Key information
Request reference number: MGLA220523-8055
Date of response:
Summary of request
Your request
- Total cash amount allocated to Retrofitworks (Kensington).
- Total cash amount allocated to Golden Globe Ltd (Barking).
- Breakdown of number of London properties benefitting and relevant related councils.
- Name of ombudsman or company overseeing standards and compliance of works.
Our response
RetrofitWorks is our delivery partner for Warmer Homes across London. As delivery partner, they do not receive finance for work specifically in Kensington.
Installers, such as Golden Globe are not allocated finance for work in Barking. They are
assigned work across London by RetrofitWorks.
Please see below the list of households per borough who have benefitted from one or more measure across two funding streams within the Warmer Homes programme (correct at 8 June 2023). Please note this is still a live programme and installs are ongoing:
There is not an overall Ombudsman for this programme but each aspect of work has its own authorising body. As per PAS 2030 guidelines, each measure must be certified by the relevant certification body. Each property must also have a Trustmark Certificate of Lodgement at the end.
If you have a complaint regarding the Mayor’s Warmer Homes programme, in the first instance you should raise this via [email protected]
If you do not receive a satisfactory resolution, you can raise a complaint with the GLA by emailing the Mayor at [email protected]
If you have any further questions relating to this matter, please contact us, quoting
reference MGLA 20523-8055.