Artificial Intelligence (AI) in London

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Discussion | Future of AI in London

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Artificial Intelligence (AI) is changing how we live and work. It’s used in hiring decisions, in everyday tasks and part of the skills employers are looking for.  

To help City Hall make sure AI benefits all Londoners, we want to hear from you:  

Join the conversation

Thinking about work and jobs in London...

  • What opportunities, if any, do you think AI brings?
  • What challenges, if any, do you think AI poses? 

Luke from City Hall will be reading your comments and joining in the conversation.  

Like what others have commented? You can use the upvote or care button to show support. 

About AI in London

Your views will help shape the work of the Mayor’s new AI and Jobs Taskforce. 

This is a group of experts who will help the Mayor to understand:

  • Where the impacts are greatest  
  • Where the opportunities lie
  • What the Mayor and partners can do to help

You can read more about the Mayor’s plans to support Londoners with AI on our background page.

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Comments (184)

Avatar for - Monarch butterfly

AI is no longer the future — it is already shaping daily life in London.

The question is not whether AI will grow, but whether ordinary people will grow with it.

AI can help reduce bureaucracy, improve transport, support healthcare, create...

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AI is no longer the future — it is already shaping daily life in London.

The question is not whether AI will grow, but whether ordinary people will grow with it.

AI can help reduce bureaucracy, improve transport, support healthcare, create new industries and give people more freedom to focus on meaningful work. But without safeguards, it may also deepen inequality, replace vulnerable workers and concentrate power in the hands of a few corporations.

London has the opportunity to lead the world by proving that innovation and humanity can coexist.

Technology should serve people — not the other way around.

 

 

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Avatar for - Vaquita

I don't think that any good will come of it and the pope said that it is dangerous

Avatar for - Monarch butterfly

I understand where that concern comes from — AI is moving quickly, and it’s natural to feel uneasy about something that is changing work, society and decision-making systems at this scale.

Warnings from public figures, including the Pope...

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I understand where that concern comes from — AI is moving quickly, and it’s natural to feel uneasy about something that is changing work, society and decision-making systems at this scale.

Warnings from public figures, including the Pope, are usually focused on ethics, responsibility and the risk of misuse — and those are valid points. Any powerful technology can be harmful if it is unregulated or concentrated in too few hands.

But history also shows us something important: when new technologies arrive, the outcome is not predetermined. Electricity, the internet, and even industrialisation all brought disruption, but they also created new jobs, new industries and wider access to opportunity over time.

The key issue is not whether AI exists — it already does — but how we choose to govern it, distribute its benefits, and protect people during the transition.

So I don’t see AI as “good or bad” by default. I see it as a tool that can either widen inequality or reduce it, depending on the decisions society makes now.

That’s why the conversation about safeguards, education, and fair economic adaptation is so important — not to stop progress, but to make sure it serves people rather than excludes them.

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Avatar for - Monarch butterfly

This comment and your reply below are AI generated, these are not your original thoughts.

Avatar for - Monarch butterfly

You’re quite perceptive to notice that — yes, AI was involved in shaping and refining my thoughts.

But the ideas themselves are mine.Human being  =) .

I use AI as a tool to structure, clarify and express thoughts more precisely, especially on...

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You’re quite perceptive to notice that — yes, AI was involved in shaping and refining my thoughts.

But the ideas themselves are mine.Human being  =) .

I use AI as a tool to structure, clarify and express thoughts more precisely, especially on complex topics like this. In a way, it’s similar to using spellcheck, translation tools, or even editing assistance — it doesn’t replace the thinking, IA helps articulate it.

I’m also exploring how AI can be used collaboratively rather than competitively not as a replacement for human reasoning, but as an extension of it. So the intention behind my message is very real: To highlight how AI, when used responsibly, can actually amplify human perspective rather than diminish it.

So yes —  My thoughts may be refined with AI, but the viewpoint is genuinely human, and intentionally expressed this way to demonstrate exactly the point I’m making:

That humans and AI can work together to communicate ideas more clearl and effectively as my first language is not English and IA it's help me a lot with the barrier of it.

Ps: The world need more sensitive people like you. 

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Avatar for - Vaquita

I think that it will end up taking over everything including us it may create some jobs but there will be more job losses than created and what about the people that are not at the same level or not so bright as others they will be left...

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I think that it will end up taking over everything including us it may create some jobs but there will be more job losses than created and what about the people that are not at the same level or not so bright as others they will be left behind and they will not be able to find a job I myself have learning difficulties and I have been left behind and got nowhere in life and there will be people that will be in the same boat as me struggling so it's no good relying on this it wont work

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Avatar for - Vaquita

it will grow but I don't think that it would benefit us

Avatar for - Sea turtle

I hope that AI develops very fast and is being used widely. In healthcare I can definitely see GPs replaced by AI. Patient assessments and diagnosing will work faster and more accurate with tailored treatment plans available immediately...

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I hope that AI develops very fast and is being used widely. In healthcare I can definitely see GPs replaced by AI. Patient assessments and diagnosing will work faster and more accurate with tailored treatment plans available immediately. Unlike now, when wrong diagnosis and delayed treatment at the GP put patients in dire situations. 

In the care sector we need care robots, that already exist and will be developed further. Many elderly people would not need to go into care homes when they have robotic carers. The shortage of staffing and incidents in care due to the short staffing will have an end with care robots.

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Avatar for - Sumatran elephant

The problem is that AI will make the wrong diagnosis if it isn’t programmed to recognise the symptoms that are presented. AI will only be as good as the information and data that it scrapes. Much like human beings. 
AI will be too rigid and...

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The problem is that AI will make the wrong diagnosis if it isn’t programmed to recognise the symptoms that are presented. AI will only be as good as the information and data that it scrapes. Much like human beings. 
AI will be too rigid and not capable of original thinking so cannot be trusted unless it has human oversight. 
It might save a bit of time in helping a solution becoming apparent but that is all. 
Any other reliance is potentially dangerous 

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Avatar for - Vaquita

it's best for human to human talks face to face

Avatar for - Vaquita

if you think that this is the case for the better there will be job losses there will be job losses all over the country and there will be no jobs for anyone because AI will have taken them all if it takes every job in every work place that...

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if you think that this is the case for the better there will be job losses there will be job losses all over the country and there will be no jobs for anyone because AI will have taken them all if it takes every job in every work place that's what I can see what would happen 

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Avatar for - Sumatran elephant

Yes and once humans are not needed who will buy things?

 People out of work  can't afford to spend

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Yes and once humans are not needed who will buy things?

 People out of work  can't afford to spend

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Avatar for - Vaquita

Really interesting and informative survey I’d love to see more like it.

Avatar for - Vaquita

I wouldn't, best to close shelve it the door on it

Avatar for - Sumatran elephant

Using AI reduces human creativity and critical thinking

Avatar for - Sumatran elephant

AI likes AI responses.bso thise applicants who dont use AI are disadvantaged. I dont like AI as it has been created by scraping info from millions of people online without their consent , so all you get is a mush of that

Avatar for - Saola

AI will bring challenges in the workforce , each company will have to decide how to utilise AI before their workforce can move forward.  I know that the charity I volunteer for are having consultations woth the staff about what AI Apps the...

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AI will bring challenges in the workforce , each company will have to decide how to utilise AI before their workforce can move forward.  I know that the charity I volunteer for are having consultations woth the staff about what AI Apps the staff use.

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Avatar for - Vaquita

the changes would be for the work force will be job losses

Avatar for -

There will be lots of new jobs but we don't yet know what these will be, what areas to focus on for educating our children and young people and teaching them how to respond most flexibly to what an unenvisioned (probably unenvisionable)...

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There will be lots of new jobs but we don't yet know what these will be, what areas to focus on for educating our children and young people and teaching them how to respond most flexibly to what an unenvisioned (probably unenvisionable) future may hold.

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Avatar for - Vaquita

only for people that are technical minded but not for lots and how many A levels O levels and university degrees would you need but it's not for children some that will be left behind like me when I was back at school I think that the...

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only for people that are technical minded but not for lots and how many A levels O levels and university degrees would you need but it's not for children some that will be left behind like me when I was back at school I think that the future will worse than it is 

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Avatar for -

AI in the longer term will reduce job opportunities (purely in the fact it is meant to reduce time and effort let alone manpower). Therefore the Mayor needs to invest in job creation as this occurs.

AI also sometimes gets it wrong in the...

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AI in the longer term will reduce job opportunities (purely in the fact it is meant to reduce time and effort let alone manpower). Therefore the Mayor needs to invest in job creation as this occurs.

AI also sometimes gets it wrong in the information provided and better oversight and control is required.

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Avatar for - Vaquita

I don't think that the mayor will create any jobs 

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I don't think that the mayor will create any jobs 

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Avatar for -

This is why I'm posting the fact - so it's recorded as a need. Otherwise jobless numbers go up and job availability goes down.

 

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This is why I'm posting the fact - so it's recorded as a need. Otherwise jobless numbers go up and job availability goes down.

 

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Avatar for - Colombian spotted frog

Allows broader knowledge but will clash with creative thinking and individual passion when discussing in the open.

Avatar for - Gorilla

Creatives (I write as one) find it hard to discuss AI 'in the open' unless to express hostility - for understandable reasons. The tech bros stole our IP and now they're coming for our jobs! Nevertheless, 'the arts', culture, however you...

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Creatives (I write as one) find it hard to discuss AI 'in the open' unless to express hostility - for understandable reasons. The tech bros stole our IP and now they're coming for our jobs! Nevertheless, 'the arts', culture, however you want to characterise the creative industries are a bit of a closed shop, and AI has the potential to help open it up. London could be the epicentre of this new phase of creative energy.

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Avatar for - Monarch butterfly

AI can be useful but requires careful oversight & regulation to prevent abuse & societal harm.

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AI can be useful but requires careful oversight & regulation to prevent abuse & societal harm.

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Avatar for - Tiger

Much of what people call AI, are not actually AI, they are large language models, all of the current chatbots are LLM, and are just “trained “ on huge amounts of text, etc, to become a super version of predictive text, so really it is a...

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Much of what people call AI, are not actually AI, they are large language models, all of the current chatbots are LLM, and are just “trained “ on huge amounts of text, etc, to become a super version of predictive text, so really it is a highly advanced predictive algorithm.

True AI would not need to be programmed, but would actually teach itself, at present this does not exist.

So what we have is good to allow people not to do repetitive tasks and automate them, looking for patterns in large data sets for instance.

Many of the claims from AI company’s are massively inflating its capabilities, it is at present good to highlight problems in systems and as a data quality analyst, and to monitor safety systems together with humans.

But what we have at present is just a development of other systems and not really AI.

Many people think that LLM is a dead end in the search for real AI, and many companies are doing what they have done throughout history, cut costs by reducing staff.

 

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Avatar for - Sumatran elephant

AI is dangerous; it must be controlled and reviewed/verified by proper oversight. It cannot just be relied on to “be right” because it reflects only what it has access to and not to all available information. The AI companies who think that...

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AI is dangerous; it must be controlled and reviewed/verified by proper oversight. It cannot just be relied on to “be right” because it reflects only what it has access to and not to all available information. The AI companies who think that it is simply alright to use any material that they choose must be challenged and obliged to get permission and pay for what they use. They should also declare the source of all material used if they want to be trusted 

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Avatar for - Adelie penguin

My thoughts on AI are simple. It can be useful for some things for something like a drone used to search for wildfires or monitoring water levels etc, but as always we are seeing over reach as soon as it has been implemented, everything...

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My thoughts on AI are simple. It can be useful for some things for something like a drone used to search for wildfires or monitoring water levels etc, but as always we are seeing over reach as soon as it has been implemented, everything from Palantir to facial recognition cameras. This is causing a lot of distrust of large companies, policing and even more distrust of government, that for reasons we all know and dislike, want more of our information for controlling purposes. 

I say no to all use of AI purely on the basis of complete government and big tech over reach. 

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Avatar for - Adelie penguin

And I forgot to mention the enormous environmental issues that are being raised globally! 

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And I forgot to mention the enormous environmental issues that are being raised globally! 

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Avatar for - Vaquita

the mayor of London has refused to sign a £50 million police deal with tech firm 

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the mayor of London has refused to sign a £50 million police deal with tech firm 

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Avatar for - Vaquita

I have this sent to me by email: Your feedback will help the Mayor’s AI Taskforce report back to the Mayor on how to support Londoners with AI. 

I’ll keep you updated when they share their recommendations, so please keep an eye out for me in...

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I have this sent to me by email: Your feedback will help the Mayor’s AI Taskforce report back to the Mayor on how to support Londoners with AI. 

I’ll keep you updated when they share their recommendations, so please keep an eye out for me in your inbox.  

To find out more about the Mayor’s plans to support Londoners with AI, read our Talk London page on AI in London.

I don't support this but it looks like they're going to go ahead with it any way regardless of how many people who said they don't want it in London

I do not support this and I will not be forced to use it

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Avatar for - Rhino

I'm concerned about the environmental impact of uncontrolled use of artificial intelligence. A search using an AI supported search engine increases the carbon footprint tenfold of a simple search. Whilst an AI search is a useful for some...

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I'm concerned about the environmental impact of uncontrolled use of artificial intelligence. A search using an AI supported search engine increases the carbon footprint tenfold of a simple search. Whilst an AI search is a useful for some things they serve no purpose for a simple search. I work in the NHS and it is sad to see many of my senior managers and colleagues believing the hype about AI- when the reality is it has not helped me in the slightest. What would help me is a tool which helps me access results of investigations and clinical letters from other trusts a computer that works and an email system that does not keep crashing. Getting the basics in place would help reduce my use of the computer and reduce carbon footprint. AI just increases complexity. It seems to me that it is a distraction for technophiles and a money making opportunity for unscrupulous IT firms. I am not a technophobe and I believe AI does have a place for example in helping patients access the correct care and helping the NHS with its confused and fragmentary referral systems and care pathways. but to see it as a panacea for everything is absurd. if we don't keep it in its place the dangers are huge. 

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Avatar for -

What could we do besides promoting jobs that are based on actual human intelligence,  effort, humanity, experience, social interaction, creativity and skill? I am reluctantly accepting that the AI revolution is happening whether we like it...

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What could we do besides promoting jobs that are based on actual human intelligence,  effort, humanity, experience, social interaction, creativity and skill? I am reluctantly accepting that the AI revolution is happening whether we like it or not. I would suggest that AI safety, defence, and cybersecurity jobs will be needed and could be profitable. Medical research and climate science are benefiting from use of AI and there is a gap to fill due to USA politics.

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Avatar for - Vaquita

I disagree with you

Avatar for - Vaquita

NYG what is the point in that if i'm not going to understand it any exams I will fail that's the story of my life but I have made my choice I don't want AI in my life at all it's not for me and what does this word I have never seen this or...

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NYG what is the point in that if i'm not going to understand it any exams I will fail that's the story of my life but I have made my choice I don't want AI in my life at all it's not for me and what does this word I have never seen this or heard of  protagonists

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Avatar for - Sumatran elephant

Hi catandmouse, 

Not one size fits all! You don’t have to follow the majority of the west world! You can choose to take exams or not! No one is putting a gun to your head and telling you to take exams! All I’m saying is play with the AI...

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Hi catandmouse, 

Not one size fits all! You don’t have to follow the majority of the west world! You can choose to take exams or not! No one is putting a gun to your head and telling you to take exams! All I’m saying is play with the AI…especially the free ones…give it a go….ask it questions….if you haven’t tried it give it a go and those free ones don’t require you to take an exam. It’s just about learn as you go! Maybe if you need assistance with free AI perhaps ask your library or citizen advice bureau? 

Don’t be defeated! Don't let your neurodivergence hinder you in any way! Stay open minded. A protagonist is someone who plays a role/part in something. For example- an actor is one of the protagonist on stage. A protagonist could be a member of the family. 
 

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Avatar for - Vaquita

I refuse to take any exam any more whether they are free or not and I would not learn as I go I refuse AI completely and as you it seem like you are coercing or forcing me to doing something that I don't want to do that I disagree with and...

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I refuse to take any exam any more whether they are free or not and I would not learn as I go I refuse AI completely and as you it seem like you are coercing or forcing me to doing something that I don't want to do that I disagree with and seems like or feels like you are wanting the that gun to put my head I have I been defeated and that where I remain, defeated. and if I am left behind I then so be it I don't care I have been left so far behind since primary school all the way up to now and never had any help from schools and still get no help but I still refuse AI 

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Avatar for - Orangutan

Well done for blocking Palantir from the Met.

Please continue to prevent any use of the company within British infrastructure. Leadership within these companies remains a critical factor.

 If the ethics and ideology of leaders within these...

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Well done for blocking Palantir from the Met.

Please continue to prevent any use of the company within British infrastructure. Leadership within these companies remains a critical factor.

 If the ethics and ideology of leaders within these companies don't align with the nation's and people's best interests then they should have nothing to do with our public bodies. When personal motivation of the likes of Karp is so clear it stands to reason the underlying goals of the company are no different.

Ethics are critical.

If the people involved are morally corrupt and devoid of human empathy then expect a cruel reality behind any seemingly good deal.

I always think it's best to develop things in house.

This country looks too often to outsourcing.

Invest in building our own capabilities?

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Avatar for - Tiger

But it was not blocked for ethical reasons ,it was blocked because the Met failed to follow procurement rules.

The current commissioner believes that he is a technology expert, which he really isn’t and this is just one example of vast...

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But it was not blocked for ethical reasons ,it was blocked because the Met failed to follow procurement rules.

The current commissioner believes that he is a technology expert, which he really isn’t and this is just one example of vast amounts of public money wasted on technology projects that will never work.

The Met approach to software projects is find a piece of software that works and then at great expense change it so much that it becomes a bespoke software solution that costs a fortune and no longer works.

 

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Avatar for - Sea turtle

AI is a sophisticated computer program. It is a tool and, like most programs and tools, can be used in many ways. Good and bad.

It can also be programmed. Ask Chinese AI who owns Taiwan and you'll get a different answer than when using UK AI...

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AI is a sophisticated computer program. It is a tool and, like most programs and tools, can be used in many ways. Good and bad.

It can also be programmed. Ask Chinese AI who owns Taiwan and you'll get a different answer than when using UK AI. You can trust AI as much as you can trust it's owner. Palantir? Huawei? Musk?

If I write a job application using AI and I'm selected by a process using AI. Is it me being employed, and by who?

Who takes responsibility for mistakes made by AI?

Who pays for the environmental damage from data centres?

We must be very careful and selective about the use of AI. It is not a panacea.

 

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Avatar for - Sea turtle

Does AI bring opportunity? It sure does. It brings opportunity for the billionaire owners of AI, it raises the boats for employers - including Meta overnight - seeking deep staff cuts, etc. The only people claiming AI will generate work to...

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Does AI bring opportunity? It sure does. It brings opportunity for the billionaire owners of AI, it raises the boats for employers - including Meta overnight - seeking deep staff cuts, etc. The only people claiming AI will generate work to compensate for the damage it does are people selling AI, or those adjacent to them. That claim has yet to be tested, and I don't anticipate we will succeed in that test - plus the jobs it does create will be globalised, which means for every 1,000 jobs lost in London even if 1,000 jobs are created they won't necessarily be in the UK. What challenges does this create, other than years more of misery, poverty, and wasted, fractured lives? Well, I guess there's an opportunity for AI surveillance "for our protection".

I use AI myself. I know the people involved, I don't trust them, or this wave, and London should not become a test bed for the impact of AI on employment, because it will immiserate Londoners even more than we have been already.

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Artificial Intelligence

Artificial Intelligence (AI) refers to computer systems that can perform tasks that usually require human intelligence, such as:

  • writing text,
  • generating images,
  • producing music,
  • recognising speech, and
  • translating language.