• Question by: Jennette Arnold OBE
• Meeting date: 14 January 2004

Okay, I have got a number of questions that I would like to follow on with, Mayor. Can I just take the point that you raised about the problems arising around invisible disability? I am talking about where someone has a disability, either physical or mental, which is not instantly obvious. It is regularly observed that some bus drivers are often not very sympathetic. Can you tell us what is being done in terms of the training of staff and is there an ombudsman? What would you say to organisations supporting these people? How can they make sure that the...

• Question by: Jennette Arnold OBE
• Meeting date: 14 January 2004

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

I was not saying money was the object. This is the set-up cost being a very high cost at this moment in time. One of the issues around that is: would you accept that allowing a huge number of residents a 90% discount might risk compromising the success of the central London Congestion Charge?

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

Was there a vote on that?

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

Have you put it to the board in a vote?

• Question by: Darren Johnson
• Meeting date: 14 January 2004

People manage with the Travelcard system and different zones without a degree in geography. But surely if you have one large zone, you are just encouraging people to drive more? If you have separate zones it actually undermines the whole idea of a Congestion Charge as a traffic reduction measure.

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

• Question by: Darren Johnson
• Meeting date: 14 January 2004

I like the idea of an extension. But is a single zone the right way forward?

• Question by: Angie Bray
• Meeting date: 14 January 2004

Can I just have one last question? That is " you touched on it " about the boundary, the western boundary. As you will be aware, I know, there is huge concern about this proposal, which would split the borough in two. What views have you got on that, and what would your advice be on that? Would you think that we should be considering other options, rather than just this one option, which has been put forward for consultation?

• Question by: Lynne Featherstone
• Meeting date: 14 January 2004

But one of the questions that I am interested in, and I know Angie (Bray) has got a similar question later on, is: can Transport for London go for the measures that are most cost-effective? One of the things that worries me continually is the huge budgets for these major infrastructure projects. When you look at the work done on the modal shift you can get out of travel planning and marketing, which are my special interest subjects, they actually produce fantastic results in a completely different way. If you look at the TfL budget, it is so geared towards...