Key information
Request reference number: MGLA160821-0680
Date of response:
Summary of request
RE: Service Providers and Complaints Policy and Procedures – GLA Homeless Hotels
- Can you confirm whether or not Red Radish, the catering firm, has a direct contract with the GLA to supply food to GLA homeless hotels.
- Can you provide a copy of the GLA Complaints Policy and Procedure that would be relevant for homeless guests in GLA homeless hotels who want to complain about the GLA or an organisation that has a contract with the GLA to provide services at that hotel.
- Can you state what the procedure is for homeless hotel guests who have contacted organisations that have a contract with the GLA to provide services at GLA homeless hotels, but which fail to acknowledge or respond to correspondence sent to them regarding service issues.
- Can you state what the procedure is for homeless hotel guests who have contacted organisations that have a contract with the GLA to provide services at GLA homeless hotels, but which fail or refuse to provide a copy of their organisation’s Complaints Policy and Procedure when asked to do so.
- Can you confirm whether or not AGS Support Services has a direct contract with the GLA to provide services at GLA homeless hotels.
Related documents
MGLA160821-0680 - FOI response