• Question by: Lynne Featherstone
• Meeting date: 26 March 2003

: Your estimate was 2,000 and there are quotes of 17,000 at the moment, aren't there?

• Question by: Lynne Featherstone
• Meeting date: 26 March 2003

How many is that in thousands?

• Question by: Lynne Featherstone
• Meeting date: 26 March 2003

We could argue about that. I think Peter Hendy has done a fantastic job; I am just concerned about that background. On the escalation in Tube numbers, are you monitoring in any way the numbers? Are you getting the numbers in? You don't believe the ones that are coming through.

• Question by: Bob Neill
• Meeting date: 26 March 2003

I noticed that TfL advertised recently for an officer to be based at the Capita centre at Coventry, but nonetheless on the TfL strength, because of the level of escalation in dealing, amongst other things, with the level of complaints and appeals procedures. Are you satisfied that the call centre operations at Coventry and Glasgow are, in fact, being run sufficiently and meeting the standards of the contracts which were agreed? And if not, how are we going to find out?

• Question by: Angie Bray
• Meeting date: 26 March 2003

I see, so when the figures suit you, they're accurate, and when they don't, they're not. That's very clear, I think.

• Question by: Bob Neill
• Meeting date: 26 March 2003

Before we start marketing the scheme abroad isn't it important that we get the working of the scheme at home correct? Have you received the letter that I sent to you, at the very end of last week, about the constituent who is concerned that their credit card details, passed on to the Capita call centre to pay for the charge, were then used for a number of dishonest transactions? How many instances have been reported of credit card details being dishonestly used once they have been passed on to the call centre?

• Question by: Lynne Featherstone
• Meeting date: 26 March 2003

Some of the points I wanted to raise have been covered but I am, like my colleague John Biggs, somewhat disturbed by the loss of Derek to the congestion charge because he does get things done. That may well be his decision in terms of earning capacity and I have no idea at this point because I haven't had the opportunity to interrogate him personally, but I am equally concerned about the size of the amalgamation of Street Management and buses. While I can see it's a very logical thing for Transport for London to say that it's a move...

• Question by: Bob Neill
• Meeting date: 26 March 2003

Is it proposed that Capita should have any interest in this company that is being set up to market the charge worldwide?

• Question by: Jenny Jones
• Meeting date: 26 March 2003

And do you feel that Peter will have these issues at heart? Can you reassure me on that because I feel it's a case of walking and cycling just hurtling down the agenda with every new incomer to Transport for London?

• Question by: Jenny Jones
• Meeting date: 26 March 2003

And we believe that we should support our troops by bringing them home. I didn't think you'd let me have a go at that so thank you. Moving on to Derek Turner, I think it is a huge loss and I very much regret his leaving. On a selfish basis, I am concerned about who I go to now to nag about pedestrian and cycling issues. Who is going to be there?