Mayor’s Police and Crime Plan consultation

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1622 Londoners have responded | 18/12/2024 - 12/02/2025

Police officers and Londoners walking on a busy street

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Discussion | Trust and confidence in the Metropolitan Police

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One of the Mayor’s key priorities is to increase Londoners’ levels of trust and confidence in the Metropolitan Police Service. The Met Commissioner is leading efforts to improve and reform the Met to achieve this ambition.   

Join the conversation 

  • What do you think makes people trust the police?  
  • What stops people from trusting the police? 
  • What does the police service need to do differently to improve Londoners’ trust in them?   
  • What do you think the Mayor's role should be in improving trust and confidence in policing in London?   

Alex, Chervonne and Dionne from MOPAC will be joining in the discussion below.  

Please don’t post any identifiable details or report incidents. You can find safeguarding and police information on our dedicated support page

What’s in the draft Police & Crime Plan? 

Some of the Mayor’s key commitments include: 

  • Continuing to support and challenge the Met to make lasting change to its culture, improve the service it provides to Londoners and improve its relationships with all communities. 
  • Continuing to Chair the London Policing Board – which brings together independent experts to support the Mayor in publicly overseeing reforms of the Met. 

  • Working with the Met to commission an independent review of progress against the recommendations in Baroness Casey’s Review. 
  • Working with communities to build a new model for police scrutiny that makes it easier and simpler for Londoners to scrutinise the use of police powers. 

The discussion ran from 18 December 2024 - 12 February 2025

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Comments (62)

Avatar for - Monarch butterfly
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Past issues - insitutional racism, homophobia, misanthropy, needs to have been clearly addressed. 

Stability in more resources need to be dedicaqted to nrighbourhood policing.

 

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Past issues - insitutional racism, homophobia, misanthropy, needs to have been clearly addressed. 

Stability in more resources need to be dedicaqted to nrighbourhood policing.

 

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Avatar for - Colombian spotted frog
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The over-policing and lying from the police about protests further erodes trust and stops the public from exercising their right to protest. The recent revelations about policing lying at the Palestine protests, or the way the police...

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The over-policing and lying from the police about protests further erodes trust and stops the public from exercising their right to protest. The recent revelations about policing lying at the Palestine protests, or the way the police responded to the Sarah Everard vigil in Clapham, are indicative of how the police are misusing their powers to stifle peaceful protest. This is a gross overreach.

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It feels that the police are overwhelmed and so don't have the ability to respond or the time to build relationships in the community. 

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It feels that the police are overwhelmed and so don't have the ability to respond or the time to build relationships in the community. 

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Avatar for - Sumatran elephant
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The FBI ensures psychological stability in recruits through a rigorous vetting process, which includes:
• Psychological Screening & Polygraph Tests – Applicants undergo extensive psychological assessments, including interviews with trained...

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The FBI ensures psychological stability in recruits through a rigorous vetting process, which includes:
• Psychological Screening & Polygraph Tests – Applicants undergo extensive psychological assessments, including interviews with trained psychologists, personality tests, and stress-management evaluations. The polygraph test also helps assess honesty and emotional stability.
• Background & Behavioral Analysis – The FBI conducts deep background checks, including interviews with friends, family, and former employers to identify any history of aggression, instability, or unethical behavior.
• Extensive Training & Monitoring – New agents go through 20+ weeks of training at the FBI Academy, where they are assessed for stress tolerance, ethical decision-making, and psychological resilience. Continuous monitoring throughout an agent’s career ensures ongoing psychological fitness.
• Wellness & Support Programs – FBI agents have access to mental health support and regular fitness-for-duty evaluations to prevent burnout or deterioration in mental well-being.
The Met could enhance its recruitment and screening process by adopting similar measures:
• More Robust Psychological Screening – A more thorough psychological evaluation before hiring, including structured clinical interviews and resilience testing, could help filter out candidates with high-risk traits (e.g., aggression, impulsivity, deviant sexual behaviour or lack of empathy).
• Stronger Background Investigations – Expanding background checks to include deeper personal and social history assessments could help identify potential risks.
• Continuous Mental Health Monitoring – Regular psychological evaluations throughout an officer’s career would help detect early signs of stress, trauma, or instability.
By adopting these FBI-style methods, the Met could improve officer stability, public trust, and overall policing effectiveness.
 

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Avatar for - Sumatran elephant
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I uunderstand resources are llimited, but police need to go bask to broken  windows theory. There's too much everyday crime going by the by. It makes people not bother with calling the police and increases likelihood of getting away with it...

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I uunderstand resources are llimited, but police need to go bask to broken  windows theory. There's too much everyday crime going by the by. It makes people not bother with calling the police and increases likelihood of getting away with it, which just makes everyone even less safe.   

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Avatar for - Tiger
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We almost don’t know they exist, we never see them, we can’t talk to them, not easy to contact them especially for older people who are not computer literate and we have no contact points at all.  There is not even any contact information...

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We almost don’t know they exist, we never see them, we can’t talk to them, not easy to contact them especially for older people who are not computer literate and we have no contact points at all.  There is not even any contact information on your website for our local area and when I rang the main number they couldn’t find any contact details either. What do they do, where are they? How do we contact them? How can we have trust in something  does not seem to be around? I reported a hit-and-run to them, admittedly in Norfolk, almost 6 years ago, I’m still waiting. I’m  sure they do some important work but as far as the normal Joe public is concerned we don’t get any interaction. When we see the amount of cars stolen, burglaries, traffic violations and shoplifting, not just one or two things but thugs going in and clearing shelves in broad daylight, we now feel it is a free for all. I am sure also the criminals believe there is virtually no chance of them getting apprehended. I was married to a police officer and the police were there to help ordinary people at one time but, not any more.

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Avatar for - American pika
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I am very lucky that I have not been a victim of crime but I have nearly been knocked over by cyclists on the pavement a few times.  It is dangerous to everybody, not just old people.  I am sick of dodging cyclists and delivery people. They...

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I am very lucky that I have not been a victim of crime but I have nearly been knocked over by cyclists on the pavement a few times.  It is dangerous to everybody, not just old people.  I am sick of dodging cyclists and delivery people. They do it because there are no community police to stop it and the public don't say anything for fear of being knifed.  I have been threatened with violence and abused with foul language just because I have the guts to tell them off. It's a disgrace and have never experienced this in any other country.

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Avatar for - American pika
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there are no police on the streets! Everybody just doing what they like.  We can only trust the police and feel safe if they are visible. Proper police, not London bobby's who look like young boys and nothing but a tourist attraction.   

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there are no police on the streets! Everybody just doing what they like.  We can only trust the police and feel safe if they are visible. Proper police, not London bobby's who look like young boys and nothing but a tourist attraction.   

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People will trust the police, on the way they are approched. You cannot treat people like crimminals before proven, unless you see or being told the person committed a crime.

There should be police walking the streets, talking to the...

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People will trust the police, on the way they are approched. You cannot treat people like crimminals before proven, unless you see or being told the person committed a crime.

There should be police walking the streets, talking to the community, go into schools, get teenagers to trust the police.

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Avatar for - Saola
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  • What do you think makes people trust the police?  

    Acting without fear or favour, empathy & support, taking reports seriously, treating people with respect, protecting the victims, not the perpetrators, knowing the laws & enforcing them...

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  • What do you think makes people trust the police?  

    Acting without fear or favour, empathy & support, taking reports seriously, treating people with respect, protecting the victims, not the perpetrators, knowing the laws & enforcing them, especially at the time the crime is being committed rather than relying on CCTV & information provided by the public after the fact.

  • What stops people from trusting the police? 

    Ignorance, incompetence, two-tier policing, enabling & emboldening racists & terrorist supporters instead of protecting the vast majority of Londoners who are continually harassed, intimidated & threatened by them. 

  • What does the police service need to do differently to improve Londoners’ trust in them?

    Stop the racist hate marches, unlawfully using “Islamophobia” as an excuse to turn a blind eye to such blatantly abhorrent, illegal actions & true hate speech & crimes. Acting appropriately & being accountable for their actions & failures. Treating the people they serve with respect & dignity. Not breaching our basic human rights. 

  • What do you think the Mayor's role should be in improving trust and confidence in policing in London?   

    Resign & apologise.

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Avatar for - Orangutan
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My mum is in a care home. She had money stolen from her purse.  The police did speak to her and closed the case without informing me.  I went to the police station for a copy of the report.  The police officer had the check to say she does...

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My mum is in a care home. She had money stolen from her purse.  The police did speak to her and closed the case without informing me.  I went to the police station for a copy of the report.  The police officer had the check to say she does not mind about the money going missing. He would not give me the report. When I did a copy, it was clear the police could be bothered to do proper and impartial investigation. 

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The reason people do not trust police is partly in the overspill of nasty rape and murder cases done by police. Another reason is their total disinterest in solving burglaries. As a former shop owner and sufferer of several break ins, none...

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The reason people do not trust police is partly in the overspill of nasty rape and murder cases done by police. Another reason is their total disinterest in solving burglaries. As a former shop owner and sufferer of several break ins, none of these crimes were solved. In two cases neighbours identified a known criminal. The police told me they knew where he lived but were reluctant to confront him, which they could have done the same day. Consequently nothing that had been stolen was recovered. Burglaries in my area are blatant and frequent. Locals find the police do not respond at all. . Since our local police station was closed, we know that it will be at least 20 minutes for the police to arrive if there is an emergency of any kind - from burglaries to assaults. 



 

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Avatar for - Monarch butterfly
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As a defence solicitor I have daily contact with boys and young men who have been arrested.  From my experience there remains considerable  grievance that young men and teenage boys of colour are still targeted by routine stop and search.  ...

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As a defence solicitor I have daily contact with boys and young men who have been arrested.  From my experience there remains considerable  grievance that young men and teenage boys of colour are still targeted by routine stop and search.  

The MPS should have a clear policy around vulnerable female offenders who are statistically very likely to be victims of MVAWG.  Currently there is little understanding that such women are triggered by men manhandling them.  The MPS should have a clear policy that searching of any sort, in particular intimate searching of women should only be done by biological women.  Currently male transgender officers with a GRC have a right to search women which is breach of the detainee's human rights (inhumane treatment).  As a defence solicitor I have daily contact with boys and young men who have been arrested.  From my experience there remains considerable  grievance that young men and teenage boys of colour are still targeted by routine stop and search.  

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No My motorcycle was stolen and abandoned,  damaged, only 1 mile away. Without informing me, it was removed and taken to the other side of London although there are car compounds in my local area. The cost of reclaiming the bike was £275...

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No My motorcycle was stolen and abandoned,  damaged, only 1 mile away. Without informing me, it was removed and taken to the other side of London although there are car compounds in my local area. The cost of reclaiming the bike was £275 plus the cost of transportation 25miles back to my home. The police therefore compounded the hurt of the theft . The cost was fortunately covered by insurance but it made it much more expensive. Had I been informed I could have pushed the bike home. The bike was written off. The cost to the insurance company (and my premium) greatly increased. 

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Avatar for - Tiger
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The met needs to change it’s internal culture and actually listen more to the people of London about what concerns them 

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The met needs to change it’s internal culture and actually listen more to the people of London about what concerns them 

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The sooner the Met Police get details of the budget for next year the better. Perhaps the Mayor might like to get the Underground to work like Ken Livingstone or a bicycle like Boris rather than using a car which costs the Met Police a lot...

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The sooner the Met Police get details of the budget for next year the better. Perhaps the Mayor might like to get the Underground to work like Ken Livingstone or a bicycle like Boris rather than using a car which costs the Met Police a lot of money. 

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Avatar for - Vaquita
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I am deeply concerned about the impact of political interference and pressure on the police to disrupt and threaten the public on peaceful protests. This completely undermines trust in the police and the Mayors office. This has never been...

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I am deeply concerned about the impact of political interference and pressure on the police to disrupt and threaten the public on peaceful protests. This completely undermines trust in the police and the Mayors office. This has never been more exposed than the false narrative propagated by the highest offices in the police and London assembly on January's 18th's peaceful protest and the false arrest of many peaceful protesters.. including poor treatment and media statements out of both. The millions wasted on over policing should have been focused on real issues that all Londoners worry about - imagine if you focused all those officer's on shop crime/ street crime/ public transport crime for a day instead -  where the seeds of the breakdown in safety in and law and order in our city have been sown over the last 5 to 10 years. This whole fiasco of threatening and promoting a hostile narrative and behaviour towards ordinary decent people on protests ( against a genocide !!)  is unbecoming of the Met and must be undermining your officers morale. If you want transparency and trust then investigate this and report openly on what happened on January 18th , and repurpose the police on crime and not policing law-biding citizens

 

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Avatar for - Monarch butterfly
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Recently visited friends in Spain. Police can be seen and they mean business. I was told that becoming a policeman was a lengthy process and it is an honour, it comes with good benefits,  pay and pension. It is a job for life. Like...

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Recently visited friends in Spain. Police can be seen and they mean business. I was told that becoming a policeman was a lengthy process and it is an honour, it comes with good benefits,  pay and pension. It is a job for life. Like apprenticeships used to be in nationalised industries. If we treat the profession with respect it will offer kids from poorer backgrounds to join, be proud and have a career. Another issue that, in my view, contributes heavily to ASB and further crime is the lack of (closing down of) community centres and recreational grounds. In my poverty stricken area in SE London, many people don’t drive and transport links are non-existent. Green areas are fenced off. Last standing community centre was just shut down as the Council claims no funding is available for repairs. Some schools have poor attendance. It comes to no surprise that crime is out of control. Years of failing our children had, sadly, led to this sorry state of affairs.

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Avatar for - Sumatran elephant
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I basically respect the police and have been grateful to them at times in my own life. However the Met police must stop being pressured into going beyond the law of the land and caving into political pressure to crack down on legitimate...

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I basically respect the police and have been grateful to them at times in my own life. However the Met police must stop being pressured into going beyond the law of the land and caving into political pressure to crack down on legitimate peaceful protest. A recent pro Palestine march, which had been agreed months in advance, was banned at short notice on the false claim that it would cause "serious disruption" to a religious service at a synagogue in the vicinity. At the subsequent static protest which was allowed it seems very clear the police seriously abused their powers, as copious video evidence shows. The police should not be involved in the denial of free speech and civil rights. There should be an enquiry into the policing of the Palestine protest.  

The denial of civil rights in Northern Ireland led directly to 'Bloody Sunday' in Derry in 1972 when 13 innocent people from the Catholic community were killed in the streets (the army opened fire on a march that had been banned for political reasons under pressure from loyalist politicians).  I'm not saying the same thing is ever likely to happen in London but the denial of civil rights is not a road the police should ever go down. 

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Avatar for - Vaquita
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This point is very important as it has completely undermined public trust where January 18th's event were simply a culmination - the false narrative around protecting a religious venue's activity  - when it was no where near the event...

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This point is very important as it has completely undermined public trust where January 18th's event were simply a culmination - the false narrative around protecting a religious venue's activity  - when it was no where near the event, there was no evidence of past or future risk, and in fact more of the community being protected were on the march rather than at the venue smacks of political interference and misuse of police resources. This deserves an independent investigation - noting even Politicians where falsely cautioned and harrased. This is not the foundation for the Crime and Safety plan for London.. it needs to be addressed

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Avatar for - Tiger
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As the son of a policeman, it is imperative that the police are seen as squeaky clean, one bad apple does a great deal of harm. The fact that the other 99% are good  people doesn't matter with the general public. The bad one spoils it for...

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As the son of a policeman, it is imperative that the police are seen as squeaky clean, one bad apple does a great deal of harm. The fact that the other 99% are good  people doesn't matter with the general public. The bad one spoils it for everyone.

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I too am descended from a line of police officers, none of whom had a degree but they at least had common sense and integrity and could express themselves clearly. One became an Inspector after a long time, one a DC and another a sergeant...

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I too am descended from a line of police officers, none of whom had a degree but they at least had common sense and integrity and could express themselves clearly. One became an Inspector after a long time, one a DC and another a sergeant. They were not whisked up a greasy pole but had huge files to look at and learn before promotion happened. There are plenty of ordinary people who would make excellent police officers if they had the chance. They don't all want promotion.

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Timeline

STAGE: City Hall challenge

Mayor publishes his draft Police and Crime Plan

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STAGE: Evidence gathering

Policing and community safety in London

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