Key information
Request reference number: MGLA221019-5430
Date of response:
Summary of request
Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.
· Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?
· Approximately how many extensions does the system support across your organisation?
· Who is the incumbent/support partner for the maintenance of your VOIP/PBX?
· How many of those extensions are contact centre/customer service agents?
· When does your PBX/VOIP support contract expire?
Related documents
MGLA221019-5430 FOI response