Key information
Request reference number: MGLA230124-4901
Date of response:
Summary of request
Our response
Please find the answers to each of your questions, in turn, below:
1. Number of employees
The information you have requested is captured in the GLA’s Workforce reports.
Please see pages 5-10 of the most recent published report, 1 April 2022 to 31 March
2023.
2. Number of IT staff
The GLA has 19 permanent members of IT staff.
3. Current ITSM solution
Track-IT.
4. Cloud or on-premise
On-premise.
5. If on-premise, do you have a cloud migration strategy?
We have no plans to move to a cloud solution.
6. If yes, please share more details, including budget allocation
Not applicable.
7. Number of licenses
42.
8. Length of contract
One year.
9. Contract expiry date
The current contract for Track-IT expires on 2 March 2024.
10. Contract review date
We are currently looking at options for this service. This will be the final year it is
required as we are moving to an IT shared service.
11. Annual cost of contract
The 2023-24 cost is £13,171.03.
12. Total cost of contract
As above – the current contract is for a single year.
13. Person responsible for the software and their contact details
Stephen Askins, Cloud Services and Operations Manager.
14. Person responsible for any future projects on reviewing or replacing the
software and their contact details
The GLA are moving to a shared service model for the provision of IT service
with Transport for London.
If you have any further questions relating to this matter, please contact us, quoting
reference MGLA230124-4901.