Knocking on door-to-door transport problems

11 November 2014

This meeting took place on 12 November 2014. Read the transcript here.

Will London ever have an integrated door-to-door transport system?

There are many different services when it comes to door-to-door transport in the Capital;

Dial-a-Ride, Taxicard, CapitalCall, Community Transport, NHS Patient Transport Service and Adult Social Services/Children Services transport – but which service is travelling in the right direction?

Complaints from Dial-a-Ride users have increased 66 per cent on the same period last year.

Transport for London (TfL) spends over £49 million on door-to-door services per year, including £36 million on Dial-a-Ride and £9 million on Taxicard. The Taxicard budget has been reduced recently and TfL has proposals to close Capital Call.

The cost per trip for Dial-a-Ride is £25.90, compared to around £9 for Taxicard.

In Manchester, the ‘Ring and Ride’ service is similar to Dial-a-Ride, but costs only £7.26 per trip; TfL has suggested that two-thirds of the additional cost in London is accounted for by staff pay and conditions and traffic congestion.

The London Assembly Transport Committee will tomorrow explore recent developments with door-to-door transport services and the future for these services.

The following guests will be questioned:

Leon Daniels, Managing Director of Surface Transport (TfL)

Peter Blake, Director of Service Operations, Transport for London (TfL)

Spencer Palmer, Director Transport and Mobility, London Councils

Faryal Velmi, Director, Transport for All

Ewan Jones, Deputy Chief Executive, Community Transport Association (CTA)

Joan Hunt, 88 year old door-to-door service user

The meeting will take place on Wednesday, 12 November from 10am in The Chamber at City Hall (The Queen’s Walk, London SE1).

Media and members of the public are invited to attend. The meeting can also be viewed via webcast.

Notes for Editors:

Agenda Papers

The Committee published a report on door-to-door transport services in 2010.

Caroline Pidgeon AM, Chair of the Transport Committee, is available for interview – see contact details below.

London Assembly Transport Committee

As well as investigating issues that matter to Londoners, the London Assembly acts as a check and a balance on the Mayor.

For media enquiries, please contact Alison Bell on 020 7983 4228. For out of hours media enquiries, call 020 7983 4000 and ask for the London Assembly duty press officer. Non-media enquiries should be directed to the Public Liaison Unit on 020 7983 4100.