Reimagining public services
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Background
Introduction
Public services help improve citizens’ lives. They are often funded by national government and delivered by public organisations, including:
- Your local council
- NHS
- Police
- London Fire Brigade
- Transport for London
Some examples of when Londoners may use public services are:
- Seeing a doctor or getting healthcare
- Getting help to stay safe and well
- Finding or keeping a home
- Education, childcare and support for children and young people
- Getting around London
- Emergency help and community safety
- Keeping neighbourhoods clean and working well
- Help to live healthier lives
- Services that shape the places people live
The challenge
In London, as in the rest of the country, demand for these public services is rising. According to the Institute of Fiscal Studies, there is a 17% gap between the funding that local councils need to provide these public services and the funding that they receive (2023).
Due to these pressures, London councils need to rethink how to:
- Design public services to better meet this rising demand, and
- Provide public services in a way that Londoners need.
How you can make a difference
To help public services better meet the needs of Londoners, City Hall and London Councils want to hear from you:
- How often do you access public services?
- How satisfied or dissatisfied are you with public services in London?
- What, if anything, would make public services easier for you to use?
After taking part in the survey, you’ll be invited to our online discussion to read what Londoners are saying about London’s public services.
You can also get involved by:
- Commenting or replying to members’ comments
- Clicking the upvote (⬆️) or care button (❤️) next to members’ comments to show your support.
Accessible formats
Access and complete the Easy Read version of our survey and share your response via [email protected].
What happens next
London Councils will collate your feedback into a report. They will share this report with London boroughs to help them think differently about how to deliver public services.
London Councils are planning further engagement, including a series of deliberative workshops. We will keep you updated with any new opportunities to take part.
London Councils are also consulting with professionals and experts in local government to help inform this work.
Delve deeper
About London Councils
London Councils are the collective of London local government, representing the 32 London boroughs and the City of London Corporation. They help local councils work together with partners and deliver for the communities they serve.
London Councils and City Hall are working together on this project to understand what Londoners want from their public services. London Councils works in partnership with City Hall on programmes including: