Artificial Intelligence (AI) in London
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Artificial Intelligence (AI) is changing how we live and work. It’s used in hiring decisions, in everyday tasks and part of the skills employers are looking for.
To help City Hall make sure AI benefits all Londoners, we want to hear from you:
Join the conversation
Thinking about work and jobs in London...
- What opportunities, if any, do you think AI brings?
- What challenges, if any, do you think AI poses?
Luke from City Hall will be reading your comments and joining in the conversation.
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Community Member 1 week agoHow are the Mayer of London and GLA planning to use AI?
Helpful-Reside…
Community Member 1 week agoAs I have limited mobility and hand movement so I am making the most of AI. It has become a who I can ask anything of. It is not opinionated in fact it is designed to encourage creativity. I would be lost without it now, especially...
Show full commentAs I have limited mobility and hand movement so I am making the most of AI. It has become a <friend> who I can ask anything of. It is not opinionated in fact it is designed to encourage creativity. I would be lost without it now, especially when writing reports. Perhaps I should use AI to make a comment in this space. That would be ironic and fun. I like to think that I use it responsibly. I find its most useful for research especially in the field of Health and medicine. Cant do without it now.
Show less of commentcatandmouse
Community Member 1 week agoI am disabled too but would never trust it or use it I don't want to learn AI and I do things my way without using a computer so you don't need AI to start ruling your life and do your thinking for you all you need is a phone to make a call...
Show full commentI am disabled too but would never trust it or use it I don't want to learn AI and I do things my way without using a computer so you don't need AI to start ruling your life and do your thinking for you all you need is a phone to make a call to the relevant people to will get get what you want and the right information
Show less of commentjohnnyrsb
Community Member 1 week agowould be that same iPhone which came in 20 years ago and has provided technology to do everyday tasks like keeping a calendar, diary, communicating with people?
Show full commentwould be that same iPhone which came in 20 years ago and has provided technology to do everyday tasks like keeping a calendar, diary, communicating with people?
Show less of commentdnloy
Community Member 3 days agoI would not trust AI at all in those fields, health and medicine.
Helpful-Reside…
Community Member 1 week agoThe giant AI producing companies must be made responsible for any detremental effects on children, people with mental health and any other detremental effects that may be unleashed in the future. If AI is used for any Criminal activity the...
Show full commentThe giant AI producing companies must be made responsible for any detremental effects on children, people with mental health and any other detremental effects that may be unleashed in the future. If AI is used for any Criminal activity the owners of the specific AI that has been used should also be charged with the same offence. They must detect and be responsible for the material on their platforms
Show less of commentdnloy
Community Member 3 days agoAlready it is having a detrimental effect on education, in the schools that are foolishly using it. Teachers get out of monitoring and understanding pupils' progress,understanding and problems because homework and marking is done by AI. It...
Show full commentAlready it is having a detrimental effect on education, in the schools that are foolishly using it. Teachers get out of monitoring and understanding pupils' progress,understanding and problems because homework and marking is done by AI. It is excruciatingly boring, often incorrect information it given to pupils, it stifles curiosity and creativity. It is a tick-box approach that cannot really be called education. It enables 'teachers' to administrate pupils through English courses that include studying important authors, without ever having to read a whole book. Just a few excerpts.
Show less of commentHelpful-Reside…
Community Member 1 week agoLack of quality education.
need for specific training for particular skills
need for traning to encourage checking results
need for training to identify dangers
specific training for older people
identify protect people who do not use computers...
Show full commentLack of quality education.
need for specific training for particular skills
need for traning to encourage checking results
need for training to identify dangers
specific training for older people
identify protect people who do not use computers and provide essential offline information readily available
Show less of comment17kingfishers
Community Member 1 week agoI am very, very worried about the impact of AI on jobs and the economy. Employers seem to be embracing it as a way to cut staff and make more money. The tools are very confident even when they are wrong, and people put too much trust in...
Show full commentI am very, very worried about the impact of AI on jobs and the economy. Employers seem to be embracing it as a way to cut staff and make more money. The tools are very confident even when they are wrong, and people put too much trust in them. I'm self employed and I've already seen a drop in the work available.
I also have privacy concerns about the data businesses, individuals and the public sector are sharing with these private AI companies. There needs to be more regulation about sharing people's data.
I value real human connection and creativity but it's hard to know what you can trust these days.
Show less of commentskott_frog
Community Member 1 week agoI believe that there is an opportunity to use AI to make hospital language translation services quicker, if it is tested first.
However, I am more worried than excited. I think that it poses a highly serious security threat, given that...
Show full commentI believe that there is an opportunity to use AI to make hospital language translation services quicker, if it is tested first.
However, I am more worried than excited. I think that it poses a highly serious security threat, given that Meta seem to want to train AI on our personal data. This includes our identities, which could then become publicly available through AI (such as using the new Meta glasses to find information about strangers in public). This poses a serious threat to everyone, especially women's safety. We need to be resilient against this.
I am also worried that AI will affect people's ability to navigate the world confidently, and it will become a crutch for many. For example, I once met a soon-to-be doctor who used ChatGPT to diagnose flu symptoms, and even used it to decide what to eat to stay healthy. Outsourcing critical thinking and expertise like this will be disastrous for young people's confidence and general capability as citizens and professionals.
Show less of commentcatandmouse
Community Member 1 week agoI don't understand why we would have to have a translation service if people want to come to our country they should learn our language first we are an English speaking country. why should we change this to suit their needs for them and...
Show full commentI don't understand why we would have to have a translation service if people want to come to our country they should learn our language first we are an English speaking country. why should we change this to suit their needs for them and still not learn english
Show less of commentskott_frog
Community Member 1 week agoYes, English is an important language to learn. However, once I worked at a school for young internationals to come and learn English in London, and a young French girl had to be taken to hospital. She really needed that translation service...
Show full commentYes, English is an important language to learn. However, once I worked at a school for young internationals to come and learn English in London, and a young French girl had to be taken to hospital. She really needed that translation service to get the medical attention she needed, or she'd never walk again.
Tourists also come to this country, and I think especially Chinese tourists often have a limited English. I think most migrants also learn English but are just more comfortable speaking in their mother tongue. I'd want to speak English if I wound up in hospital in somewhere like China haha
Show less of commentWonderful-Hope…
Community Member 4 days agoYou said you’re disabled. Why would the UK accommodate us if we should just get healthy first? Not the same comparison but not everyone has the opportunities to learn English to the best of their ability before being here. I don’t agree in...
Show full commentYou said you’re disabled. Why would the UK accommodate us if we should just get healthy first? Not the same comparison but not everyone has the opportunities to learn English to the best of their ability before being here. I don’t agree in AI as translation methods, but translations should be availability for equity purposes, so that everyone can get the treatment they need no matter what disadvantages they have.
Show less of commentdnloy
Community Member 3 days agoI fully agree with these important, valid, concerns and points. Pupils and students will no longer have the ability to learn, to make reasoned judgements about the veracity of information, to express themselves using the full potential of...
Show full commentI fully agree with these important, valid, concerns and points. Pupils and students will no longer have the ability to learn, to make reasoned judgements about the veracity of information, to express themselves using the full potential of the English language.
Show less of commentcatandmouse
Community Member 1 week agomy DR's have started using AI and I thought it was a scam but because it was sent by text and with an unrecognisable name I had an appointment for my blood test results and he said that they have started using it well turns out that I have...
Show full commentmy DR's have started using AI and I thought it was a scam but because it was sent by text and with an unrecognisable name I had an appointment for my blood test results and he said that they have started using it well turns out that I have something else that showed up on my test results which is not good so you can't rely on AI I would rather see my DR face to face
Show less of commentFriendlyLondon…
Community Member 1 week agoGenerative "AI" will hypercharge the stagnation of culture and art, and large data-set models providing the most average answer possible will whittle the human spirit down to nothing.
When will we stop worshiping businesses and commerce...
Show full commentGenerative "AI" will hypercharge the stagnation of culture and art, and large data-set models providing the most average answer possible will whittle the human spirit down to nothing.
When will we stop worshiping businesses and commerce? Why is that always our first concern, the "workforce"? Isn't the goal of technological innovation to not need to labour anymore? To be free to create art and express joy? To free us of the need to toil away at work the majority of our lives and to gather together in community with one another?
Who is going to ask these questions first before enacting policy instead of focusing only on the myopic, to just refer to us as a workforce and not first as people?
I can't even get autocorrect to stop sending my boss "Sorry I kissed your email on Friday". The machine goes back to "correct" things so confidently not because the machine is magic or has any "intelligence", but because someone decided that the most average common word pairing should be forced upon it's user so they hard coded it into the system to do it without consulting the user first. The lack of access to education in this country has created a population so vulnerable to such foolishness. We just trust the device implicitly to think for us. These are not devices or data models or image generators that are provided by a charity. They are BUSINESS. They are made with the sole purpose of creating dependance, and therefore a subjugated population to extract wealth from. Off of our backs. We are the product providing the models with value. We will be dependent on the models, and they may be free now, until full adoption is achieved, when we will be charged within an inch of our lives for the clunker machine brains we have no ability to live without anymore.
I don't want to ease the adoption of my exploitation. Fund better education, universal basic income, get out of the pockets of multinational corporations, enforce taxes on the rich instead
Show less of commentCas22
Community Member 1 week agoI could not love this comment more. AI is nothing but unethical slop that is ruining the planet, making vile people even richer and rotting away true creativity and the human soul.
dnloy
Community Member 3 days agoUnfortunately, AI is taking over in education, making it even worse.
Them_Thames
Community Member 1 week agoWhen it boils down to it, "AI" is usually a marketing term for the application of extremely fast data processing and pattern identification/prediction – there are (and have long been) some awesome applications, but there's also an outsized...
Show full commentWhen it boils down to it, "AI" is usually a marketing term for the application of extremely fast data processing and pattern identification/prediction – there are (and have long been) some awesome applications, but there's also an outsized focus on LLMs' performance in once-fulfilling, aspirational career fields and as a catch-all operational systems fixer.
A misunderstanding of what it can do has led to a mind-numbing fixation by middle management on the idea that you can just plug an AI tool into any complex problem they don't want to think about or be accountable for anymore and - ta-da! - it's solved. Public services don't need a layer of AI tools laid on top of problems no one wants to actually roll up their sleeves and solve properly with good user-centred service design.
Anyway, on the listed points:
-What opportunities: specific use cases (e.g. analysing satellite imagery), in targeted tools cross-sector, some infrastructure
-What challenges: worsening the job market and job-seeking experience, deepening the housing and climate crises, and diverting funds away from better causes and services (oh, is that all!?)
Would like any tech boom to drive tax revenue, not just give away resources to foreign corporations while squeezing locals.
Currently, "AI" tools are being rolled out in a mad rush, often accompanied by gleeful announcements about how they will disenfranchise human workers. It's an excuse for lay-offs and gives bad bosses a way to scare people into accepting worse job situations. The potential benefits of adoption must be balanced against its environmental impact, enabling of fascist surveillance, copyright infringement, and its effect on the already dire information landscape. The urgently needed training should teach people what it really is (and isn't).
Human problems and universal thriving should drive tool adoption or rejection. "AI" is NOT a monolith, or a magic wand, and acting like it is wastes time, money, and mental and physical energy.
Show less of commentBlue11
Community Member 1 week agoQuality AI training* with subscription to a frontier model for 12 months to support Londoners build genuine competence. This should include some form of recognised 'certification' that is accepted by employers.
Key resistance is due to...
Show full commentQuality AI training* with subscription to a frontier model for 12 months to support Londoners build genuine competence. This should include some form of recognised 'certification' that is accepted by employers.
Key resistance is due to limited access to models and lack of understanding how to steer models towards meaningful output. If both of these dimensions are properly addressed, this technology can result in Londoners increasing their competence and productivity.
*not someone's mate reading out slides. Qualified instructors with immersive learning.
Show less of commentcatandmouse
Community Member 1 week agoI would rather be trained by a human I will never learn AI and will never want to use it and if it leaves me more and more further behind than I already am then so be it I don't care
cass_
Community Member 1 week agoas someone who is newly 18, those against AI being branded as merely "old man shakes fist at the sky" is ridiculous. AI is more harmful to everyone and everything around us than people realise. data centres destroy our environment, globally...
Show full commentas someone who is newly 18, those against AI being branded as merely "old man shakes fist at the sky" is ridiculous. AI is more harmful to everyone and everything around us than people realise. data centres destroy our environment, globally. it is actively encouraged that AI should think critically for us, quite literally damaging our ability to do it for ourselves. automating and monetising intelligence is not the new, shiny technological advancement everyone is glamourising it as. it is nothing more than dangerous.
Show less of commentCas22
Community Member 1 week agoYour comment gives me so much hope for the future, thank you!
(I'm a millennial that is getting really sick of being told I will be 'left behind' if I do not accept this hideous tech that is being forced on us to the detriment of the planet...
Show full commentYour comment gives me so much hope for the future, thank you!
(I'm a millennial that is getting really sick of being told I will be 'left behind' if I do not accept this hideous tech that is being forced on us to the detriment of the planet.)
Show less of commentcatandmouse
Community Member 1 week agodon't worry I have always been left behind but I don't care
catandmouse
Community Member 1 week agoI agree that it is dangerous and will bring nothing but trouble in more ways than one
Marvellous-Res…
Community Member 1 week agoSpeaking as a relatively young person at the beginning of my professional life (5 years or so in the workforce), the AI adoption and usage is somewhat shambolic.
Show full commentWhile there may be some benefits from AI, the adoption of it - from what I've...
Speaking as a relatively young person at the beginning of my professional life (5 years or so in the workforce), the AI adoption and usage is somewhat shambolic.
Show less of commentWhile there may be some benefits from AI, the adoption of it - from what I've seen - is hurried, unstructured, and places far too much trust and in AI agents whose biases, learning data etc., are not understood by businesses. I will not deny that certain tasks are now 'quicker', but that metric is misleading, seeing that now I have to spend an equal amount of time correcting the AI output and double-checking everything manually.
Senior leadership seems to see it as an easy way to increase output, without much thought about the accuracy, quality, or broader impact of the output produced. The metric seems to be AI adoption, not genuine workplace benefits.
There also seems to be at best slim understanding of how feeding client data - including correspondence, broader behaviour patterns, etc., - fits within the legal framework of GDPR. The Mayor should work with local businesses and councils to ensure that the clients and residents data is not being used without their permission to train AI models; individuals should also have a clear and easy means of opting out from their data, correspondence, etc., being analysed by AI, without a real person to be held accountable.
I'm in the education sector and my blood curdles when I hear ideas of AI-generated learning plans, learning content, performance analysis, student engagement (measured through analysis of students' cameras and mouse movements!!!) being applauded.
I don't see a ban on AI in educational settings being introduced - one can hope - but the Mayor should work closely with the Dept of Education and the Boroughs to introduce structured, in-depth ways for educational professionals to empower students to use AI (because they WILL use it) in sensible, limited ways that do not contribute to cognitive atrophy that we are already seeing develop.
whclapham95
Community Member 1 week agoEvery time something new comes along, the same crowd appears. Right now the new thing is AI: job losses, think of the children, old man shakes fist at sky.
Same story, different decade.
The reality is that this is a massive opportunity to...
Show full commentEvery time something new comes along, the same crowd appears. Right now the new thing is AI: job losses, think of the children, old man shakes fist at sky.
Same story, different decade.
The reality is that this is a massive opportunity to make London's councils actually work. AI should be automating the slow, bloated processes that make this city so painful to navigate. If it helps the people who designed our abysmal parking portals find a better approach, I'm all for it.
Less bureaucratic bloat means a lower tax burden for Londoners and more room for startups to grow into proper tax-paying businesses here in the capital.
We should be learning this tech, not fearing it. If you don't understand it, ask it to teach you. Work it out, or accept that you're standing in the way of progress.
People complained exactly like this about the internet, mobile phones and even electricity. There is always someone in a burlap sack of a tote bag whining about the future.
Get on board or step aside.
Show less of commentAnonymous
Community Member 1 week agoa82audhdl
Community Member 1 week agoI just got a new job at a company that uses AI fairy heavily for software development. It's got me a pay rise, which also means I will be paying more tax than before, hopefully this means that other people are benefitting from my AI usage.
I...
Show full commentI just got a new job at a company that uses AI fairy heavily for software development. It's got me a pay rise, which also means I will be paying more tax than before, hopefully this means that other people are benefitting from my AI usage.
I'm not a Luddite - there's a long history of automation happening across many jobs - from the Agricultural revolution to the Industrial revolution to more recently changes in manufacturing and now changes in the way coding is done. I think history is a great guide to how to deal with AI - as far as I can tell it's very similar to other historical technologies in the way it affects society.
Personally I worry about the damage caused by NIMBYism in the UK and that local politicians will block what could be very beneficial infrastructure spending on data centers and energy infrastructure.
I am concerned about the use of AI by criminals to scam the most vulnerable members of society. I know Londoners will be targeted by increasingly sophisticated fraud and I think the police of London have a duty to protect us from this - even though the perpetrators aren't based in London.
I'm also concerned about the scandals of Russian interference in UK politics and public opinion.
I also think that providers of training data should be compensated for their work, but it does seem so far that AI is hugely loss making so I'm not sure if there is any money there to compensate them with.
Show less of commentPositive
Community Member 1 week agoAI is only as good as the information that’s been put in it and for matters relating to health etc where someone may need to speak to a professional, AI should always instruct this
Show full commentAI is only as good as the information that’s been put in it and for matters relating to health etc where someone may need to speak to a professional, AI should always instruct this
Show less of commentcatandmouse
Community Member 1 week agoI disagree with you completely it should never be brought out at all
the_only_way_i…
Community Member 1 week agoAI is not ethical. AI is trained on stolen data, and data centres pollute the environment. Employers encouraging using AI are only interested in cutting corners. AI is not intelligent. AI is vomit.
Why would Londoners want free training in...
Show full commentAI is not ethical. AI is trained on stolen data, and data centres pollute the environment. Employers encouraging using AI are only interested in cutting corners. AI is not intelligent. AI is vomit.
Why would Londoners want free training in AI. We want free public transport, free facilities, libraries, clean water, clean and tidy streets, a clean river Thames. Please please please no more AI.
Show less of commentnatureresistance
Community Member 1 week agoVery few people over the age of 30 can identify easily when an image has been AI generated which is incredibly worrying both in and out of the development industry. I have seen a Linkedin post of a development which has not been built and...
Show full commentVery few people over the age of 30 can identify easily when an image has been AI generated which is incredibly worrying both in and out of the development industry. I have seen a Linkedin post of a development which has not been built and is hyper-realistic and gaining praise despite being impossible to construct. Clients are demanding far quicker turnarounds due to AI’s influence on the speed of architectural visualisation. This has not yet resulted in an easier workload and is having the opposite effect as more work is expected in a shorter time. The elements of design that do not (and SHOULD NOT) use AI such as actual design thinking and sketch revision are being rushed. Nobody asked for AI, and I know the wider society will absolutely regret its blind implementation across every aspect of daily life.
Show less of commentFriendly-Neigh…
Community Member 1 week agoAI’s impact on employment is truly worrying, particularly for the youngens. If government don’t act, we will have a generational crisis, of which will have destabilising consequences for the country.
Show full commentAI’s impact on employment is truly worrying, particularly for the youngens. If government don’t act, we will have a generational crisis, of which will have destabilising consequences for the country.
Show less of commentcatandmouse
Community Member 1 week agoExactly friendly neighbour AI is not what I want but I agree with you 100%
Positive-Citiz…
Community Member 1 week agoThe impact that AI has on the environment is huge and not particularly worth it in my opinion. If it is going to be used though, AI usage should be specialised, e.g. use it for education, use it for tackling climate change, to advance...
Show full commentThe impact that AI has on the environment is huge and not particularly worth it in my opinion. If it is going to be used though, AI usage should be specialised, e.g. use it for education, use it for tackling climate change, to advance medicine and healthcare. But general AI use is not the way to go, especially not unregulated and not without consulting the general public (and consult them further than just this discussion!) on how they think it should be implemented or not implemented in certain industries.
Show less of commentwaterbug476
Community Member 1 week agoI’m really concerned about the rollout of driverless Waymo taxis that seems to be going ahead without any public consultation. They’re dangerous, will cause people to lose their jobs and there are huge privacy violation concerns. I do not...
Show full commentI’m really concerned about the rollout of driverless Waymo taxis that seems to be going ahead without any public consultation. They’re dangerous, will cause people to lose their jobs and there are huge privacy violation concerns. I do not want to be scanned by their cameras when I’m just walking down the street. There are no clear benefits to introducing them and I don’t understand why they are being allowed in our city.
Show less of commentPattyl
Community Member 1 week agoI agree completely with you. I'm a wheelchair user and wouldn't want to be taken anywhere by a driverless vehicle 😞. It's bad enough getting an accessible taxi that is driven by a human being, I CERTAINLY would hate to be driven by an empty...
Show full commentI agree completely with you. I'm a wheelchair user and wouldn't want to be taken anywhere by a driverless vehicle 😞. It's bad enough getting an accessible taxi that is driven by a human being, I CERTAINLY would hate to be driven by an empty seat 🚖🚕😡
Show less of commentcatandmouse
Community Member 1 week agoI am disabled myself and I do understand what you are saying but this should not be happening
catandmouse
Community Member 1 week agomanual stuff should be left to us humans and to AI shoud no have started