Key information
Request reference number: MGLA160523-7445
Date of response:
Summary of request
Your request
1. What IT Service management (ITSM) platform are you currently using? (for example, ServiceNow, BMC, Freshworks, 4ME, Hornbill, ManageEngine) Please provide the platform name.
2. When is your current ITSM platform contract due for renewal? Please provide the month and year.
3. Who (if there is one) is your current supplier of professional and managed services for your ITSM platform?
4. How many user licences do you have for your ITSM platform?
5. Who is the principal contact for IT Services within your organisation? For example, Director of IT or Head of Service Delivery. Please provide available contact details (where appropriate).
Our response
Please see the answers to the questions in turn below:
1. Track IT
2. March 2024
3. Not applicable
4. 42
5. David Munn. Head of Technology Group