Artificial Intelligence (AI) in London

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Discussion | Future of AI in London

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Artificial Intelligence (AI) is changing how we live and work. It’s used in hiring decisions, in everyday tasks and part of the skills employers are looking for.  

To help City Hall make sure AI benefits all Londoners, we want to hear from you:  

Join the conversation

Thinking about work and jobs in London...

  • What opportunities, if any, do you think AI brings?
  • What challenges, if any, do you think AI poses? 

Luke from City Hall will be reading your comments and joining in the conversation.  

Like what others have commented? You can use the upvote or care button to show support. 

About AI in London

Your views will help shape the work of the Mayor’s new AI and Jobs Taskforce. 

This is a group of experts who will help the Mayor to understand:

  • Where the impacts are greatest  
  • Where the opportunities lie
  • What the Mayor and partners can do to help

You can read more about the Mayor’s plans to support Londoners with AI on our background page.

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Comments (184)

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As Sundar Pichai said "current state of the art AI technology is prone to some errors"

I fact I would suggest that along with risk assessments it is seriously dangerous as it stops users questioning results and using common sense and this is...

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As Sundar Pichai said "current state of the art AI technology is prone to some errors"

I fact I would suggest that along with risk assessments it is seriously dangerous as it stops users questioning results and using common sense and this is now becoming a tool used by criminals to defraud the public etc.

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Avatar for - Vaquita
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and there are a lot of criminals out there that are using AI and how are these people getting a lot your details

Avatar for - Monarch butterfly
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I have just completed the survey.  I feel that increasingly the Government and the NHS are implementing systems that we have to use' sometime a very short notice.  These systems like the replacement for the 8am GP contact is now online....

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I have just completed the survey.  I feel that increasingly the Government and the NHS are implementing systems that we have to use' sometime a very short notice.  These systems like the replacement for the 8am GP contact is now online.  Not everyone is tech savvy and more consideration and respect needs to given to the general public before delivery. We also need to consider people who might have a disability who may not have access to the extra support that AI might required.

A solution would be more notice and perhaps some where to have generalised training.  

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Avatar for - Adelie penguin
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That's a good point. One thing that might be helpful to hear is that if you have trouble with tech, my understanding is that you can still call them - the new system is to lessen the burden on patients to sit on phonelines for sometimes...

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That's a good point. One thing that might be helpful to hear is that if you have trouble with tech, my understanding is that you can still call them - the new system is to lessen the burden on patients to sit on phonelines for sometimes hours at a time. Another thing that may be positive is that GPs go through all online consultation submissions (real people not AI (at the moment)). A friend who is a GP of mine can tell that people think it's AI from the language they use but no, GPs go through each submission to make a call on next steps. 

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Avatar for - Vaquita
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I don't work for me and a lot of people who have learning difficulties learning tech now I have memory problems that's due to having dyslexia I also have learning difficulties who are in the same boat as me I know my limits as other people...

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I don't work for me and a lot of people who have learning difficulties learning tech now I have memory problems that's due to having dyslexia I also have learning difficulties who are in the same boat as me I know my limits as other people do I 100% disagree with AI but i think that AI should be kept at a limit that does not disrupt or make job losses for people where AI takes over 

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Avatar for - Vaquita
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if AI does take over then our NHS and doctors they could end up being on the scrap heap

Avatar for - Sumatran elephant
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AI is here and here to stay - no choice about that.

Where we can make an important difference is by creating a regulatory framework which prevents exploitation through AI and which guards our privacy.

Avatar for - Vaquita
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you are wrong everyone does have a choice and there will be no privacy

Avatar for - American pika
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  • What opportunities, if any, do you think AI brings?

    Too many people call something AI when it's just a sophisticated computer system. Systems that can alalyse a lot of data, make comparisons, see patterns and so forth give us the opportunity...

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  • What opportunities, if any, do you think AI brings?

    Too many people call something AI when it's just a sophisticated computer system. Systems that can alalyse a lot of data, make comparisons, see patterns and so forth give us the opportunity to find out a lot. They can try millions of things to see what might work, without having to actually make the things and so forth. These are all great for science, medicine etc.

  • What challenges, if any, do you think AI poses? 

    The big challenge is that most folk don't understand that what they call AI is just a badly trained computer system digging through data and trying to create (that is, make up) an answer. Most large language models, which is the kind of AI most folk see, hallucinate and lie (they don't know it's not true) all the time, and humans think it's true and tell others. Sigh.

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Avatar for - Sumatran elephant
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People should embrace AI it is here to stay. There are still a lot of unknowns and exploring to do with AI but it depends on how you see it and use it. Some see it as a threat and some see it as a potential opportunity. Yes there are a lot...

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People should embrace AI it is here to stay. There are still a lot of unknowns and exploring to do with AI but it depends on how you see it and use it. Some see it as a threat and some see it as a potential opportunity. Yes there are a lot of people using and misusing AI right now! 

My suggestion is to learn more. The more informed you are the better. There are plenty of AI courses available online. Go through eventbrite to find the right course for you. 

Have discussions on chat sites/rooms and try and get as many facts around AI. 

Most of all is to use it! Try and teach yourself on the go! 

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Avatar for - American pika
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I am a trained computer scientist. I know a lot about so-called AI.

Avatar for - Vaquita
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I'm sorry but I disagree with you there are so many people that will slip the net like people with learning difficulties and other people AI should be kept at a minimum without disrupting peoples lives

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Avatar for - Vaquita
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It brings bad stuff like job losses criminal activity wrong information

Avatar for - Sumatran elephant
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It depends how you see it? The ones that embrace it will adapt and become employed. The ones that fear it and shy away will be left behind. The key is explore and find out for yourself. Get help from reliable, reputable and credible people...

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It depends how you see it? The ones that embrace it will adapt and become employed. The ones that fear it and shy away will be left behind. The key is explore and find out for yourself. Get help from reliable, reputable and credible people. If they are qualified with good morals and ethics then you’ll be taught correctly. Unfortunately in the world we live in from day 1 there was good and bad. There always will be people that cheat, misbehave, lie, break the law and hurt others. We need use our common sense and our own good intentions to try and help AI regulate correctly…..in this world today there are too many takers and less givers to good! So you could be right….AI is unregulated….we are bound to see bad. AI is already being misused! I still feel some good will come from it and that we need to embrace. 

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Dear catandmouse,

Thank you for contributing to our discussion on London’s AI future.

I’m sorry to hear that you’ve been struggling with your mental health.

We’ll follow up with you over email with some resources that could help support your mental health, so please look out for us in your inbox.

Wishing you all the best,

Mia

Talk London team

Avatar for - Koala
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I feel like far too many people are using AI/LLMs as a replacement for thinking for themselves. AI is just a tool in the toolbox and can be used for loads of repetitive tasks. What people don't grasp though is that it's not actually smart...

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I feel like far too many people are using AI/LLMs as a replacement for thinking for themselves. AI is just a tool in the toolbox and can be used for loads of repetitive tasks. What people don't grasp though is that it's not actually smart. It's just very good at statistics and presenting information with confidence, even though it's often complete and utter fiction. 

People need a far greater understanding of what an LLM actually is and what it's doing. 

 

Also, the golden rule with AI is to trust, but verify. 

 

AI still can't replace experience. It also doesn't have the same ability to understand context and emotion as a human does. It's great at a lot of things that can help people work smarter and not harder, but you still need to be able to understand/explain what it's doing, and that's where experience comes into it. 

I personally use AI at work to help me with writing code. My general workflow is to use AI to write my test suites, while I write the actual code that does things. That way I know what it's doing and just don't blindly trust a statistical model. If I need advice on how to do something, I'll ask, but I will never implement anything I don't fully understand. 

 

I'll reiterate. AI is a tool that can complement, but not replace human thought.

 

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Avatar for - Colombian spotted frog
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I agree.  I have been in IT for 30+ years.  Every time a new technology comes about, people run around like their hair is on fire.  

When MS365 arrived, there were techies who refused to use it and insisted on on-prem servers.  They are now...

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I agree.  I have been in IT for 30+ years.  Every time a new technology comes about, people run around like their hair is on fire.  

When MS365 arrived, there were techies who refused to use it and insisted on on-prem servers.  They are now gone. People complain about kids looking at phones, but if you look at historical images, they are staring at the newspaper. My kids have been using online system for years.  They build incredible worlds on Minecraft and Roblox.  That has not stopped my youngest from getting DofE Gold and Platinum Chief Scouts award, canoeing the Long Loch in Scotland and getting his dream job (on the railways, go figure).  My eldest has just finished a degree in Photography and is starting his own business. 

I have wide-ranging experience in IT, mainly because I work hard to keep current and relevant. LLM's (or AI's as people insist on calling them) are just another tool.  Over the last week, with the help of Codex, I have built a file anonymiser so we can put files into an LLM for analysis without worrying about PII (Personally Identifiable Information) escaping. A script that will format files for one of our PM's, saving him hours, and a pile of other small tools.  I have also diagnosed some server issues (no LLM involved).  When your PC or server dies, who will fix it?  A techie with a screwdriver.

 

Too many people expect "the government" or "them" to fix "it", without even trying to help themselves.  I know, as I spend time on a support desk as well.

Instead of moaning, LEARN about your "enemy."

I see too many people on FB asking questions that a quick search would resolve.

As wikipedan said, the golden rule with AI is to trust, but verify, and AI is a tool that can complement, but not replace human thought.

Last thought.  NO AI has ever sat there and thought, "I know, I'll make some deep fake porn".  If you hit your thumb with a hammer, is it your fault or the hammer's? Is it the AI's fault or the sicko that told it to make the porn?It's a machine

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I am retired but used to work with computers and IT. I am at a loss to see in what way AI and IT has made our lives better. AI will abolish jobs that require employees to think and make decisions. It will funnel money and power to a toxic...

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I am retired but used to work with computers and IT. I am at a loss to see in what way AI and IT has made our lives better. AI will abolish jobs that require employees to think and make decisions. It will funnel money and power to a toxic elite. Social interactions will be conducted via absurd fake personalities. Datacenters will devour the land  around every city with their unprecedented energy demands and record carbon emissions. My advice to the Mayor and AI and jobs Taskforce is that jobs that involve traditional human skills should have priority.



 



 

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Avatar for - Vaquita
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I do agree with you

Avatar for - Monarch butterfly
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I think AI helps us in focusing on strategic planning & decision making than on doing repetitive tasks especially in dealing in high volume of data in businesses & nowadays people wanted fastest results & increase on demand and with this AI...

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I think AI helps us in focusing on strategic planning & decision making than on doing repetitive tasks especially in dealing in high volume of data in businesses & nowadays people wanted fastest results & increase on demand and with this AI comes into picture. 

For challenges, it would be the matter on how people use AI because some people use AI for spreading wrong information & biases. Another concern is the privacy of people and the Cyber security issues when using AI and people fear that AI remove jobs. 

With these challenges it is important that the public has the awareness and be responsible in using AI. The government's role must be providing people with positive information on how AI can improve the lives of people from different groups from students, elderly, the disabled and the businesses and developing a good practice in usage and dealing with risks and regulation are also essential.

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Avatar for - Vaquita
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so in your first paragraph you think that AI should do our thinking for us my question is to you is that we shouldn't be thinking for ourselves and relying on AI is not our parents or our teacher we should not be having our thinking done...

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so in your first paragraph you think that AI should do our thinking for us my question is to you is that we shouldn't be thinking for ourselves and relying on AI is not our parents or our teacher we should not be having our thinking done for us

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Avatar for - American pika
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Well! There would be opportunities for more labor and workforce security by watching camera, deploying security teams quicker across London.


 

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Well! There would be opportunities for more labor and workforce security by watching camera, deploying security teams quicker across London.


 

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Avatar for - Vaquita
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security are not allowed to do anything any more apart from watching criminals and call the police and the way they act nowadays it apauling

Avatar for - Staghorn coral
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I think the questionnaire is an unhelpful distraction on where the Mayor should be targeting attention.

  • The public needs to understand how AI uses their data, how to spot algorithmic bias, and how to query public services effectively.
  • Align...
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I think the questionnaire is an unhelpful distraction on where the Mayor should be targeting attention.

  • The public needs to understand how AI uses their data, how to spot algorithmic bias, and how to query public services effectively.
  • Align AI deployment with how Londoners actually want to consume service (like conversational, multilingual access to housing or transport update), while maintaining human-in-the-loop overrides for critical decisions.
  • Establish a transparent "London AI Register" detailing exactly where and how public data is used. Implement continuous automated red-teaming to catch demographic drift or bias before it impacts vulnerable communities.
  • Ensure AI tools don't widen the digital divide. Interfaces must support assistive technologies, low-bandwidth environments, and diverse linguistic needs, ensuring equitable access for all Londoners.

We keep seeing how AI introduces bias when misused, the most important training program is internally within the public sector and their support organisations.

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AI is a tool, just like the internet is. You can choose to use it to help yourself or others, or the complete opposite.

AI is happening, and will continue to grow- Those who embrace it will have an advantage over those who don’t.

As a society...

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AI is a tool, just like the internet is. You can choose to use it to help yourself or others, or the complete opposite.

AI is happening, and will continue to grow- Those who embrace it will have an advantage over those who don’t.

As a society, we need to embrace it but also minimise the negative effects as much as possible without damaging progress. 

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I am concerned that politicians do not fully understand or appreciate the changes that AI will have on employment, society and the potential wide scale use of AI. They talk about we must have it and must use it, but either don't want to...

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I am concerned that politicians do not fully understand or appreciate the changes that AI will have on employment, society and the potential wide scale use of AI. They talk about we must have it and must use it, but either don't want to recognise the job losses or just state oh well there will be different jobs. So what are these different jobs and why are we not seeing these new jobs and roles now. By the time our politicians realise the impact that AI will and is starting to have on people, families, employment, society and our lives it is going to be too late.

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Avatar for - Vaquita
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people have bills to pay rent and mortgages to pay plus food and other stuff people will lose their jobs with AI and a lot of people could end up homeless and the way in trying to get back into a job is so much more difficult nowdays to go...

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people have bills to pay rent and mortgages to pay plus food and other stuff people will lose their jobs with AI and a lot of people could end up homeless and the way in trying to get back into a job is so much more difficult nowdays to go get back into work

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This discussion is too general and shows to me that this enquiry and research doesn't know nearly enough about what is really going on which is not all surprising to me considering how woeful the government has been so far on anything and...

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This discussion is too general and shows to me that this enquiry and research doesn't know nearly enough about what is really going on which is not all surprising to me considering how woeful the government has been so far on anything and everything to do with AI.

There needs to be a clear distinction made between 'Generative AI' (GenAi) and just 'AI'.

GenAI is the LLMs (Large Language Models) like ChatGPT, and image generators like MidJourney, Claud, Gemini.

To me the very barest minimum of using generative fill in Photoshop to extend the blurry background of an image for a poster or web banner is fine.

But using it to create entire concepts and imagery from scratch?

NO. Never.

AI was built on stolen works from humans all over the world.

It is the dodgiest of the dodgy. It you have an integrity or ethics, you will not get sucked in to this show of fakery.

Furthermore it guzzles our most precious resource - water! Gallons and gallons every single time you use it, and not 2nd hand old water, brand new fresh as snow water.

Wake up people, this is a fast track to hell.

Add to that, using and LLM for writing - goodbye your ability to think. Here comes dementia. 

It's already been showed to permanently damage the millions of students using it. There's no going back once you've gotten hooked.

Anyone see the animated movie 'Wall-E'? See it now.

AI is not a magic wand that will advance our world.

It is an axe that's already severed millions of jobs around the world - great, creative, important, HUMAN jobs.

If no one can work to make money, who is buying all those subscriptions and products huh? Not us. We will be homeless and starving.

Say NO to AI. 

I have tonnes of articles on proven outcomes for all of this, I've been studying it since it first started 3 years ago. So don't even try to discredit me. 

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Avatar for - Amur leopard
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I can see from the comments page that the majority of people mistrust AI, quoting that results vary greatly between different sources. Perhaps at this point in the discussion it only demonstrates that Human final decisions are still...

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I can see from the comments page that the majority of people mistrust AI, quoting that results vary greatly between different sources. Perhaps at this point in the discussion it only demonstrates that Human final decisions are still important and hopefully, the threat to employment is currently minimal. Perhaps some time soon reliability and consistency will creep in. Until this comes about I will remain relaxed about the threat to my retirement.

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I have been involved with the impact and evolution of machine learning since 1982. Unless and until the AI and Jobs taskforce uses "augmented intelligence" to analyse the direction of travel over that time, including its steadily growing...

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I have been involved with the impact and evolution of machine learning since 1982. Unless and until the AI and Jobs taskforce uses "augmented intelligence" to analyse the direction of travel over that time, including its steadily growing impact on employment in London, it will not understand what has already happened, let alone what is now happening as teh pace of change accelerates. 

I am therefore focussed on supporting the work of OCN London in implementing processes to specify micro-modules on the practical use of augmented intelligence at all levels, from level 0  (access to employment) to 7 (use by engineers, lawyers, consultants to analyse very complex situations and make evidence-based judgements/recommendations). 

Until very recently I was parliamentary research assistant to Lord Lucas helping get corporate support for place-based skills partnerships. I am now development lead for Neighbourhood Watch in Lambeth.  

One of my immediate priorities is to enabling affordable (including uncharged to the recipient) access to OCN accredited training for talented NEETs who are otherwise at risk of being recruited by organised crime.  

 and can be contacted via [email protected]          

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Avatar for - Adelie penguin
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Without being heavily regulated, more so than any other industry in history, AI is going to massively increase the unemployment rate, heavily reduce the amount of tax governments of all levels can collect in this country, and drastically...

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Without being heavily regulated, more so than any other industry in history, AI is going to massively increase the unemployment rate, heavily reduce the amount of tax governments of all levels can collect in this country, and drastically worsen the quality of live for the far majority of the population. This will only result in a very grumpy voting public who are not going to be very happy with any government that doesn’t tread very very carefully around this topic.

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Accessible and affordable training in use of and application of AI required for daily life and work. 

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Accessible and affordable training in use of and application of AI required for daily life and work. 

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Avatar for - Vaquita
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I totally disagree with you for daily life and work and what about the people that don't want to train and using and having to pay for it people are struggling and in the end we will all be forced into this AI nonsense it's the same as this...

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I totally disagree with you for daily life and work and what about the people that don't want to train and using and having to pay for it people are struggling and in the end we will all be forced into this AI nonsense it's the same as this government want digital ID for everyone we would be forced into it and then we will be controlled by it so I do disagree with all of it

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Avatar for - American pika
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AI has a way to go before it becomes trustworthy, I have asked identical questions to different platforms and got different answers

Avatar for - Adelie penguin
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Indeed. You can even ask similar questions to the same platform and get different, or even conflicting, answers!

Avatar for - Vaquita
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it's the same as chat bots you never get the answers that you are looking for i'm sure they have replaced customer service because they don't want to have human to human interacting with each other

Avatar for - Adelie penguin
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AI can only be justified as an additional cost by further reducing employment. With the quick uptake of AI, how are we going to deal with the likely implications of high levels of unemployment, poverty, loss to the economy as a whole that...

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AI can only be justified as an additional cost by further reducing employment. With the quick uptake of AI, how are we going to deal with the likely implications of high levels of unemployment, poverty, loss to the economy as a whole that will follow? The only benefit to the economy as a whole will be to a narrow selection of already wealthy people at the expense of everyone else. Or should AI be restricted to only a small selection of industries it could provide real benefit such as the Science and Medical industries?

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A government licence should be sort for by any AI developer to ensure accurate and safe use for personal, educational and professional use. That way people may feel more inclined to use it without worrying if the information they are given...

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A government licence should be sort for by any AI developer to ensure accurate and safe use for personal, educational and professional use. That way people may feel more inclined to use it without worrying if the information they are given is incorrect or misused, and hopefully any environmental impact can be significantly reduced.

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Are there underlying assumptions that need questioning? Why data centres? Why not use our existing computers cooperatively with a few quantum computers? Open source cooperative AI? 

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Are there underlying assumptions that need questioning? Why data centres? Why not use our existing computers cooperatively with a few quantum computers? Open source cooperative AI? 

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use SOLID as base


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Artificial Intelligence

Artificial Intelligence (AI) refers to computer systems that can perform tasks that usually require human intelligence, such as:

  • writing text,
  • generating images,
  • producing music,
  • recognising speech, and
  • translating language.