In response to today’s London Assembly Transport Committee meeting, where senior officials from Govia Thameslink Railway and Network Rail were questioned about the sustained disruption to train services caused by recent timetable changes, local London Assembly Member, Florence Eshalomi AM, said:
“I have been very disappointed and frustrated with the huge level of disruption caused to local people by the continuous delays and cancellations to rail services.
“Today, I highlighted the fact that warm words and apologies are insufficient in the face of the chaos that has been inflicted upon passengers.
“Govia and Network Rail need to urgently get a grip on the situation, and reach out to customers who deserve compensation. Communication with passengers also needs to significantly improve, so they are given adequate notice of changes to services.
“After today, rail operators still have a lot to answer for on their shambolic handling of the timetable changes and their failure to mitigate the resultant chaos.”
ENDS
Notes to editors
-Today, members of the London Assembly Transport Committee questioned Nick Brown, Chief Operating Officer, Govia Thameslink Railway (GTR), and John Halsall, Route Managing Director for the South-East route, Network Rail, on the recent disruption to rail services caused by timetable changes;
-Florence Eshalomi AM is the London Assembly Member for Enfield and Haringey.