The driver on the bus…

The driver on the bus PDF The driver on the bus RTF

The London Assembly's review into bus driving standards examines why complaints related to the driver have increased so dramatically over the last four years and what could be done to halt this unwelcome trend. The review closely examined the design of buses, the communication between drivers and passengers, the training that drivers receive and the methods by which driving standards are assessed by both London Buses and individual bus operators. The report makes a raft of recommendations to improve design, training and communication but most significantly asks London Buses to consider adding contractual incentives to operators that are tied to driving standards.