, please let us know by emailing [email protected]

Sharing personal information

The GLA will not sell your personal information to anyone for any reason. And we do not share your personal information with any third parties unless they are providing services to us under contract or other formal agreement or disclosure is permitted by, or required by, law. Again, please refer to the relevant privacy pages on this page for more information.

Third-party sites

Some pages on our website contain links to sites owned and operated by third parties. They are required to maintain their own privacy policies. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

Protecting your personal information

Your trust is very important to us and we are strongly committed to keeping your personal data safe. We will take all necessary measures to ensure your personal information is properly protected and secured.  This includes having appropriate technical and organisational arrangements to secure your information.

We will never send an unsolicited message to you to ask you to provide your password, financial details or other sensitive information by email or through a link. If you have any concerns about your personal data held by the GLA, please get in touch straight away. 

Changes to our privacy pages

We may need to update our privacy pages every so often. The ‘last updated’ date at the bottom of this page will also change. Any changes to these privacy pages will apply to you and your data immediately, so please check back here regularly. Your continued use of the site will mean that you accept any revisions.

If these changes directly affect how your personal data is processed, we will take reasonable steps to let you know.

Talk London

Talk London has been created by City Hall as a place to discuss London's big issues. Read our Talk London privacy policy.

Homes for Londoners

The Homes for Londoners search tool is a new way to find a property to rent or buy in the capital. Read the Homes for Londoners privacy policy.

Applying for a job at the GLA

Find out how we would use your personal information if you apply for a role with the GLA.

Working at the GLA

Find out how the GLA will use your personal information when you become an employee.

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