Door-to-door transport services

The Transport Committee report reveals that TfL has not fully resolved concerns the Committee raised a year ago on behalf of people who use Dial-a-Ride, particularly around availability, efficiency, the booking process and user consultation.

The Committee makes a number of specific recommendations to the Mayor and TfL that would improve the service for the 50,000 Londoners who are members of Dial-a-Ride, a free door-to-transport service for people with disabilities.

The report notes that TfL has introduced a range of measures over the past year to improve Dial-a-Ride’s performance, and a comparison of surveys of Dial-a-Ride users in 2009 and 2010 shows people have noticed an improvement in some aspects of the service. However, Dial-a-Ride is still providing fewer journeys than it did in 2001/02 - despite a large increase in operational expenditure - and remains significantly below target in its performance. Users are also still experiencing long waiting times and often make repeated attempts to get through to book a ride.

Submissions received by the Committee during the investigation and TfL's response to the report are also available to view below.