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Reference:
2017/1947
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Question by:
Florence Eshalomi MP
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Meeting date:
22 March 2017
At the January 2017 Transport Committee meeting, Leon Daniels (Managing Director, Surface Transport, TfL) said, "Our excess waiting time figures are still extremely good, as good as ever, because we have added resource and we have taken measures to improve bus reliability, but the truth is that people no longer always arrive at the bus stop randomly. Now that real-time information is in their smartphones, instead of going to bus stops randomly and waiting randomly, they are using their phones. For example, if they are one minute from a bus stop at home, they will wait until it is two...