• Reference: 2019/19608
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

A constituent has requested that I raise the following question with you: Given that TfL has never undertaken a risk assessment when licensing operators who use apps to dispatch bookings to TfL licensed drivers when the vehicle is moving; and the interaction with a mobile phone, including reading text addresses when accepting an app booking causes driver distraction; and that TfL has failed to implement advanced driving tests for private hire drivers by the summer of 2017, do you think TfL Taxi and Private Hire is failing in its duty to protect road users? What changes will you implement to...

• Reference: 2019/19607
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

Please publish a table showing for each day in 2019 the average waiting time for calls to Dial-a-Ride's centralised call centre, and the waiting times for peak and off-peak periods, the number of calls abandoned, and the total number of calls received each day.

• Reference: 2019/19606
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

Please state the meetings that you have held with the different Met staff associations since May 2016.

• Reference: 2019/19605
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

Please state the meetings that the Commissioner of the Metropolitan Police Service has held with the different Met staff associations since 10 th April 2017.

• Reference: 2019/19604
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

Currently TfL staff and nominees are entitled to visit the London Transport Museum for free. Is this something you would consider extending to staff across the GLA group?

• Reference: 2019/19603
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

Further to Question 2019/12010 I have located a “Bus Safety Performance” Index page on the TfL’s website http://content.tfl.gov.uk/bus-network-safety-performance-index-p1-2019-… which shows that TfL’s bus operation is consistently landing in the “green zone” which, presumably means safe performance. However, an analysis of TfL’s own deaths and serious injury data associated with its bus operation shows no improvement whatsoever since 2016. Was the creation and publishing of TfL’s bus safety performance Index subject to any independent audit?

• Reference: 2019/19602
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

The 26 June 2017 minutes of the SSHR (Safety Sustainability and HR) panel record the former Managing Director for Surface Transport making an inaccurate statement about the outcome of the First Group Fatigue Audit. Was there any investigation or action taken following this statement?

• Reference: 2019/19601
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

According to the latest International Bus Benchmarking Group data you provided in response to 2019/17335, London ranks in the bottom third of its 15 world city peer group with collisions above average and shows a worsening performance. Since London consistently ranks below its world city peers in bus safety, will you instruct TfL officers to stop using ‘world leading’ to describe its bus safety programme at the current time?

• Reference: 2019/19600
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

TfL’s “Analysis of bus collisions and identification of countermeasures” report published in October 2018 and the basis for TfL’s ‘world leading bus safety standard’ states: “Only initial information relating to incidents is provided to TfL by bus operating companies on a prima facie basis. Incident investigations are carried out by the operating companies involved who retain resultant information. Incident investigations are carried out by the operating companies involved who retain resultant information.” If TfL only receives initial bus safety incident data and doesn’t retain investigation data, how can the data TfL bases policy decisions on and publishes for public scrutiny...

• Reference: 2019/19599
• Question by: Caroline Pidgeon
• Meeting date: 17 October 2019

In response to Question 2016/3564, you stated “Although TfL is not given copies of operator investigations into serious incidents on the network, it is provided with the outcomes of these inquiries so it can ensure they are appropriately considered and dealt with.” Do you think TfL should be receiving copies of bus operator investigations in line with your Vision Zero Programme?