Key information
Request reference number: MGLA120825-2159
Date of response:
Summary of request
Your request
Please include the information for the current financial year, from April 2025 to present
Whether there have been any complaints to the council that mention any of the following words/terms: “asylum seeker”, “migrants”, “refugees”, “immigrants”
If possible, the number of complaints
A copy of each complaint, anonymised to remove any personal information or addresses
Our response
You have stated that you are seeking complaints received by the ‘council’. The GLA is London's strategic government and does not operate in the same way as local Borough Councils. Therefore, we would not receive complaints associated with their services in the same way. If you haven’t done so already, you may wish to contact the individual local Borough Councils: London Directory | London Councils – Home.
I can inform you of the number of hits against each of the keywords provided generates on our central correspondence management system (none have been classified as a ‘complaint’ that falls within the remit of our complaints policy - Complaints | London City Hall). Please note that this correspondence could relate to many different types of correspondence such as a request for support, meeting requests, Freedom of Information requests, invitations etc.