How it works

Once you log into your Talk London account, you’ll be able to view on the homepage any surveys or discussions that you haven’t yet taken.  

Because our surveys and discussions are set up for the insight needs of policy teams in City Hall, individual members can’t set up their own discussions. Your responses in our discussions will be used to help shape City Hall plans and policies.  

If there’s a particular topic you think we should cover on Talk London, please use our contact form to let us know.  

There are a few different ways to get involved:  

• You can comment or reply to other members’ comments.
• You can show your support to other members’ comments by clicking the green upvote button. To show you care, you can click the red heart icon.
• If you feel that a comment is breaking the community guidelines, you can report it to us by clicking the report button. 

We ask you to create an account so we can:

• Make sure we're hearing from London's diverse communities
• Send you relevant information and opportunities to take part
• Keep you updated about how you're helping to shape plans and policies

You can read more about how we use your information in our privacy policy.

To take part in a survey without becoming a Talk London member, email us at [email protected] 

Anything you publish will appear almost right away. We want everyone to feel welcome to get involved in a constructive way. Our community guidelines will help us all do this.

Read our community guidelines.

If you are responding to a survey or consultation on behalf of your organisation–for instance a local borough, professional body, community or faith group, or business–you will need to create an organisation representative account.  

When you log into your organisation representative account, you can view on the homepage any surveys open to you.  

You will still be able to view surveys that are only open to individual Londoners, but you won’t be able to participate in them when logged in as an organisation representative.

Organisation representatives can view discussions but can’t currently comment, upvote, or heart comments in our discussions. To take part in our discussions and share your own views–not on behalf of your organisation–you're welcome to create a new account, using your personal email address. 

You can request a new password on our Reset your password page.  

If you’re having trouble setting a valid password, make sure it meets our criteria.  

Your Talk London password must be at least 12 characters long and contain a mix of:  

• Uppercase characters (A–Z)  
• Lowercase characters (a–z)  
• Numbers (0–9)  
• Special characters (for example, !$#,%).  

Alternatively, you can now log in without a password by requesting a special 'Log in without a password'  link on the Log in page.

You can also log in with your Google or LinkedIn account. Follow the steps prompted when you click the 'Log in with Google' or 'Log in with LinkedIn' buttons.

If you continue to have difficulties logging in, please use our Talk London contact form to get in touch.   

If you’re registering for an account and our system says that your email address cannot be used to create an account, then you likely already have an account with us registered to that email address.  

Please reset your password instead.  

Note: If you’re a stakeholder, we recommend you use the email address linked to your organisation to register for an organisation representative account.  

City Hall introduced a new password policy on 4 December 2019, to strengthen its approach to preventing unauthorised access to our systems. Our password policy complies with guidance from the National Cyber Security Centre.  

Your Talk London password must be at least 12 characters long and contain a mix of:  

• Uppercase characters (A-Z)
• Lowercase characters (a-z)
• Numbers (0-9)
• Special characters (for example, !$#,%).  

Alternatively, you can now also log in without a password by requesting a special 'Log in without a password'  link on the Log in page.

You can also log in with your Google or LinkedIn account. Follow the steps prompted when you click the 'Log in with Google' or 'Log in with LinkedIn' buttons. 

1. Log into your Talk London account
2. Click on the “Your dashboard button” (this is next to the log-out button on the top right-hand side).
3. Navigate onto your “Profile”
4. Click “Delete my account” on the left-hand side.   

If you have an individual account, your username will appear next to your contributions online and will be visible to anyone when you post a comment. We recommend that you choose a username that doesn’t reveal any personal information. You can also use our username generator to pick your username. 

To change your username as an individual member: 

1. Log into your Talk London account 
2. Click on the "Your dashboard" button (this is next to the log-out button on the top right-hand side). 
3. Navigate onto your "Profile" 
4. Click on "Your account information." 
5. Scroll down until you can see your username, change it by typing out your new username, and then hit Save at the bottom. 

We read all your survey and discussion responses.  

Together with our research team, we analyse your contributions before sharing them anonymously with relevant policy teams.  

Once analysed and reported, we will share with you the impact your feedback has made to policies and programmes in City Hall.  

We may use some of your posts to illustrate a point in our reports but will never reveal or share any of your personal, identifiable data. 

You can find our updates at the bottom of the homepage and on our dedicated impact page.

As a logged in member, you will see a personalised impact dashboard on your homepage. This will show updates on the surveys or discussions you took part in. You can also find this dashboard in the header in the top right-hand corner.