Transport Committee's letter to the Mayor on Dial-a-ride's performance

Transport Committee's letter to the Mayor about Dial-a-ride's performance PDF Transport Committee's letter to the Mayor about Dial-a-ride's performance RTF

Following a lively public session with Dial-a-Ride users, the Transport Committee wrote to Mayor Boris Johnson, Chair of Transport for London (TfL), to highlight a number of concerns about the service.

The session on how well the Dial-a-Ride service is performing saw Transport Committee members questioning representatives from TfL, Unite and Transport for All, before giving the floor to around 30 Dial-a-Ride users who attended the meeting.

The main issues raised by users about Dial-a-Ride - a free a free door-to-door transport service run by TfL for disabled people - were around availability, punctuality, a lack of flexibility, and problems with the centralised booking system. These concerns support the findings of the Committee’s survey of Dial-a-Ride users, to which around 200 people responded. While the survey shows that many disabled people receive a good service from Dial-a-Ride, 40 per cent rated the service as poor or very poor.

The following letter was received from TfL in response to our findings:

Response from the Managing Director of Surface Transport, TfL PDF Response from the Managing Director of Surface Transport, TfL RTF