Key information
Request reference number: MGLA 280223-1274
Date of response:
Summary of request
Your request
A copy of all guidance and procedures detailing the processes and activities required to
properly process Warmer Homes scheme applications from initiation to conclusion.
Our response
The Warmer Homes terms and conditions are found online here.
These terms and conditions were amended slightly in October 2022 to better align two funding streams.
The full Customer Journey map for applications to Warmer Homes. This outlines the
steps taken across the 3 stages of the application and installation process.
If a new EPC is needed, this is carried out by an approved assessor.
If the property is still eligible, then a Retrofit Assessment must follow. This is part of
PAS 2035 guidelines which provides the overarching retrofit standards.
If you have any further questions relating to this matter, please contact us, quoting
reference MGLA 280223-1274.