More energy-efficient homes in London

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1089 Londoners have responded | 09/01/2024 - 18/02/2024

Row of houses in Peckham

Heating London homes sustainably

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The Mayor has an ambitious target for London to reach net zero by 2030. 

Net zero is the idea of reducing our carbon dioxide emissions down to zero. In other words, the amount of harmful emissions we add to the atmosphere should be equal to or less than what we take out. 

Did you know that heating homes and buildings with oil, gas or coal produces the biggest source of carbon emissions in the UK? 

City Hall is working with local councils to create Local Area Energy Plans. These plans set out how your local council can help reach net zero. It will include the views of experts and Londoners, and explore more sustainable solutions. 

Join in the discussion below and help shape your Local Area Energy Plan. 

  • After taking our survey, which energy-efficiency measures would you most likely consider for your home, and why? 
  • Imagine you were to upgrade or replace your current heating system to make it more energy efficient - perhaps you already have. What are the main challenges or barriers you could think of? What would help mitigate these? 
  • Heat networks (also known as district heating) supply heat from a central source to consumers, via a network of underground pipes carrying hot water. Would you like your borough to install a heat network? Why or why not? 
  • Anything else you’d like to share on this topic? 

This discussion is co-moderated by Emma and Isobel from City Hall's Infrastructure team.  

The discussion ran from 09 January 2024 - 18 February 2024

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Comments (251)

Avatar for - Monarch butterfly

I would like to see subsidies, and more advice, for installation of secondary glazing. I live in a Victorian house with sash windows that has always been extremely draughty. I've DIY installed secondary glazing (acrylic 3mm panels with 25mm...

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I would like to see subsidies, and more advice, for installation of secondary glazing. I live in a Victorian house with sash windows that has always been extremely draughty. I've DIY installed secondary glazing (acrylic 3mm panels with 25mm magnetic attachment strips) on all my windows and the house is so much more comfortable and less draughty. Installation is very straightforward. I estimate my gas heating bills are 5 to 10% reduced. I only have the secondary glazing on the windows from October to March so the windows are fully useable during the summer. Cost of the panels is about £90 each including mounting strips (for my largest sash window) if you install yourself, so not insignificant but could definitely worth incentivising with some form of subsidy.

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Avatar for - Leatherback sea turtle

Your survey should be sharpened up:

Several questions have a "don't know" option, but no "other" option.

I do know, but don't want any of the limited choice you have given, so I should be presented with an "other" option, not "don't know".

Ass...

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Your survey should be sharpened up:

Several questions have a "don't know" option, but no "other" option.

I do know, but don't want any of the limited choice you have given, so I should be presented with an "other" option, not "don't know".

Assuming you know the answers is patronising.

Several questions referred to my use of a "washing machine", but didn't consider the possibility that I don't have a washing machine in my home.

Very dumb.

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Avatar for - Monarch butterfly

I live in a listed building.  The options for changes needed to make it more energy efficient are limited, and would in most cases require listed building consent, which is an expensive process even if consent is given.

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I live in a listed building.  The options for changes needed to make it more energy efficient are limited, and would in most cases require listed building consent, which is an expensive process even if consent is given.

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Avatar for - American pika

Maybe we are looking at this the wrong way round. Our issue is likely soon to be overheating not underheating and massive boiler replacement schemes could be a terrible misallocation of resources

Avatar for - Colombian spotted frog

The UK is predicted to get colder as a result of global warming, with a shift to the jet stream. 
Also things like insultation keep homes cooler in the summer so we should really be investing in this going forward. 

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The UK is predicted to get colder as a result of global warming, with a shift to the jet stream. 
Also things like insultation keep homes cooler in the summer so we should really be investing in this going forward. 

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There will be higher temps but climate change is making the weather totally wonky so there will be periods of extreme cold as well as windy and wet 

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There will be higher temps but climate change is making the weather totally wonky so there will be periods of extreme cold as well as windy and wet 

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I live on the ground floor of a purpose-built block of flats, yet the survey asked if I would install solar thermal or PV panels on the roof, or install roof insulation. There weren't "not applicable" answers available, and I was forced to...

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I live on the ground floor of a purpose-built block of flats, yet the survey asked if I would install solar thermal or PV panels on the roof, or install roof insulation. There weren't "not applicable" answers available, and I was forced to answer, so I chose "don't know" as the least worst answers.

 

Now the results will dutifully record that X% "don't know" if they want solar panels or Y% "don't know" if they want roof insulation, and we won't know how many people really don't know, or how many people chose silly answers to silly questions because they weren't allowed to give better answers.

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Good point... I also found myself struggling to select an option in some of the survey questions as none of them were relevant to me.

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I agree - the results of the survey may well be distorted by the survey design. But isn't that what most surveys are designed to do?

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Avatar for - Staghorn coral

It seems to me that Hydrogen gas would be the least disruptive. I have seen in my daughters house how disruptive a heat pump system can be and can not envisage how such a system could be installed in my house without considerable cost...

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It seems to me that Hydrogen gas would be the least disruptive. I have seen in my daughters house how disruptive a heat pump system can be and can not envisage how such a system could be installed in my house without considerable cost, disruption and disfiguring of the property.  District heating sounds atractive but I saw this in the Soviet Union years ago and individuals had little or no control of it, if it was too hot you opened the windows, too cold and you shivered.

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I wouldn’t take your experience of district heating in the Soviet Union years ago as what district heating systems are today. Leeds City Council are an exemplar on their district heat systems and people have saved huge amounts of money...

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I wouldn’t take your experience of district heating in the Soviet Union years ago as what district heating systems are today. Leeds City Council are an exemplar on their district heat systems and people have saved huge amounts of money since they have been installed. 

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There was that dreadful large housing estate, in Camden I think, with communal heating and with no control for tenants over the heating. Bad design or a faulty system, I don't remember. But people kept their windows wide open to cope with...

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There was that dreadful large housing estate, in Camden I think, with communal heating and with no control for tenants over the heating. Bad design or a faulty system, I don't remember. But people kept their windows wide open to cope with the heat blasting out all the time. It was by the railway tracks. Things have moved on since then!

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Avatar for - Colombian spotted frog

I also wouldn’t recommend hydrogen heating as a viable option. The systems in place are in their infancy, we don’t know how we can scale up to have hydrogen, we don’t know if it will work on large scale and we will get less energy from...

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I also wouldn’t recommend hydrogen heating as a viable option. The systems in place are in their infancy, we don’t know how we can scale up to have hydrogen, we don’t know if it will work on large scale and we will get less energy from hydrogen compared to natural gas (ie we have to burn a hell of a lot more of it to get the same heating) 

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Avatar for - Sea turtle

According to

https://www.gov.uk/government/statistics/transport-and-environment-statistics-2022/transport-and-environment-statistics-2022

  • transport is the largest emitting sector of GHG emissions, producing 24% of the UK’s total emissions in...
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According to

https://www.gov.uk/government/statistics/transport-and-environment-statistics-2022/transport-and-environment-statistics-2022

  • transport is the largest emitting sector of GHG emissions, producing 24% of the UK’s total emissions in 2020 (406 MtCO2e)

Not heating homes and buildings.

But any reducation from any source is welcome.

Insulate first,  then replace heating systems. 

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Avatar for - Sea turtle

I totally disagree with "net zero".  I do not agree that climate change has any relationship to the activities of human kind.  Net zero is just a woke political fashion and a way for politicians to impose their own political agenda to the...

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I totally disagree with "net zero".  I do not agree that climate change has any relationship to the activities of human kind.  Net zero is just a woke political fashion and a way for politicians to impose their own political agenda to the detriment of society.  ULEZ is an example of using pseudo scientific claptrap to bail our the Mayor's failure to manage the finances of the GLC.  The consultation on ULEZ was nothing short of fraud.  No doubt the input from this consultation will be similarly manipulated to satisfy the Mayor's political agenda.  I have no confidence whatsoever in the London Mayor or the bureaucracy that supports The Mayor.   

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Thousands of expert scientists agree that climate change does indeed have a relationship to human activities, and if you read the scientific research you can see why. ULEZ is another matter, as much about human health as climate change....

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Thousands of expert scientists agree that climate change does indeed have a relationship to human activities, and if you read the scientific research you can see why. ULEZ is another matter, as much about human health as climate change.  Petrol and diesel vehicle use has to be stopped in cities because the pollution is making people sick and killing them. That is good enough reason for ULEZ. But if the GLA wants to reduce reliance on tanks of fossil fuels, there must be support in place to enable people and businesses to switch to electrically or lpg fuelled vehicles. 

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Avatar for - Sea turtle

Even when the experts all agree, they are often wrong. 

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Even when the experts all agree, they are often wrong. 

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Avatar for - Tiger

I entirely agree. Late stage capitalism trying to increase a need for purchasing unnecessary items.   Overpopulation is the key driver. No questions in the survey related to this   My poor local authority I do trust run by decent residents...

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I entirely agree. Late stage capitalism trying to increase a need for purchasing unnecessary items.   Overpopulation is the key driver. No questions in the survey related to this   My poor local authority I do trust run by decent residents Association councillors. But they are limited at every turn by City Hall and wider government policies which do not allow our to stop massive overdevelopment of the area, turning houses into flats, allowing huge extensions.  Sort the overpopulation of London and Britain and we would be getting someone. Instead we have these Stalinist diktats of not being able to determine how we live our lives in our own houses. Sort out countries like China and India polluting and Gulf states building ski slopes I. The desert first 

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Overpopulation is not the problem. Poor people consume far less energy than wealthy people. Most population increase in future will be in Tropical and Sub Tropical parts of the Southern hemisphere in poor countries and especially in Africa...

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Overpopulation is not the problem. Poor people consume far less energy than wealthy people. Most population increase in future will be in Tropical and Sub Tropical parts of the Southern hemisphere in poor countries and especially in Africa. These countries will contribute little to warming but will be victims of its effects with drought and floods and loss of food crops. In the developed world, including London, it is the wealthy who consume most energy e.g. through frequent flying, driving Chelsea tractors and living in large energy intensive housing. The real villains are the gas and oil producers and their massive influence over our compliant politicians.

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The most pressing immediate issue is insulation: lofts, double or triple glazing and wall insulation either internal or external for solid walls or cavity wall where the building type allows. Save energy first and then calculate how much...

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The most pressing immediate issue is insulation: lofts, double or triple glazing and wall insulation either internal or external for solid walls or cavity wall where the building type allows. Save energy first and then calculate how much you need and find the most appropriate low carbon heat system.

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Yes. But what about the people living in the old blocks of flats that owners, some of which are social housing landlords, will not insulate because of the cost? 

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Yes. But what about the people living in the old blocks of flats that owners, some of which are social housing landlords, will not insulate because of the cost? 

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Avatar for - Sumatran elephant

Where installation is likely to cause domestic disruption, I hope the process will be thoroughly tested before it is rolled out to households.  There is a risk to trying to do things too quickly with a hastily hired and poorly trained...

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Where installation is likely to cause domestic disruption, I hope the process will be thoroughly tested before it is rolled out to households.  There is a risk to trying to do things too quickly with a hastily hired and poorly trained workforce.

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There are councils, Leeds City Council is one, who are installing District Heat Networks across their social housing portfolio. Having read a lot about what they have done they were very insistent on the least amount of disruption for...

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There are councils, Leeds City Council is one, who are installing District Heat Networks across their social housing portfolio. Having read a lot about what they have done they were very insistent on the least amount of disruption for tenants. Three blocks have been linked to a Network and tenants are not only benefitting from the insulation installed but their energy bills have dropped dramatically 

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Avatar for - Staghorn coral

I have a number of comments, so I’ll be brief with each.

I am housed by a a fully mutual housing cooperative, as a member I take part in decisions but do not have a final say. I have lived here for over 30 years, and I love my home. I...

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I have a number of comments, so I’ll be brief with each.

I am housed by a a fully mutual housing cooperative, as a member I take part in decisions but do not have a final say. I have lived here for over 30 years, and I love my home. I personally have carbon reduction and care of the living environment as a big priority, but the co-op rent setting is restrained by law (as a social landlord) and therefore we cannot afford expensive retrofits without some financial support. To be clear, we cannot just hike up rents to pay for the works.

We do, as a collective voice, have decarbonisation as a priority, but are focussing on insulation as a first step. Any major  (building) works have insulation maximised and carbon emissions minimised. We are VERY keen to reduce our carbon emissions and to keep tenants’ heating bills as small as possible. 
I think lots of good insulation would reduce carbon emissions of any heat source.

 

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I want my social rent landlord to be made to insulate the old blocks of flats. They are not going to do this. 

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I want my social rent landlord to be made to insulate the old blocks of flats. They are not going to do this. 

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The survey did not always have answer options that are realistic given my living situation. Stuck in an old hard to heat block of flats, HA, so would not be permitted batteries - fire safety regs.  Cannot fit heat pumps to flats like this...

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The survey did not always have answer options that are realistic given my living situation. Stuck in an old hard to heat block of flats, HA, so would not be permitted batteries - fire safety regs.  Cannot fit heat pumps to flats like this. HA landlord is going to abandon residents in these old blocks to the vagaries of climate change. They will not insulate in the (tiny) external wall cavity because of cost. They will not insulate internally in any of the old Victorian blocks because in some of the flats in some of the blocks the rooms are very small. I would love to have flexible solar panels and a power station that they can charge, but cannot afford these. The landlord not long ago installed new, double-glazed windows all over the estate. The wood is noticeably less insulating than the old wood of the previous, old Victorian frames and the installation is worse, so many flats have gaps between window and wall, stuffed with silicon sealer or screwed up paper and cardboard and silicon sealer. Remember the account by a Grenfell resident of the gaps below the new windows NOT being filled-in with cement?  Standard practice, seemingly. And too little insulation foam was used around the windows. Anyway, new windows, more heat loss.   Careless upgrading, careless retrofitting, lead to more carbon used, not less. 

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Avatar for - Staghorn coral

From your account a number of properties on your estate have had new windows poorly fitted.  It  might be a good idea if you have a functioning Tenants Association to get together for an initial meeting, gather your thoughts and evidence...

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From your account a number of properties on your estate have had new windows poorly fitted.  It  might be a good idea if you have a functioning Tenants Association to get together for an initial meeting, gather your thoughts and evidence and then complain as a group to your landlords.   If  your estate does not have a Tenants Association, you need to set one up.

It's not only workers that have strength in a union. 🙂

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We had one for years and years. As the streets of the estate got busier (adjacent shopping area overflow), the sense of community got weaker. Fewer people were willing to even show up to meetings.  Then the landlord persuaded a new...

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We had one for years and years. As the streets of the estate got busier (adjacent shopping area overflow), the sense of community got weaker. Fewer people were willing to even show up to meetings.  Then the landlord persuaded a new committee to alter the constitution to suit the landlord. At best because it is easier for the landlord to liaise if every single TA has the exact same constitution; at worst because they want control. And fewer people wanted to bother with it. So now no TA. Also don't forget that the government removed almost all restraints on social housing landlords, there is very little accountability now.  Apropos of which, did you see the ITV early evening news item about Peabody, an estate where a lot of flats have bad mould problems, may take group action against Peabody.  This is the HA that had a massive surplus last autumn. Over £1bn.  Will they use any of it to insulate that estate?

 

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I understand your irritation at bad workmanship for your new windows. Rubbish! But your block of flats woykd benefit from a District Heat Network. If you are interested in finding out more Leeds City Council are an exemplar in this type of...

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I understand your irritation at bad workmanship for your new windows. Rubbish! But your block of flats woykd benefit from a District Heat Network. If you are interested in finding out more Leeds City Council are an exemplar in this type of retrofit heating system. 

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I am aware of DHNs, Pimlico and Denmark as well. The major landowner here would have to be involved, and land-use here is intense, so I am not sure where the heat source & etc would be located. Should this have been planned-in to the...

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I am aware of DHNs, Pimlico and Denmark as well. The major landowner here would have to be involved, and land-use here is intense, so I am not sure where the heat source & etc would be located. Should this have been planned-in to the Elizabeth Line as a heat source?  Or could those unwanted underground carparks be repurposed in some way.

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Also, the bad workmanship is endemic, both for private sector housing and social housing. This has serious implications for retrofitting towards zero carbon and against fuel poverty, and for making homes safer to live in as the climate...

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Also, the bad workmanship is endemic, both for private sector housing and social housing. This has serious implications for retrofitting towards zero carbon and against fuel poverty, and for making homes safer to live in as the climate changes.  Contractors submit bids for a publicised contract. Probably some of the lower bids are the ones considered more seriously.  The successful contractor takes on gangs of works to do the job. The contract will have deadlines and penalties if these are not met.  There will be Russian gangs, Baltics gangs, British gangs, you name it, all working to a deadline that is too tight for the job to be done carefully enough throughout. There may be cash flow problems with the contractor - gangs may down tools for one to several weeks, waiting to be paid. More rush when works start up again. More delays because residents who had taken time off work for when works were done in their home now have to reschedule. Gangs have to work at high speed, corners are cut, not enough care taken. Maybe materials are eked out, such as the insulation materials and sprays, to keep costs down.  In the rush, windows are not installed totally square, no time to keep checking - quicker to shove them in and use cans of goo later to fill in the gaps. But the cans of goo, the minimal squirts of foam insulation - these leave so many less insulated or uninsulated areas around the windows that the new windows let in and out more heat than did the 100 year old ones they replaced. 

And the windows will be made of more rapidly sustainable but less-insulating, cheaper, wood than were the old windows.  

This whole process needs to be seriously reviewed by developers, housing providers and the construction industry if retrofitting and insulation is to be effective, not just an expensive box ticking exercise.

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I personally have already insulated my home and have a heat pump booked in. We should covert homes to make them more more energy efficient and use clean heating sources, but you would have a better rollout if you ran a program with your own...

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I personally have already insulated my home and have a heat pump booked in. We should covert homes to make them more more energy efficient and use clean heating sources, but you would have a better rollout if you ran a program with your own installers to do a whole neighbourhood in one go. Starting with council housing, including flats etc. Insulation is key in reducing need to heat a home. Lets get insulating council and poor neighbourhood housing.

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Avatar for - Orangutan

I agree.  If you know your neighbours are getting solid wall insulation and a heat pump, you're more likely to do so at the same time.

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I agree.  If you know your neighbours are getting solid wall insulation and a heat pump, you're more likely to do so at the same time.

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I have already installed a heat pump, changed all windows to double glazing and insulated external walls (from inside) I wanted to install solar panel but I have been told that the roof  space is too small to be a viable project . I...

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I have already installed a heat pump, changed all windows to double glazing and insulated external walls (from inside) I wanted to install solar panel but I have been told that the roof  space is too small to be a viable project . I  therefore joined other community energy project to install solar panels elsewhere.  I think the councils and GLA and the Governement should actively support these

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Hi Casalotti,

Thank you for taking the time to write this comment. It is great to hear you have had success with installing a heat pump and undertaking retrofit measures such as insulating and double glazing.

Isobel, City Hall

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It has always seemed to me that energy efficiency is the low-hanging fruit, and much can be achieved without any technical advances or heavy investment - improved insulation, replace old appliances with more efficient one, low-energy...

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It has always seemed to me that energy efficiency is the low-hanging fruit, and much can be achieved without any technical advances or heavy investment - improved insulation, replace old appliances with more efficient one, low-energy lighting, for example. Plus good old economising - turn down thermostats, wear warmer clothing, dry laundry naturally and not in tumble dryers, boil a cup full of water and not a kettle full, switch things off when not being used. I live close to office buildings, often lights are burning 24 hours a day; completely unnecessary.

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Avatar for - American pika

Quite agree but then as temperatures rise we will all be installing aircon which is a real energy guzzler!

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That is why the solar panels and the other forms of energy production from vibration etc are essential. They power the air con in summer.

Avatar for - Sumatran elephant

A well insulated home should help reduce overheating. Plus, domestic Solar PV can help to power any aircon needed on the warmest summer days.

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It feels like development of these ideas and putting them into practice has been quite slow across the UK.  Local Heating Networks make sense in the same way as other collective approaches such as car sharing, renting out tools/appliances...

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It feels like development of these ideas and putting them into practice has been quite slow across the UK.  Local Heating Networks make sense in the same way as other collective approaches such as car sharing, renting out tools/appliances rather than everyone having their own boiler etc.  Also as many people   live in flats and homes with limited space there could be benefits in having centralised infrastructure. My only reservation is that any centralised system would need to be really reliable and controllable. 

Ground source heat pumps seem to offer benefits over air source as you dont have a fan blasting out freezing air into your garden/balcony. As the roads are frequently dug up for utilities - could this be an option for installing local heat pumps at a useful depth. 

Due to climate change we face the challenge of hotter summers so as well as thinking about heating our homes we also need ways to cool them down but in a low carbon way.

 

 

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The fan from the heat pump does blow out air but it is not freezing in my experience. You are not aware of it in the winter as you tend not to be outside, although I was outside yesterday when the temp was 2 degrees and the air from the...

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The fan from the heat pump does blow out air but it is not freezing in my experience. You are not aware of it in the winter as you tend not to be outside, although I was outside yesterday when the temp was 2 degrees and the air from the heat pump was warmer than the air temp. In the summer you only use the heat pump for hot water to heat your hot water tank and in my experience on a hot day it’s quite nice to have some cooler air from the fan once a day. 

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Avatar for - Monarch butterfly

Net Zero is not completely possible to reach as we know from discourse and opinion both scientific and public that oil and gas will still be needed into the future for machinery, lubrication, motability and much else in the manufacturing...

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Net Zero is not completely possible to reach as we know from discourse and opinion both scientific and public that oil and gas will still be needed into the future for machinery, lubrication, motability and much else in the manufacturing and industrial industries. Green ethics within the public and domestic environments is, of course, to be welcomed so long as the UK as a nation isn't subject to foreign regimes for input and supply of energy as hitherto the UK has been and remains, for example, to the Chinese and French in the building of our new nuclear power electricity infrastructure, or that any residual oil drilled and needed, which it will be whatever we like to think otherwise, isn't given over to foreign investment and licensing which allows foreign multinationals control over UK's energy as is the case today. 

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Avatar for - Orangutan

Net zero carbon emissions has to be possible, because until we attain it temperatures keep going up!  The Climate Change Committee describes how it can be done for the UK, and the IEA for the world.  There are 'hard to abate' sectors, like...

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Net zero carbon emissions has to be possible, because until we attain it temperatures keep going up!  The Climate Change Committee describes how it can be done for the UK, and the IEA for the world.  There are 'hard to abate' sectors, like shipping and aviation and concrete, but the CCC describes the technologies for making a warm and healthy home.  We have a long way to catch up with Scandinavia on heat pumps, but it could all be done with local installers.

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Avatar for - Monarch butterfly

Even while 'little Britain' manages (perhaps) to reach Net Zero in the stipulated time what of the rest of the world especially those emerging nations determined to drag themselves out of the Third World and competitise themselves in the...

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Even while 'little Britain' manages (perhaps) to reach Net Zero in the stipulated time what of the rest of the world especially those emerging nations determined to drag themselves out of the Third World and competitise themselves in the trade markets where Net Zero will be far from their desires and even ability to meet?

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The first things I did when I moved into my top-floor flat was to double the insulation in the loft and replace all of the lights with energy efficient ones.  Technology is rapidly improving and costs are falling, however the up-front...

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The first things I did when I moved into my top-floor flat was to double the insulation in the loft and replace all of the lights with energy efficient ones.  Technology is rapidly improving and costs are falling, however the up-front capital costs of energy efficient heating systems (e.g. solar panels, batteries and, most expensive of all, air-source heat pumps) is still prohibitively high - even with a grant.  The other major issue for flat dwellers is that there is typically not the required space for newer technologies, and many of flats will have covenants preventing the siting of air-source heat pumps on the outside walls.  I personally think that the biggest savings can be made cheaply by improving insulation.

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District heat systems would be best for flats. If you’re interested Leeds City Council have installed these kind of heating systems and tenants are already saving huge amounts on their energy bills

Avatar for - American pika

I'm keen to act but am really concerned about the technical competence of potential advisers and installers which in my experience in this country is very low - so whatever you decide to do please address this otherwise it will ptobably go...

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I'm keen to act but am really concerned about the technical competence of potential advisers and installers which in my experience in this country is very low - so whatever you decide to do please address this otherwise it will ptobably go horribly wrong 

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Avatar for - Monarch butterfly

'Cowboys' comes to mind. Where would infrastructure innovation be without cowboys muscling in to make a fast easy buck?

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Very much agree. Who is out there that I could trust to develop a coordinated plan for a phased upgrade to external wall insulation. improved roof insulation, increased radiator capacity and heat pumps ? And where are the tradesmen to do...

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Very much agree. Who is out there that I could trust to develop a coordinated plan for a phased upgrade to external wall insulation. improved roof insulation, increased radiator capacity and heat pumps ? And where are the tradesmen to do the work and provide guarantees ?

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Avatar for - Sumatran elephant

It depends where you are. In SE London (Greenwich), I’ve recently contacted SELCE which is a community organisation offering retrofit advice. A directory of reputable organisations across London would be useful.

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They are out there. 
If you want to do it privately you need to do your research and get recommendations as you would with any major works. 
We have had solar panels, solar battery, insulation, heat pump installed over time and all the...

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They are out there. 
If you want to do it privately you need to do your research and get recommendations as you would with any major works. 
We have had solar panels, solar battery, insulation, heat pump installed over time and all the companies and their work and workmen has been exemplary

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The Energy Savings Trust is a good place for loads of info. If my memory serves they also have a directory of installers that have been checked

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