Key information
Request reference number: MGLA310723-3134
Date of response:
Summary of request
Request
1. Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)? Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc
If the currently utilised solution has been in situ for this time, please state that.
2. Between what years were these in usage?
3. What were the principal drivers behind the decision to change?
Response