• Reference: 2024/3111
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

I have received numerous emails from customers who have resorted to reaching out to me as a result of their dissatisfaction with Dial-A-Ride’s customer service. Will you consider conducting a review of this service, including looking at feedback from customers?

• Reference: 2024/3110
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Are there any plans to allow Dial-A-Ride customers the option to make recurrent bookings as I believe was previously the case before the new booking system was rolled out?

• Reference: 2024/3109
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Can you provide a breakdown, by month, of the number of referrals made to the charities Road Peace and Brake by TfL between January 2019 and the present day?

• Reference: 2024/3108
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Can you provide a broad outline of how the team behind TfL’s Sarah Hope Line is constituted – how many members of staff, the structure of the team, if they have other responsibilities and how the team fits within the broader TfL structure?

• Reference: 2024/3107
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Can you provide a detailed outline of the comms strategy involved in ensuring that Londoners are aware of the existence of TfL’s Sarah Hope Line, as well as how the effectiveness of these communications are evaluated?

• Reference: 2024/3106
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Can you provide a detailed outline of the process followed by TfL’s Sarah Hope Line team once they are contacted by a member of the public who themselves, or someone they know, have been the victim of a road incident from initial contact to resolution?

• Reference: 2024/3105
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Can you provide a breakdown by cost area (staff training, team infrastructure etc.), of the amount of funding devoted to TfL’s Sarah Hope Line in each of the last five financial years, plus this year (2024) to date?

• Reference: 2024/3104
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Can you provide a breakdown, by year, of the number of people that have made use of TfL’s Sarah Hope Line between January 2019 and the present day?

• Reference: 2024/3103
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Can you provide a breakdown of any estimated monetary cost of flooding on the TfL network during the week of 23rd September 2024?

• Reference: 2024/3102
• Question by: Hina Bokhari OBE
• Meeting date: 10 October 2024

Can you provide a breakdown of the number of projected journeys that were affected as a result of recent flooding on the week of 23rd September 2024 that affected multiple Tube lines across TfL’s network?