• Reference: 2019/8815
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

In your response to Question 2019/6050, you mentioned that TfL had implemented several initiatives to improve passenger experience on buses, such as Hello London and customer service toolkits. How is TfL measuring the success of these initiatives and what have been their results?

• Reference: 2019/8814
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

Further to your reply to question 2016/1964 please state what has been the outcome of your pledge to press the Civil Aviation Authority (CAA) and the Department for Transport to develop a framework for managing and regulating helicopter noise in London.

• Reference: 2019/8813
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

Please set out in detail what progress has been made to reduce the effects of noise from helicopter pleasure flights as part of London's Ambient Noise Strategy.

• Reference: 2019/8812
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

A SW17 resident has requested that you provide a statement as to what actions you are taking to improve train services in South London. They describe the services from Tooting, Streatham and Balham as chaotic at best, and further add that the Northern and Victoria lines cannot cope alone.

• Reference: 2019/8811
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

In your response to Question 2019/4031 you mention the existence of a regular trams governance, safety and risk meeting which took place after the Joint TfL/First Group Joint Safety Panel meetings were discontinued after 15 September 2017. Please provide me with the membership, attendance lists, agendas, meeting dates, minutes and all documentation associated with the "Trams Governance, Safety and Risk" meetings which have taken place since 15 September 2017.

• Reference: 2019/8810
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

Please state who at TfL is responsible for the approval and oversight of Loughborough University's Fatigue survey of London's bus drivers.

• Reference: 2019/8809
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

Please provide me with all correspondence between TfL and Loughborough University regarding the agreed terms of reference, the budget and milestones for Loughborough University's fatigue survey of London's bus drivers.

• Reference: 2019/8808
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

Further to your response to Question 2019/4039 please provide a copy of the agreed terms of reference, budget and milestones for the fatigue survey of London's bus drivers.

• Reference: 2019/8807
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

The First Group fatigue management timeline you provided in your response to Question 2019/4044 does not reflect any actions taken by First Group Tram Operations Limited or TfL to overhaul First Group's fatigue management system from the date of the Croydon Tram Crash (09 November 2016) to TfL's publication of its "confidential and restricted" Fatigue Audit on 15 September 2017. What action, if any, did TfL and First Group TOL take to overhaul Croydon Tram's fatigue management system before a Croydon tram driver was filmed asleep at the controls in May 2017 and this incident was reported by a member...

• Reference: 2019/8806
• Question by: Caroline Pidgeon
• Meeting date: 16 May 2019

Following recent media reports of the research undertaken by audiologists recording noise levels on London Underground lines and stations please state what plans TfL has to consider this research in relation to the protection of hearing of (a) London Underground passengers, and (b) London Underground drivers and staff who work on the London Underground.