Reimagining public services

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Discussion | A city for all Londoners

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City Hall and London Councils want to understand what Londoners need to live healthy and happy lives. 

Tell us about what matters most to you and help inform the future of public services.

Joe from London Councils will be joining in the conversation too. 

Join the conversation:

  • What does living a happy and healthy life mean for you personally, and for your community?  
  • What helps you to achieve this in your day‑to‑day life?
  • What type of support (if any) would make a real difference to your life? And why?
  • Who has a role to play to help you and your community achieve happy and healthy lives?  

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I’m under care with three hospital groups and a GP practice. Each uses a different app or web interface. None relates to the others in terms of look-and-feel or information sharing. 

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I’m under care with three hospital groups and a GP practice. Each uses a different app or web interface. None relates to the others in terms of look-and-feel or information sharing. 

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The Freedom Pass is an essential help & support to my retirement. It enables me to contact friends & family to maintain social connections. It makes living in London a more civilised experience.

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The Freedom Pass is an essential help & support to my retirement. It enables me to contact friends & family to maintain social connections. It makes living in London a more civilised experience.

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I greatly appreciate my Freedom Pass but it's unfortunate that the tube is not user friendly and only partly accessible. I couldn't get back from hospital yesterday as St Pauls had no escalator to get down. My 2 nearest tubes have 2 flights...

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I greatly appreciate my Freedom Pass but it's unfortunate that the tube is not user friendly and only partly accessible. I couldn't get back from hospital yesterday as St Pauls had no escalator to get down. My 2 nearest tubes have 2 flights or more of steps. Elizabeth Line is good but it's a very very long walk to platforms. I can't safely use bus or tube without a seat and not many people take any notice of disabled seats.  In over 150 years no-one has been able to do anything about it and too many stations are completely inaccessible.

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Timeline

STAGE: Evidence gathering

Improving public services

Happening now
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59 responses

Start the survey
STAGE: Policy design

September 2026: Analysing your feedback

Happened
STAGE: You said, we did

Autumn 2026: Publishing feedback

Happened
STAGE: Programme design

Autumn 2026: Designing the next programme of engagement

Happened

Autumn 2026: Publishing wider programme of engagement

Happened
STAGE: Programme launched

Autumn 2026: Delivering wider programme of engagement (including in-person workshops)

Happened
STAGE: You said, we did

Winter 2026: Publishing feedback from wider engagement

Happened