Artificial Intelligence (AI) in London

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1337 responses | 18/05/2026 - 21/06/2026

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Discussion | Future of AI in London

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Artificial Intelligence (AI) is changing how we live and work. It’s used in hiring decisions, in everyday tasks and part of the skills employers are looking for.  

To help City Hall make sure AI benefits all Londoners, we want to hear from you:  

Join the conversation

Thinking about work and jobs in London...

  • What opportunities, if any, do you think AI brings?
  • What challenges, if any, do you think AI poses? 

Luke from City Hall will be reading your comments and joining in the conversation.  

Like what others have commented? You can use the upvote or care button to show support. 

About AI in London

Your views will help shape the work of the Mayor’s new AI and Jobs Taskforce. 

This is a group of experts who will help the Mayor to understand:

  • Where the impacts are greatest  
  • Where the opportunities lie
  • What the Mayor and partners can do to help

You can read more about the Mayor’s plans to support Londoners with AI on our background page.

The discussion ran from 18 May 2026 - 21 June 2026

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Comments (252)

Avatar for - Adelie penguin

I believe that there is an opportunity to use AI to make hospital language translation services quicker, if it is tested first. 

 

However, I am more worried than excited. I think that it poses a highly serious security threat, given that...

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I believe that there is an opportunity to use AI to make hospital language translation services quicker, if it is tested first. 

 

However, I am more worried than excited. I think that it poses a highly serious security threat, given that Meta seem to want to train AI on our personal data. This includes our identities, which could then become publicly available through AI (such as using the new Meta glasses to find information about strangers in public). This poses a serious threat to everyone, especially women's safety. We need to be resilient against this.

I am also worried that AI will affect people's ability to navigate the world confidently, and it will become a crutch for many. For example, I once met a soon-to-be doctor who used ChatGPT to diagnose flu symptoms, and even used it to decide what to eat to stay healthy. Outsourcing critical thinking and expertise like this will be disastrous for young people's confidence and general capability as citizens and professionals.

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Avatar for - Vaquita

I don't understand why we would have to have a translation service if people want to come to our country they should learn our language first we are an English speaking country. why should we change this to suit their needs for them and...

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I don't understand why we would have to have a translation service if people want to come to our country they should learn our language first we are an English speaking country. why should we change this to suit their needs for them and still not learn english 

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Avatar for - Adelie penguin

Yes, English is an important language to learn. However, once I worked at a school for young internationals to come and learn English in London, and a young French girl had to be taken to hospital. She really needed that translation service...

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Yes, English is an important language to learn. However, once I worked at a school for young internationals to come and learn English in London, and a young French girl had to be taken to hospital. She really needed that translation service to get the medical attention she needed, or she'd never walk again. 

 

Tourists also come to this country, and I think especially Chinese tourists often have a limited English. I think most migrants also learn English but are just more comfortable speaking in their mother tongue. I'd want to speak English if I wound up in hospital in somewhere like China haha

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Avatar for - Monarch butterfly

You said you’re disabled. Why would the UK accommodate us if we should just get healthy first? Not the same comparison but not everyone has the opportunities to learn English to the best of their ability before being here. I don’t agree in...

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You said you’re disabled. Why would the UK accommodate us if we should just get healthy first? Not the same comparison but not everyone has the opportunities to learn English to the best of their ability before being here. I don’t agree in AI as translation methods, but translations should be availability for equity purposes, so that everyone can get the treatment they need no matter what disadvantages they have. 

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Avatar for -

I fully agree with these important, valid, concerns and points. Pupils and students will no longer have the ability to learn, to make reasoned judgements about the veracity of information, to express themselves using the full potential of...

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I fully agree with these important, valid, concerns and points. Pupils and students will no longer have the ability to learn, to make reasoned judgements about the veracity of information, to express themselves using the full potential of the English language.

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Avatar for - Vaquita

my DR's have started using AI and I thought it was a scam but because it was sent by text and with an unrecognisable name I had an appointment for my blood test results and he said that they have started using it well turns out that I have...

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my DR's have started using AI and I thought it was a scam but because it was sent by text and with an unrecognisable name I had an appointment for my blood test results and he said that they have started using it well turns out that I have something else that showed up on my test results which is not good so you can't rely on AI I would rather see my DR face to face

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Avatar for - Staghorn coral

Generative "AI" will hypercharge the stagnation of culture and art, and large data-set models providing the most average answer possible will whittle the human spirit down to nothing. 

When will we stop worshiping businesses and commerce...

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Generative "AI" will hypercharge the stagnation of culture and art, and large data-set models providing the most average answer possible will whittle the human spirit down to nothing. 

When will we stop worshiping businesses and commerce? Why is that always our first concern, the "workforce"? Isn't the goal of technological innovation to not need to labour anymore? To be free to create art and express joy? To free us of the need to toil away at work the majority of our lives and to gather together in community with one another?

 

Who is going to ask these questions first before enacting policy instead of focusing only on the myopic, to just refer to us as a workforce and not first as people? 

 

I can't even get autocorrect to stop sending my boss "Sorry I kissed your email on Friday". The machine goes back to "correct" things so confidently not because the machine is magic or has any "intelligence", but because someone decided that the most average common word pairing should be forced upon it's user so they hard coded it into the system to do it without consulting the user first. The lack of access to education in this country has created a population so vulnerable to such foolishness. We just trust the device implicitly to think for us. These are not devices or data models or image generators that are provided by a charity. They are BUSINESS. They are made with the sole purpose of creating dependance, and therefore a subjugated population to extract wealth from. Off of our backs. We are the product providing the models with value. We will be dependent on the models, and they may be free now, until full adoption is achieved, when we will be charged within an inch of our lives for the clunker machine brains we have no ability to live without anymore. 

 

I don't want to ease the adoption of my exploitation. Fund better education, universal basic income, get out of the pockets of multinational corporations, enforce taxes on the rich instead

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Avatar for - Colombian spotted frog

I could not love this comment more. AI is nothing but unethical slop that is ruining the planet, making vile people even richer and rotting away true creativity and the human soul.

Avatar for -

Unfortunately, AI is taking over in education, making it even worse.

Avatar for - Ringed seal

When it boils down to it, "AI" is usually a marketing term for the application of extremely fast data processing and pattern identification/prediction – there are (and have long been) some awesome applications, but there's also an outsized...

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When it boils down to it, "AI" is usually a marketing term for the application of extremely fast data processing and pattern identification/prediction – there are (and have long been) some awesome applications, but there's also an outsized focus on LLMs' performance in once-fulfilling, aspirational career fields and as a catch-all operational systems fixer. 

A misunderstanding of what it can do has led to a mind-numbing fixation by middle management on the idea that you can just plug an AI tool into any complex problem they don't want to think about or be accountable for anymore and - ta-da! - it's solved. Public services don't need a layer of AI tools laid on top of problems no one wants to actually roll up their sleeves and solve properly with good user-centred service design.

Anyway, on the listed points:

-What opportunities: specific use cases (e.g. analysing satellite imagery), in targeted tools cross-sector, some infrastructure
-What challenges: worsening the job market and job-seeking experience, deepening the housing and climate crises, and diverting funds away from better causes and services (oh, is that all!?)

Would like any tech boom to drive tax revenue, not just give away resources to foreign corporations while squeezing locals.

Currently, "AI" tools are being rolled out in a mad rush, often accompanied by gleeful announcements about how they will disenfranchise human workers. It's an excuse for lay-offs and gives bad bosses a way to scare people into accepting worse job situations. The potential benefits of adoption must be balanced against its environmental impact, enabling of fascist surveillance, copyright infringement, and its effect on the already dire information landscape. The urgently needed training should teach people what it really is (and isn't).

Human problems and universal thriving should drive tool adoption or rejection. "AI" is NOT a monolith, or a magic wand, and acting like it is wastes time, money, and mental and physical energy.

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Quality AI training* with subscription to a frontier model for 12 months to support Londoners build genuine competence. This should include some form of recognised 'certification' that is accepted by employers. 

Key resistance is due to...

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Quality AI training* with subscription to a frontier model for 12 months to support Londoners build genuine competence. This should include some form of recognised 'certification' that is accepted by employers. 

Key resistance is due to limited access to models and lack of understanding how to steer models towards meaningful output. If both of these dimensions are properly addressed, this technology can result in Londoners increasing their competence and productivity.

*not someone's mate reading out slides. Qualified instructors with immersive learning.

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Avatar for - Vaquita

I would rather be trained by a human I will never learn AI and will never want to use it and if it leaves me more and more further behind than I already am then so be it I don't care

Avatar for - Pangolin

as someone who is newly 18, those against AI being branded as merely "old man shakes fist at the sky" is ridiculous. AI is more harmful to everyone and everything around us than people realise. data centres destroy our environment, globally...

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as someone who is newly 18, those against AI being branded as merely "old man shakes fist at the sky" is ridiculous. AI is more harmful to everyone and everything around us than people realise. data centres destroy our environment, globally. it is actively encouraged that AI should think critically for us, quite literally damaging our ability to do it for ourselves. automating and monetising intelligence is not the new, shiny technological advancement everyone is glamourising it as. it is nothing more than dangerous.

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Avatar for - Colombian spotted frog

Your comment gives me so much hope for the future, thank you! 

(I'm a millennial that is getting really sick of being told I will be 'left behind' if I do not accept this hideous tech that is being forced on us to the detriment of the planet...

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Your comment gives me so much hope for the future, thank you! 

(I'm a millennial that is getting really sick of being told I will be 'left behind' if I do not accept this hideous tech that is being forced on us to the detriment of the planet.)

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Avatar for - Vaquita

don't worry I have always been left behind but I don't care

Avatar for - Vaquita

I agree that it is dangerous and will bring nothing but trouble in more ways than one

Avatar for - Ringed seal

Speaking as a relatively young person at the beginning of my professional life (5 years or so in the workforce), the AI adoption and usage is somewhat shambolic. 

While there may be some benefits from AI, the adoption of it - from what I've...

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Speaking as a relatively young person at the beginning of my professional life (5 years or so in the workforce), the AI adoption and usage is somewhat shambolic. 

While there may be some benefits from AI, the adoption of it - from what I've seen - is hurried, unstructured, and places far too much trust and in AI agents whose biases, learning data etc., are not understood by businesses. I will not deny that certain tasks are now 'quicker', but that metric is misleading, seeing that now I have to spend an equal amount of time correcting the AI output and double-checking everything manually.

Senior leadership seems to see it as an easy way to increase output, without much thought about the accuracy, quality, or broader impact of the output produced. The metric seems to be AI adoption, not genuine workplace benefits.

There also seems to be at best slim understanding of how feeding client data - including correspondence, broader behaviour patterns, etc., - fits within the legal framework of GDPR. The Mayor should work with local businesses and councils to ensure that the clients and residents data is not being used without their permission to train AI models; individuals should also have a clear and easy means of opting out from their data, correspondence, etc., being analysed by AI, without a real person to be held accountable.

I'm in the education sector and my blood curdles when I hear ideas of AI-generated learning plans, learning content, performance analysis, student engagement (measured through analysis of students' cameras and mouse movements!!!) being applauded. 

I don't see a ban on AI in educational settings being introduced - one can hope - but the Mayor should work closely with the Dept of Education and the Boroughs to introduce structured, in-depth ways for educational professionals to empower students to use AI (because they WILL use it) in sensible, limited ways that do not contribute to cognitive atrophy that we are already seeing develop.

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Avatar for - Koala

Every time something new comes along, the same crowd appears. Right now the new thing is AI: job losses, think of the children, old man shakes fist at sky. 

Same story, different decade.

The reality is that this is a massive opportunity to...

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Every time something new comes along, the same crowd appears. Right now the new thing is AI: job losses, think of the children, old man shakes fist at sky. 

Same story, different decade.

The reality is that this is a massive opportunity to make London's councils actually work. AI should be automating the slow, bloated processes that make this city so painful to navigate. If it helps the people who designed our abysmal parking portals find a better approach, I'm all for it. 

Less bureaucratic bloat means a lower tax burden for Londoners and more room for startups to grow into proper tax-paying businesses here in the capital.

We should be learning this tech, not fearing it. If you don't understand it, ask it to teach you. Work it out, or accept that you're standing in the way of progress. 

People complained exactly like this about the internet, mobile phones and even electricity. There is always someone in a burlap sack of a tote bag whining about the future. 

Get on board or step aside.

 

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Avatar for - American pika

I just got a new job at a company that uses AI fairy heavily for software development. It's got me a pay rise, which also means I will be paying more tax than before, hopefully this means that other people are benefitting from my AI usage.

I...

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I just got a new job at a company that uses AI fairy heavily for software development. It's got me a pay rise, which also means I will be paying more tax than before, hopefully this means that other people are benefitting from my AI usage.

I'm not a Luddite - there's a long history of automation happening across many jobs - from the Agricultural revolution to the Industrial revolution to more recently changes in manufacturing and now changes in the way coding is done. I think history is a great guide to how to deal with AI - as far as I can tell it's very similar to other historical technologies in the way it affects society.

Personally I worry about the damage caused by NIMBYism in the UK and that local politicians will block what could be very beneficial infrastructure spending on data centers and energy infrastructure.

I am concerned about the use of AI by criminals to scam the most vulnerable members of society. I know Londoners will be targeted by increasingly sophisticated fraud and I think the police of London have a duty to protect us from this - even though the perpetrators aren't based in London.

I'm also concerned about the scandals of Russian interference in UK politics and public opinion.

I also think that providers of training data should be compensated for their work, but it does seem so far that AI is hugely loss making so I'm not sure if there is any money there to compensate them with.

 

 

 

 

 

 

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Avatar for -

AI is only as good as the information that’s been put in it and for matters relating to health etc where someone may need to speak to a professional, AI should always instruct this 

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AI is only as good as the information that’s been put in it and for matters relating to health etc where someone may need to speak to a professional, AI should always instruct this 

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Avatar for - Vaquita

I disagree with you completely it should never be brought out at all

Avatar for - Tiger

AI is not ethical. AI is trained on stolen data, and data centres pollute the environment. Employers encouraging using AI are only interested in cutting corners. AI is not intelligent. AI is vomit.

Why would Londoners want free training in...

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AI is not ethical. AI is trained on stolen data, and data centres pollute the environment. Employers encouraging using AI are only interested in cutting corners. AI is not intelligent. AI is vomit.

Why would Londoners want free training in AI. We want free public transport, free facilities, libraries, clean water, clean and tidy streets, a clean river Thames. Please please please no more AI.

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Avatar for - Monarch butterfly

Very few people over the age of 30 can identify easily when an image has been AI generated which is incredibly worrying both in and out of the development industry. I have seen a Linkedin post of a development which has not been built and...

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Very few people over the age of 30 can identify easily when an image has been AI generated which is incredibly worrying both in and out of the development industry. I have seen a Linkedin post of a development which has not been built and is hyper-realistic and gaining praise despite being impossible to construct. Clients are demanding far quicker turnarounds due to AI’s influence on the speed of architectural visualisation. This has not yet resulted in an easier workload and is having the opposite effect as more work is expected in a shorter time. The elements of design that do not (and SHOULD NOT) use AI such as actual design thinking and sketch revision are being rushed. Nobody asked for AI, and I know the wider society will absolutely regret its blind implementation across every aspect of daily life. 

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Avatar for - Sumatran elephant

AI’s impact on employment is truly worrying, particularly for the youngens. If government don’t act, we will have a generational crisis, of which will have destabilising consequences for the country. 

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AI’s impact on employment is truly worrying, particularly for the youngens. If government don’t act, we will have a generational crisis, of which will have destabilising consequences for the country. 

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Avatar for - Vaquita

Exactly friendly neighbour AI is not what I want but I agree with you 100%

Avatar for - Monarch butterfly

The impact that AI has on the environment is huge and not particularly worth it in my opinion. If it is going to be used though, AI usage should be specialised, e.g. use it for education, use it for tackling climate change, to advance...

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The impact that AI has on the environment is huge and not particularly worth it in my opinion. If it is going to be used though, AI usage should be specialised, e.g. use it for education, use it for tackling climate change, to advance medicine and healthcare. But general AI use is not the way to go, especially not unregulated and not without consulting the general public (and consult them further than just this discussion!) on how they think it should be implemented or not implemented in certain industries.

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Avatar for - Monarch butterfly

I’m really concerned about the rollout of driverless Waymo taxis that seems to be going ahead without any public consultation. They’re dangerous, will cause people to lose their jobs and there are huge privacy violation concerns. I do not...

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I’m really concerned about the rollout of driverless Waymo taxis that seems to be going ahead without any public consultation. They’re dangerous, will cause people to lose their jobs and there are huge privacy violation concerns. I do not want to be scanned by their cameras when I’m just walking down the street. There are no clear benefits to introducing them and I don’t understand why they are being allowed in our city. 

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Avatar for - Saola

I agree completely with you. I'm a wheelchair user and wouldn't want to be taken anywhere by a driverless vehicle 😞. It's bad enough getting an accessible taxi that is driven by a human being, I CERTAINLY would hate to be driven by an empty...

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I agree completely with you. I'm a wheelchair user and wouldn't want to be taken anywhere by a driverless vehicle 😞. It's bad enough getting an accessible taxi that is driven by a human being, I CERTAINLY would hate to be driven by an empty seat 🚖🚕😡

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Avatar for - Vaquita

I am disabled myself and I do understand what you are saying but this should not be happening

Avatar for - Vaquita

manual stuff should be left to us humans and to AI shoud no have started

Avatar for - Monarch butterfly

AI is no longer the future — it is already shaping daily life in London.

The question is not whether AI will grow, but whether ordinary people will grow with it.

AI can help reduce bureaucracy, improve transport, support healthcare, create...

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AI is no longer the future — it is already shaping daily life in London.

The question is not whether AI will grow, but whether ordinary people will grow with it.

AI can help reduce bureaucracy, improve transport, support healthcare, create new industries and give people more freedom to focus on meaningful work. But without safeguards, it may also deepen inequality, replace vulnerable workers and concentrate power in the hands of a few corporations.

London has the opportunity to lead the world by proving that innovation and humanity can coexist.

Technology should serve people — not the other way around.

 

 

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Avatar for - Vaquita

I don't think that any good will come of it and the pope said that it is dangerous

Avatar for - Monarch butterfly

I understand where that concern comes from — AI is moving quickly, and it’s natural to feel uneasy about something that is changing work, society and decision-making systems at this scale.

Warnings from public figures, including the Pope...

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I understand where that concern comes from — AI is moving quickly, and it’s natural to feel uneasy about something that is changing work, society and decision-making systems at this scale.

Warnings from public figures, including the Pope, are usually focused on ethics, responsibility and the risk of misuse — and those are valid points. Any powerful technology can be harmful if it is unregulated or concentrated in too few hands.

But history also shows us something important: when new technologies arrive, the outcome is not predetermined. Electricity, the internet, and even industrialisation all brought disruption, but they also created new jobs, new industries and wider access to opportunity over time.

The key issue is not whether AI exists — it already does — but how we choose to govern it, distribute its benefits, and protect people during the transition.

So I don’t see AI as “good or bad” by default. I see it as a tool that can either widen inequality or reduce it, depending on the decisions society makes now.

That’s why the conversation about safeguards, education, and fair economic adaptation is so important — not to stop progress, but to make sure it serves people rather than excludes them.

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Avatar for - Monarch butterfly

This comment and your reply below are AI generated, these are not your original thoughts.

Avatar for - Monarch butterfly

You’re quite perceptive to notice that — yes, AI was involved in shaping and refining my thoughts.

But the ideas themselves are mine.Human being  =) .

I use AI as a tool to structure, clarify and express thoughts more precisely, especially on...

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You’re quite perceptive to notice that — yes, AI was involved in shaping and refining my thoughts.

But the ideas themselves are mine.Human being  =) .

I use AI as a tool to structure, clarify and express thoughts more precisely, especially on complex topics like this. In a way, it’s similar to using spellcheck, translation tools, or even editing assistance — it doesn’t replace the thinking, IA helps articulate it.

I’m also exploring how AI can be used collaboratively rather than competitively not as a replacement for human reasoning, but as an extension of it. So the intention behind my message is very real: To highlight how AI, when used responsibly, can actually amplify human perspective rather than diminish it.

So yes —  My thoughts may be refined with AI, but the viewpoint is genuinely human, and intentionally expressed this way to demonstrate exactly the point I’m making:

That humans and AI can work together to communicate ideas more clearl and effectively as my first language is not English and IA it's help me a lot with the barrier of it.

Ps: The world need more sensitive people like you. 

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Avatar for - Vaquita

I think that it will end up taking over everything including us it may create some jobs but there will be more job losses than created and what about the people that are not at the same level or not so bright as others they will be left...

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I think that it will end up taking over everything including us it may create some jobs but there will be more job losses than created and what about the people that are not at the same level or not so bright as others they will be left behind and they will not be able to find a job I myself have learning difficulties and I have been left behind and got nowhere in life and there will be people that will be in the same boat as me struggling so it's no good relying on this it wont work

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Avatar for - Sea turtle

I hope that AI develops very fast and is being used widely. In healthcare I can definitely see GPs replaced by AI. Patient assessments and diagnosing will work faster and more accurate with tailored treatment plans available immediately...

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I hope that AI develops very fast and is being used widely. In healthcare I can definitely see GPs replaced by AI. Patient assessments and diagnosing will work faster and more accurate with tailored treatment plans available immediately. Unlike now, when wrong diagnosis and delayed treatment at the GP put patients in dire situations. 

In the care sector we need care robots, that already exist and will be developed further. Many elderly people would not need to go into care homes when they have robotic carers. The shortage of staffing and incidents in care due to the short staffing will have an end with care robots.

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Avatar for - Sumatran elephant

The problem is that AI will make the wrong diagnosis if it isn’t programmed to recognise the symptoms that are presented. AI will only be as good as the information and data that it scrapes. Much like human beings. 
AI will be too rigid and...

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The problem is that AI will make the wrong diagnosis if it isn’t programmed to recognise the symptoms that are presented. AI will only be as good as the information and data that it scrapes. Much like human beings. 
AI will be too rigid and not capable of original thinking so cannot be trusted unless it has human oversight. 
It might save a bit of time in helping a solution becoming apparent but that is all. 
Any other reliance is potentially dangerous 

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Avatar for - Vaquita

it's best for human to human talks face to face

Avatar for - Vaquita

if you think that this is the case for the better there will be job losses there will be job losses all over the country and there will be no jobs for anyone because AI will have taken them all if it takes every job in every work place that...

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if you think that this is the case for the better there will be job losses there will be job losses all over the country and there will be no jobs for anyone because AI will have taken them all if it takes every job in every work place that's what I can see what would happen 

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Avatar for - Sumatran elephant

Yes and once humans are not needed who will buy things?

 People out of work  can't afford to spend

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Yes and once humans are not needed who will buy things?

 People out of work  can't afford to spend

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Avatar for - Vaquita

Really interesting and informative survey I’d love to see more like it.

Avatar for - Vaquita

I wouldn't, best to close shelve it the door on it

Avatar for - Sumatran elephant

Using AI reduces human creativity and critical thinking

Avatar for - Sumatran elephant

AI likes AI responses.bso thise applicants who dont use AI are disadvantaged. I dont like AI as it has been created by scraping info from millions of people online without their consent , so all you get is a mush of that


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Artificial Intelligence

Artificial Intelligence (AI) refers to computer systems that can perform tasks that usually require human intelligence, such as:

  • writing text,
  • generating images,
  • producing music,
  • recognising speech, and
  • translating language.