• Reference: 2019/12173
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

Bicycles owned and operated by the number of hire companies (other than TFL’s own Santander scheme) are becoming a hazard to pedestrians, especially those who are disabled, sight impaired or with small children when they are abandoned after use on the pavements, as they are with increasing regularity. What can you do to control this menace?

• Reference: 2019/12172
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

Barnet Council have a policy not to allow 20 mph zones anywhere but roads with schools on them. In light of the tragic accident on 22 nd May, will you consider writing to the council to urge them to scrap this policy, as it is likely to hinder the success of your 2020 road safety vision? Would TfL support establishing the East Finchley part of East End Road as a 20mph zone to reassure local residents?

• Reference: 2019/12171
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

There was a fatal accident on East End Road in East Finchley on Wednesday 22nd May 2019 resulting in the death of a child outside the Five Bells pub. What funding is available to have a thorough review of road safety in the area, and what funding is available to make any suggested improvements?

• Reference: 2019/12170
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

Further to Question No: 2019/9223 ‘Do you agree that it is important that Transport for London maintain a working telephone system for complaints, for those who do not have access to email, or would prefer to speak to someone? What then is the best customer contact number, and how do you rate performance for handling calls?’ Your answer being ‘Transport for London (TfL) provides customers with a variety of ways to get in contact. If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number...

• Reference: 2019/12169
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

A constituent has had the following reply from TfL to his complaint about tube noise affecting his home: ‘In response to your noise complaint; we have opened, investigated, fed-back on work proposed and closed your complaint in line with the complaint noise & vibration process agreed by the Mayor.’ As the noise problem remains and is far from concluded do you consider closing his ongoing complaint to be appropriate; and will you publish the “complaint noise & vibration process” TfL say you have agreed?

• Reference: 2019/12168
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

What is the period of time that Pandrol Vanguard is expected significantly to reduce tube noise? What do you propose to do when the benefit of PV installation has worn off, as it is now doing at some sites where it was installed?

• Reference: 2019/12167
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

Further to Question No: 2019/9220 ‘Although noise may have been reduced slightly in some locations such as Finchley Central, it did not exist at all before the speed increases and northbound track upgrades. Why can Transport for London not return this noise to previous level?’ Your answer being ‘The northbound track upgrade was undertaken as part of Transport for London’s (TfL) wider programme of track renewals and upgrades. These works are essential for TfL to) to maintain reliability and safety on its network. TfL is aware of recent complaints about tube noise in this area and will undertake further noise...

• Reference: 2019/12166
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

TfL have now adopted the dubious practice of recording noise complaints about the tube as ‘closed’ after they have done what measures they are prepared to do even if those measures have not resolved the complaints; these cases are far from closed as far as affected residents are concerned; will you instruct TfL to stop this and keep those cases open until a satisfactory mitigation of the noise has taken place?

• Reference: 2019/12165
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

Further to Question No: 2019/9216 ‘Tube noise has not been reduced sufficiently for a number of residents, who have suffered ground borne noise well in excess of 50Db, in some case for several years and in one case rendering the property uninhabitable. in such cases will you now consider compensating residents, if necessary buying their property?’ Your answer being: ‘Transport for London (TfL) understands the importance of minimising noise levels for its neighbours and is determined to do more to achieve it. TfL is focussing its efforts on tackling tube noise and vibration at source, not through compensation. It has...

• Reference: 2019/12164
• Question by: Andrew Dismore
• Meeting date: 20 June 2019

Will you raise with HS2 and those carrying out work on their behalf the excessive amount of road and pavement space fenced off that they are imposing on the local community? By way of examples, at Gloucester Gate the entire roadway is needlessly blocked off by red barriers extending far beyond the actual worksite – quite unnecessarily because even on rare occasions when plant needs to move in and out, there is plenty of space for it. As a result, cyclists are forced off the roadway onto the pavement over a lengthy stretch, and ignore the signs asking them to...