The London Assembly Environment Committee has today responded to Ofwat’s consultation on the PR2024 draft determinations, which set out the level of service that customers can expect from water companies and the prices that companies can charge between 2025 and 2030.
Zack Polanski AM, Chair of the Environment Committee, said:
“Londoners are paying the price for water provision that is not up to standard.
“Ofwat’s PR2024 draft determination on Thames Water states that its business plan is inadequate, and the company will be subject to a financial penalty if it does not improve its plan.
“The London Assembly Environment Committee undertook an investigation into Water and London’s Rivers last year and published its conclusions in March 2024.
“Our work highlighted three specific areas for improvement; reducing water leakage, ensuring water remains affordable, and greater enforcement and prevention of pollution events.
“We strongly support Ofwat’s focus on pricing and intent to limit bill increases to ensure the affordability of water for customers in London.
“While we support setting clear targets for Thames Water to reduce water leakage in London, we are calling for a more ambitious target of 25 per cent reduction by 2029-30, instead of the currently proposed 19%.
“The London Assembly is elected to work on behalf of Londoners, and the ongoing issues Thames Water customers continue to face must be addressed.
“We hope to see the necessary changes made and Londoners receive the level of service they deserve.”
Notes to editors
- Read the Committee’s Response: Response to the Ofwat PR24 draft determinations consultation
- Zack Polanski AM, Chair of the Environment Committee, is available for interview.
- Find out more about the work of the Environment Committee.
- As well as investigating issues that matter to Londoners, the London Assembly acts as a check and a balance on the Mayor.