Final Report for Mayor of London’s Office: My London Survey

This survey was undertaken to find out from disabled and Deaf people plus parents with young children and elderly people living, visiting and working in London what they consider to be accessible or inaccessible and why. The study provides quantitative and qualitative data about the Capital and its amenities. The results provide the Mayor of London’s Office with a meaningful snapshot of the sample’s experiences along with suggestions for improving the overall visitor experience.

In total 795 people took part in the study. Some general themes brought out by the study show that in many cases disabled, Deaf, elderly people and parents are willing to overlook or find a work around for the lack of accessibility if the people working at the attraction, restaurant or operating the transport are willing to go the extra mile.