• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

But the question was about big numbers, so that people can get the numbers to report.

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

Believe me, I write about twenty letters a day to Peter (Hendy). He writes back; he is very good. We are both working in the same direction. But given that it is not a perfect world and that the training is going to take time, from what you are saying, there are lots of really good bus drivers that have a really hard time. What about other measures, like when someone is lying on the floor, because this happens. A bus driver has driven off and they have been left on the pavement, it is very difficult for people to...

• Question by: Roger Evans
• Meeting date: 14 January 2004

Can you tell us then about progress on rolling out Oyster Cards to buses in London? Are the readers set up for the cards to be used when people get on buses? How will you make sure that people actually use them, given that people going in and out of the Tube are, at the moment, going through gates without putting their cards across the reader if the gates are open?

• Question by: Jennette Arnold OBE
• Meeting date: 14 January 2004

Okay, I have got a number of questions that I would like to follow on with, Mayor. Can I just take the point that you raised about the problems arising around invisible disability? I am talking about where someone has a disability, either physical or mental, which is not instantly obvious. It is regularly observed that some bus drivers are often not very sympathetic. Can you tell us what is being done in terms of the training of staff and is there an ombudsman? What would you say to organisations supporting these people? How can they make sure that the...

• Question by: Jennette Arnold OBE
• Meeting date: 14 January 2004

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

I was not saying money was the object. This is the set-up cost being a very high cost at this moment in time. One of the issues around that is: would you accept that allowing a huge number of residents a 90% discount might risk compromising the success of the central London Congestion Charge?

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

Was there a vote on that?

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

Have you put it to the board in a vote?

• Question by: Darren Johnson
• Meeting date: 14 January 2004

People manage with the Travelcard system and different zones without a degree in geography. But surely if you have one large zone, you are just encouraging people to drive more? If you have separate zones it actually undermines the whole idea of a Congestion Charge as a traffic reduction measure.

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004