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Reference:
2012/0666
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Question by:
Navin Shah
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Meeting date:
22 February 2012
The margin shop keepers receive from providing the oyster card service in their shops is very small. However, at stations where the ticket office hours have been severely reduced, the machines are out of order or there are no staff members around, these shops are often called upon by Transport for London customers to offer travel advice. Should the shop keepers not have some incentive for providing this service/advice to commuters which goes beyond providing oyster card service?