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Question by:
Roger Evans
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Meeting date:
14 June 2009
Could I just ask Mr Hendy about the organisational steps he is taking to improve TfL's response to members of the public and Members of this Assembly when they raise concerns with him. I think the picture has got better, to be fair. London Underground were usually pretty good, the buses have improved considerably and it has been a long journey. Streets have got better certainly on my patch. There are parts of TfL - and I am thinking of the smaller, standalone units like the Public Carriage Office and, famously, Dial-A-Ride at the moment - where I think a...