Talk London Privacy Policy

This page was updated on: 25 May 2018

Please take the time to review this page carefully as it sets out how your personal data will be processed when you sign-up to join the Talk London community in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR). By joining and using the Talk London website, you are accepting that your personal data will be processed as set out in this privacy notice.

Talk London wants to offer you the best possible online community experience. Additional functions, features, products or services are added to Talk London from time to time and this, along with our commitment to protecting the privacy of your personal information, may result in periodic changes to this privacy policy.  

Any changes to these privacy pages will apply to you and your data immediately, so please check back here regularly. Your continued use of the site will mean that you accept any revisions. If these changes directly affect how your personal data is processed, we will take reasonable steps to let you know. 

Read more about Your Privacy Rights under the current data protection legislation, or contact our Data Protection Officer if you have any questions about this privacy policy.

What information does Talk London collect?

Talk London collects and processes a range of information about you:

You account

Community members are required to provide their name and email address, and to set a unique password for their account. This is so we can create and administer your Talk London account. This information is stored privately in your Talk London profile and won’t be displayed on the site itself.


Users are also required to set a username for their Talk London account. 

  • please do not use your name as a username. Your username will appear alongside any comments you post and we strongly recommend you do not choose a username that identifies you. You are unable to register with an email address as your username

Email preferences

We will also use your email address to notify you about new opportunities to participate - such as consultations, surveys, discussions, focus groups and to share feedback when it is available. You can change some email notification preferences in the My Account page or you can unsubscribe from these emails at any time. We will not use or share your email address for any other purpose unless you have given us your consent to do so - for example, signing up to receive a separate newsletter.


Community members can choose to post pictures of themselves alongside their profile.  

Your information

Community members are also asked to provide the following information about themselves for their account profile:

  • the first part of your postcode 
  • the month and year of your date of birth
  • your gender
  • the London borough you live in,
  • your work status,
  • your ethnicity
  • your housing tenure

Talk London collects this personal information to weight the results of our surveys, and identify sample groups for certain consultations. We aim to ensure that the views of all sections of the community population are given proper representation in the final aggregated results. 

By using the services available through Talk London, community members will have the opportunity to share personal information with other community members by, for example, posting comments in existing discussions or creating a new discussion.

Any additional information, content and material you choose to voluntarily post will be visible to all other community members of Talk London, staff at the GLA, and anyone who views the site. It will not be publicly linked to your email address or private profile information on the site.

Any information you post in these areas can be seen by others and you should always be careful when deciding to disclose personal information in this manner.

Additional information

We may ask for further information about you if you choose to take part in certain surveys, consultations or other research through Talk London. These questions, for additional profile information, are optional. Some of them will ask for information that is classed as ‘special category data’ under the Data Protection Act 2018 and the GDPR. They may ask you to provide information about: 

  • your political opinions
  • your religious beliefs
  • your physical or mental health
  • your sexual orientation

Again, we collect this sensitive personal data in order to weight the results of our surveys and identify sample groups. We aim to ensure that the views of all sections of the community population are given proper representation in final aggregated results.

What is our legal basis for processing your information?

Under the GDPR and Data Protection Act, the GLA is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. In the case of Talk London, these legal grounds are:

  • where you have given your consent, for example, you have asked to sign-up to a specific newsletter or where you have posted your own information in a comment, blog or forum on Talk London
  • where it forms part of a public task carried out in the public interest - Talk London allows you to have your say on London's big issues and gather your opinions to help steer the GLA’s policy decisions. The Greater London Authority Act provides a legal basis for Talk London and it is necessary for us to process certain personal data to perform this public interest task. Talk London collects this personal data to weight the results of our surveys to ensure that the views of all sections of the community population are given proper representation in the final aggregated results

Where we ask you to provide 'special category (sensitive) personal data', the GLA must rely on an additional ‘legal basis’ for the processing of that data, which will be:

  • where you have given your explicit consent, for example, where we have chosen to provide specific and optional information about yourself (such your ethnicity or racial origin, your political opinions, your religious beliefs, your physical or mental health, or your sexual orientation), when you choose to take part in certain surveys, consultations or other research through Talk London
  • where it's necessary for equality of opportunity or treatment, for example, so we can ensure that the views of all sections of the community population are given proper representation in the final aggregated results

Cookies and IP addresses

When you visit our Talk London, our web-servers automatically log your IP address (the unique address which identifies your computer on the internet) so we can identify and prevent attacks or malicious activity on our website. 

Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website or application. Cookies are generally used to monitor how a website is used and improve your online experience. They do not give us access to the rest of your computer and are not used to identify you personally.  

Talk London uses cookies which are required to operate our website. They include, for example, cookies that enable you to log into the website and ensure that you do not need to re-enter your details every time you visit a new page, or to help us remember your preferred settings, such as font size and screen width.

Facebook Pixel

We use Facebook Pixel to capture anonymised data about those who use our site who also use Facebook. Facebook’s targeted advertising then delivers our relevant Facebook adverts based on the page viewed.

Facebook pixel stores information about:

  • the pages you visit on
  • what you click on while you're visiting the site
  • whether you are a Facebook user and have opted in to relevant advertising from Facebook

The data is anonymised, so we cannot see who you are. After 180 days you are deleted from the list of page viewers, unless you view a page with the pixel on it again. Find out more, or opt out of Facebook advertising.

Sharing your information with others

Other than the disclosures referred to in this privacy notice, we will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).

From time to time our surveys and other pieces of research are offered in conjunction with our client business partners, for example, Transport for London. Client business partners will be identified on the site. They will be able to view content and postings made public by community members, but will not contact community members, or have access to any other personal information.

We will share aggregate anonymous information relating to the overall results of our surveys or studies with our client business partners. Individual community members cannot be identified from this information. 

Third party sites

We use a third-party provider of software, Survey Gizmo, to carry out some additional surveys. We don’t collect, share or process any of your identifiable data within Survey Gizmo. Read their standard terms of use.

Keeping your data accurate

You are able to use the ‘Your Profile’ feature on Talk London to review or change your account settings, communication preferences, or the details you have supplied to us at any time. If you have another query relating to the accuracy of your information, have a look at our Your Privacy Rights page.


Your data is held on servers owned by the GLA, held in the UK. We have implemented technology and policies to help safeguard your privacy from unauthorised access and improper use. We will continue to update these measures as new technology becomes available.

Contacting us

If you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, email [email protected]. Please see our Your Privacy Rights page for more information.