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Reference:
2011/1016
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Question by:
Valerie Shawcross
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Meeting date:
23 March 2011
I have been asked by a Londoner to put the following to you. 'Why are public transport fares continuing to rise, especially on the buses? The service is not improving at all as I find, like others, that customer service in this country is below average. This extends to lack of communication amongst the drivers towards the public. Some of them came across as rude, arrogant and have no respect for their customers. Is this down to the training that they receive from management? If so, then I think this needs to be reviewed'.