Serious concerns over violence and abuse against NHS staff

NHS staff, union representatives and clinical leaders have described a pattern of growing aggression towards frontline NHS workers, including serious physical assaults, threats, and abusive behaviour. 

The London Assembly Health Committee has raised serious concerns about violence and abuse directed at NHS staff, following a recent evidence session. Witnesses emphasised the significant emotional, psychological and professional impact these incidents are having on staff, many of whom reported long recovery periods, trauma, and concerns about ongoing safety.

The Committee also heard criticisms of the ‘Right Care, Right Person’ strategy, which is intended to ensure vulnerable people receive the most appropriate response. The evidence highlighted operational pressures and gaps in service capacity, impacting both healthcare workers and patient safety.

In letters to both the Metropolitan Police Commissioner and the Secretary of State for Health and Social Care, the Health Committee is calling for better protection for staff, improved reporting systems and an urgent Government review of the ‘Right Care, Right Person’ strategy/initiative. 

Chairman of the London Assembly Health Committee, Emma Best AM, said:

“Frontline NHS staff are doing extraordinary work in challenging circumstances, yet too many are being subjected to unacceptable levels of violence and abuse.”

“We heard strong evidence that inconsistent police responses, gaps in training and resources for NHS security teams, and unresolved issues with the rollout of the ‘Right Care, Right Person’ strategy/initiative are placing additional pressure on healthcare workers and allowing dangerous situations to escalate.

“No one should face threats, intimidation or assault simply for doing their job. We need a coordinated approach across Government, the Met and the NHS to ensure staff are safe, reporting is easy and meaningful, and offenders face real consequences. Without this, we risk a growing culture of fear that harms staff wellbeing and undermines patient care.