• Reference: 2011/0905
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

Considering that despite 14.27 million Underground passengers being entitled to Customer Charter compensation during the 12 month period from February 2010 and January 2011 just 38,9962 actually received compensation, what steps are you taking to ensure that a) there is a significant reduction in such excessive delays, b) there is greater awareness of entitlement to compensation for excessive delays under the TfL Customer Charter.

• Reference: 2011/0904
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

How many Customer Charter claims were made by post in hard copy form from January 2007, and how many of these claims were rejected?

• Reference: 2011/0903
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

How many Customer Charter claims were made online through the TfL website since January 2007, and how many of these claims were rejected?

• Reference: 2011/0902
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

What is the total number of Customer Charter claim forms returned by passengers using TfL's services , broken down by year and mode of transport, since January 2007?

• Reference: 2011/0901
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

Since January 2007 to February 2010 please provide how many tube journeys, broken down by month and by tube line, were delayed for more than 15 minutes. Please also list how many passengers were affected by these journeys.

• Reference: 2011/0900
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

What work is being done to prepare for High Speed rail 2 and the potential impact it will have on London?

• Reference: 2011/0899
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

Are you interested in backing and taking further the London Promenade scheme, which features in the London Assembly 'Walk this Way' report?

• Reference: 2011/0898
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

There is a serious problem with cyclists riding on pavements and going through red lights in London causing danger for pedestrians, especially visually impaired people. I realise there has been the establishment of the MPS Cycle Task Force and the commencement of the trial of a cyclist improvement scheme "Capital Cycle Safe,' but the issue is still major problem. What measures are you taking over and above these initiatives to get on top of this issue?

• Reference: 2011/0896
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

What are you doing to increase the number of taxi ranks in central London at night?

• Reference: 2011/0895
• Question by: Caroline Pidgeon
• Meeting date: 23 March 2011

Does TfL always check as standard practice the 3-digit security code on the back of credit and debit cards, and the expiry date?